H&M

Went to return a couple items I had bought a few weeks ago but was denied. I guess since then I got a new visa card from my bank cause my last one expired and even though it was the same card (just the last four digits changed) same name on card with my California I.D. They said they couldn’t return it without me bringing my expired card or a letter saying my card expired. Really? I have never had this problem at other stores. They saw the receipt and gave me cash. He said he had to put it back on card or store credit NO CASH BACK even though I had original receipt. Now I have to waste gas again to go back and try and get my money back. I will stick to FOREVER 21. They have never given me any problems and their selection is more better

I received the most bad customer service that I had never experienced in my life!!! at the H & M Puente Hills Mall 1600 Azusa Ave City of Industry California 91 748.
Date 12/​27/​2015 time 17:56 Store #120 293 # 7593
I wished I can give you the name of this cashier that was the most RUDE, WEIRD unpleasant person ever! He was bleach blond hair, short, thin. I checked my receipt for a name but you guys don’t have any names in the receipts
I was looking at the purses and I did not realized it was my time to pay… then this RUDE WEIRD Cashier star hitting at the counter saying ma“am! ma’am! as loud as he can be… I was going to purchased a jacket, shirt and a scarf for my son; the jacket had one of those security buttons on it and this boy cannot get it out he hit on the button again and again then he got a metal bar and hit some more on the security button, pull and pull having a temper over this button finally he got the button out by this time the jacket was ripped!!.
A women that i think was the manager told him to come down and she tried to help him get the security button out but she was not successful then she apologized to the customer that she was helping… when I WAS THE ONE dealing with this RUDE WEIRD BOY CASHIER!!!
I told this boy cashier «i did not want the ripped jacket to take it out of my transaction and again with his RUDE, WEIRD UNPLEASANT attitude he said «he already did».
I will never ever go back to this store i will take my money some where else! This was the most uncomfortable moment in a store ever!!!

Great customer service here!!! I’ve been to alot of other H&Ms and I gotta say this store consistently tries to be nice and helpful as compared to others. These complaints on their bad service is ridiculous. Just some advice, the people that complain about retail stores are usually the customers that are rude themselves when shopping at the store.
I’m in love with their deals. All I had to do was donate a bag of clothes and they gave me 15% off my purchase (on top of sale prices). Insane man. Thanks H&M

Favorite h&m so far, lots of cute graphics and wedges!

The customer service is decent. The H&M in puente hills mall has some really cute clothes, but some of the clothing quality isn’t as comfortable like there’s this one crop top that has a scratchy feeling when you wear it, but the other clothes have decent material.

Nice store and carries women’s, men’s, kids, plus and maternity clothes. Associates are nice and always willing to assist.

Clothing here is okay. But the service here frustrates the hell out of me! There’s 2 male associates that always give me a hard time. When I tried on clothing in the fitting room, I had 5 items. I asked for a smaller size for one and they gave back my original item. When I came out of the fitting room, this stupid associate accused me of stealing until someone else told him that I had more because she gave me extra sizes. I forgot his name, but it’s some male associate that’s sorta chubby and works occasionally in the fitting room :/

Sometimes when I feel like getting my H&M fix and I don’t feel like going to other stores, I frequent this location.
The best thing is… IT’S ALWAYS NEARLY EMPTY! Maybe because the mall itself is pretty dead besides Round1 and the theater? Puente Hills mall doesn’t have any other clothing stores I ever shop at.
Regardless of why, it means that I’ve never had to wait in line for the change room or crawl through mobs in the racks.
It also means that I don’t get any help from store associates, since there seem to be so few working here. Not that it really matters.

Idk why people give it bad reviews when it’s not like puente hills mall has any great alternatives! really big location, & employees aren’t any ruder than the chino hills location. Like the mall, the store is also empty which I love because it makes it way easier to shop. I like that the children section is so big, and glad that they have a maternity section.

Although I shop here often and love their clothes the Chester service is not good. Tatiana and raudel are so busy they don’t greet their guest before taking their money.

I’ve been coming here since they opened last year and I have to say they have one all the best selections especially for sale/​clearance items on kids /women’s clothing. Even the store in Brea doesn’t have a kids section. I’m not sure why they get such low ratings on the reviews.
I’m a bargain hunter and I almost ALWAYS get good prices here! We usually shop for our two kids and their selections are AWESOME!
We came here today for cyber Monday sale and came out with a HUGE BAG full of reasonable priced, fashionable, good quality clothes. The line was short and the staff that assisted me was patient (think 20+ sales items, lol) and friendly. Thank you H&M! We love you!

I will begin by Saying that I am (was) a regular Costumer of H&M, The Quality of their Clothes is not the best but it fits me perfectly every time, I purchased a few items last week, but after the fact I realized that one of the shirts, had a little hole on the side, I went back to the store today to return it or exchange it, I told the Cashier about the reason of the return, she then Called the manager, they talked to each other (whisper) and he left, then she turn to me and told me that, they couldn’t accept the item because it was purchase online, What the heck!!!, I had the receipt the item with the price tag on it, and they weren’t able to help me!!! «this is the most ridiculous thing I ever heard»!!!, I told her… look!!!, I purchased this item here, I have the ticket that prove it, she then Call the Manage again, he returned to tell me the exact same thing:“we can’t accept this item because it appears that it has been purchased online. «Well I can assure u that purchased it here», and I want u guys to resolve this here”, he told me they were going to open an investigation (please!!!) And as soon as they have results they were going to call me, this happen today, I don’t know if they r going to call me or not, but even if they do, and solve the matter, I will stay away from this specific store and I advise other costumers to do so, avoid all this non sense poor costumer service, and this Manager needs someone to teach him some manners, His Name is Carlos, H&M, if u don’t want to keep loosing valuable costumers remove employees like this one, who obviously don’t care if the store looses business.

Didn’t buy anything, but they had some nice sale items and good deal you get select basic clothes two for $ 10. Also, their 15% off discount ends soon so better take advantage of that.

I really liked the number of items this place had compared to most other H&M’s. Decent size of the store, very well kept, clean, and organized. HOWEVER, their employees were VERY rude. Too bad I couldn’t get his name, but he was working behind the register and rang me up (mid 20s, blonde, caucasian male), and he would have to be among my «rudest customer service employees» list.
There was a big sign on the counter saying that a 15% discount would be given to students who showed a student ID. I showed him mine, and he told me that he couldn’t give it and that the sign was old. However, he gave the next person in line that was behind me, that same 15% discount I was inquiring about!
Along with that, I tried to reach for something that was along the upper shelf, asked one of them for assistance and she straight out said, «Ask someone else, I’m off.»
She could have said it in a much nicer way such as, «Oh, let me get someone to help you with that.»
Never. going. here. again.
Rude ass sons of a b*****s.

I purchased a purse from Ontario Mills and didn’t take notice, that my newly purchased adorable bag, did not have the strap, until I got home (40 minute drive). Well, I walked into my local H&M store at the Puente Hills Mall, and inquired the possibility of receiving the strap. I spoke to René & after speaking with his manager, Austin, they totally helped me from having to face the dreadful inconvenience of having to drive BACK to Ontario for a strap, that’s substantially less than the cost of gas to get there. Having been in retail in the past, I love it when I see GREAT customer service, & hate feeling that I may have been a drag with my minute problem, but they understood and made me very happy. Can’t wait to go back!

WORST CUSTOMER SERVICE EVER!
First incident: about a month ago. I was trying on some clothes and showing my sister in the other dressing room to see if it fit alright on and an employee with bright pink hair said rudely «you cannot go in the dressing room». That part was ok to say but the fact that she laughed at me after was an insult. I complained to the manager and he was nice about it but I do not know if he repremanded her or talked to her because I recently came back and saw her in the dressing room area again.
2^nd Incident occured Saturday 3÷16÷14 @ 5:00pm. I was shopping with my sisters and my mom at H&M and everything was fine. My sister and I were actually looking for this particular sport pants which I had seen on the mannequin in the front of the store.. Anyway, my sister went to the mannequin to check the size because she like the way it fit on the mannequin and those were the pants we were looking for so we were excited to purchase it. However, right when we checked the size another rude employee ran up stomping to us and yelled loudly «PLEASE DON’T TOUCH THE MANNEQUIN IF YOU WANT TO SEE A SIZE I WILL LOOK FOR YOU ITS AN XS» and walked away. To add to that, she called another employee to come to her to the front to brag about the incident but when she saw me pass by she stopped herself. I was so upset that I had to speak to the manager.
I will never step food into that H&M ever again. I would rather drive 10 miles on the freeway to brea or west covina branch then set foot on that H&M.

This H&M is decently sized, not big as Brea’s, but bigger than other ones I’ve been to. They have a smaller selection here for men, and for women as well (since their area was smaller than the other ones I’ve seen). This was more disorganized, as there were many pieces of clothing scattered around the floor, so the staff hadn’t been around to clean up.

Was I super stoked to learn they were opening one in my city?! HELL TO THE YEAHHHH. Is this the best store? NO. It was going to be 2 stars but meh, its H&M.
Guys selection was limited or a little too wild for my taste. The ”professional’ and more «Western» style was scarce compared to any other H&M I’ve been to. Oh well. Off to the better H&M’s! (Where? Anywhere but not really here)

I had to decrease the number of stars b/​c the girl that assisted me at the register had a blank look on her face, and didn’t care to crack a smile, nonetheless a grin!
The store is very dirty!
The front of the store floor always has something smeared, whether it be dried up soda or juice!
It’s there and stays there…
The checkout line area is way too small, the line is often awkwardly curved or straight so your often in someones way or your unsure if that person standing there is in line or waiting on their friend.
I had an item to return and I HAD THE RECEIPT! the barcode was perfectly fine, you know the barcode @ the bottom of the receipt. BUT it had been in my purse and hand sanitizer spilled all over it, some of the description is completely gone but the rest was alright.
So I brought the receipt + item up, she calls the manager who says he can’t process the return because he cannot read the description. So I say. Well can’t you just scan that barcode?
He basically tells me the barcode is useless and won’t tell him anything about what I purchased…
Why the fuck have that barcode there then?
DOESN’T MAKE SENSE!
So Instead of getting cash back (the form I originally paid)
I had to get store credit.

This H&M is so unorganized and messy! I was excited they finally opened it at Puente Hills but now I’m disappointed because I would rather drive to Brea and shop at the H&M there. There was literally only ONE person working there and it was the cashier. He was really rude to my cousin and I when we were making our transaction.
The layout of the store is also kind of awkward. And why is the kids section so big? No one even goes in there! They don’t do a good job of restocking clothes and there are only large sizes left of everything. Don’t even try to go into the sale section because it’s a disaster. Don’t think I will be coming here again.

This one is located within the Puente Hills Mall in City of Industry. It’s fairly new and still clean at this time (the Aero right across gets their clothes tossed on the ground all the time). The staff are fairly new as well, so they seem like they don’t really know what they’re doing yet (based on when I was last there, in early January).
To comment on H&M overall, they have clothing and accessories for men, women, juniors, and children. Men’s section is to the left, women’s to the right, and children’s in between. I feel that their quality is not worth it for the price. Fashionable, yes. But almost comparable to Forever XXI, just more expensive. I’ve had a couple of pants rip at the seams. That never happened to my Express pants, which also fit better. Just my two cents.

Great to finally have an H&M close by and not have to zoomba over to Brea Mall, which is always jam-​packed.
March 2013 Update: I previously noted that there was no DIVIDED section (the «casual» label of H&M) sold here but I discovered I was wrong today. This location does carry items under the DIVIDED label, only that those items aren’t sectioned off from the regular stuff like at the Brea Mall location.