Aaron’s Towing

Horrible place. The lady in the office has an attitude problem. If your car gets towed to this place prepare yourself for you are entering hell.

This towing company is dishonest and corrupt. Thier drivers are also dishonest, they pray on innocent and hard working people. Their drivers are unscrupulous, and only care about cheating people out of their hard earned money. They drive around or hide in residential neighborhoods and wait for drivers to make small mistakes then rush to attempt to tow their vehicles. Then they wait for the owners and ask for money to drop their vehicles or otherwise threaten to tow. Their drivers are bonified crooks and heartless individuals who enjoy praying on unsuspecting bystanders. I would not recommend that anyone do business with such a dishonest company. Even local police agree that this company is prone to behave in an untrustworthy or fraudulent way.

The worst tow yard in the area. Crappy service. Expensive and very crappy. Don’t trust these guys. Worst tow small business. The worst service and company.

Horrible service my complex gave false info and had my car towed so we come to this shit hole of a place and were advise to speak to Ruben who doesn’t work weekends supposibly which is a lie because he answered this morning. No one could help because no one in this place can make decisions only Ruben .
Business 101… Back up person duh !!
Besides that Ruben or whoever answers there calls is a rude .
So there is a kim who worked today in which could of been more helpful but nope didn’t even know who the owner was or anything. Nothing good to say about this business at all .
For your information Jorge is the decision maker just in case u need to know .or at least he was the one that helped us out. Very professional person thank you for that. However just because a towing place looks like a shit hole doesn’t mean the people that work here have to be lazy and inconsiderate to the customers who keep there business open. And there closing time is 445 Sunday’s but they try and close at 4 hope management really talks to these unprofessional people.

This guy Raymond from this company was following me I saw his truck behind me. I pulled up to my apartment and somebody was parked in my parking stall so I had nowhere to park except the firelane so I put my emergency flashers to grab something from my apartment real quick. It took 2 minutes or less and I came downstairs and this guy had my car hooked to his truck already. So unfair! He saw me get off my car and then saw that my emergency flashers were on and decided to hook the car up. Hello if I left my lights on I was going to come back downstairs he didn’t have to try to tow it but he was just trying to make money big time thieves. Taking money from hardworking middle class people. I’m going to sue for this and also I’m going to check make sure he didn’t damage the new parts I installed on my Nissan 350z! That guy was a douchebag! He even said hey don’t make me hurt your pregnant wife. I was going to beat his ass so bad he couldn’t breathe but I thought about jail and said fuck it he got lucky. I’ll just leave it up to the attorney.

This business is unprofessional and need to go out of business. I can’t believe it’s legal for a bunch of crooks to work together to tow cars from Kmart parking lot next to the West Covina Court. I completely understand that it’s only for kmart shoppers, but to have somebody working for this towing company actually standing around and watching people is disturbing. It was only a few minutes before they towed my truck and had to pay $ 350 dollars after not having my car I needed a ride to the towing yard to get my truck back, coincidentally there was a taxi already waiting for his victims (me) to take me. I know they are taking advantage of the court due to not having any parking. But the business (kmart) should be responsible for towing their vehicles not the towing ocompany. I can only imagine how many other people go trough this daily and falling victims to this sadly legalized crime. If I could I would wait around there and warn people not to park there but I must be responsible and take care of my daily duties. For now you get 1 star because that is what you deserve.

These jerks towed my car from my own place for a 2^nd time!!! And then charged me $ 350 to get MY OWN DAMN car back! They are crooks, inconsiderate, sleazy thieves.
I will make sure to contact the BBB to investigate your company is following all the rules and your business practices. Best of luck to you.

I want the owner to be aware of the terrible service Jenny gave me today. She was not only rude but she is also very vulgar and unprofessional over the phone. It’s never pleasant having to come pick your car up from a towing yard and definitely not pleased with how I was treated by Jenny over the phone. She has no idea about customer service or the slightest idea of being an understanding human being. As an employee, you have the knowledge to answer the basic questions without being rude and laughing at the situation. Phone etiquette should be taught. Just as the other reviewers have experienced, she decided to end the call by hanging up.
Kim on the other hand was very understanding and pleasant to deal with. Nothing compared to that woman over the phone. I hope you take this in to consideration and make the changes necessary for your business.

Raterisimos
Cobran por servicios que no hacen
Como abrir tu carro
Mi carro tiene alarma y nunca se activo
En la oficina esta una mujer sin educasion alguna mentirosa
Un fraude
Raterisimos

I had my car towed by this company on 1−3−16 and am not here to question the legality of towing my car as I did park in a lot where it says if you are not shopping at the plaza your car may be towed. I get that this is standard procedure in many different shopping plazas in California. My 1 star review is for the fact that after getting my car back that same day, I found out that the tow truck company had opened my car without my permission and that there was a significant amount of money that was missing from wallet which was left in the center console when my car was towed. Upon retrieving my car, I noticed that my parking brake was down when I went into my car to get my wallet as I out of habit always leave it up. I have called this place twice to discuss my problem, and was told politely that one of the owners of the company was in fact the tower of my car on that sunday and that supposedly my car was opened due to the fact that they need my cars VIN number. I find the 2^nd excuse rather odd as the VIN number is rather visible on the front part of the dash through the glass and you wouldn’t need to open my car to retrieve the number. I was assured that they were a legitimate and family run business that has no reason to steal from their towed cars. Thats nice rhetoric but it doesn’t change the fact that I am down several hundred dollars and I haven’t seen any effort on their part to find out what happened while my car was in their possession. Although I don’t have any camera footage to support my claim, I know what was in my wallet before I left it in my car and when it was retrieved after my car was towed, so I can only conclude that someone at this business went inside my car, found my wallet, and took out some of the money in my wallet (although not the full amount) while they had my car for storage. I was told that they have cameras inside their truck and business so I would suspect they could take a look at the footage to see whether or not anyone had gone in my car although I never heard if they did or not. Alas I never got a call back from this business after both my calls (although I was told I would) so I’m left here to write my review to give others a fair warning. If you had your car towed by them, check your car for missing items or money.

They are only getting a star because It won’t let me leave a no star review. My first review was deleted so this review will be copied and save ready to be paste if they decide to delete it. My husband’s car was towed away by Aaron’s towing company. The lady at the front is ridiculously rude and won’t answer any basic questions. She refused to answer any question I had and slammed her little window of hell on me. She would not open and we were forced to leave. My husband’s brother had to call and they would only help him and told him they would refuse to help us if we showed up. Also, when my brother in law got there they told him I had to remove my personal review because they would go after them if I didn’t because I was with them. Like I said this review will be saved and ready to paste if it gets deleted. Also everyone needs to write a complain to the county of Los Angeles department of consumer affairs, B-​96, Hall Administration, 300 West Temple Street, Los Angeles CA 90 012, 800)593−8222. Website:
. I know I have

This Towing Company is a crook. Putting up a sign in an obscured place should be illegal. Of course I’m not gonna park somewhere if I can see the sign. These bastards don’t even have a company sign at their location, so it makes it hard to find their ghetto ass location so they can charge the $ 80 after hours fee. Charged me extra $ 50 for a dolley fee. Why would you need a dolley to tow my car. Such bullshit. $ 50 for locked doors? Of course my doors will be locked when my car is parked. A bunch of extra bullshit fees. I don’t have the time to fight this in court. This place needs to be shut down. I do thank the previous reviewer that mentioned the AAA discount. At least that saved me $ 50. Fuck this place and go to hell!!!

Absurd, disreputable company. I found my car missing after leaving it for about 40 minutes. After a while I discovered that it was illegally towed by this company, who demanded over $ 300 if I wanted it back. The person who answered the phone was the most unlikable, hellish woman I have ever talked to. She instantly began yelling and constantly accused me of lying. She hung up on me 16 times. I’m not joking, she literally hung up on me 16 times while refusing to answer basic questions. I eventually got their address and got my car car back. I am now going to the police.
I don’t know if they are just grossly incompetent fools, or are running a fraudulent company to scam people out of their money. Either way, they deserve to be shut down.

So got my car towed because there was a misunderstanding at the apartment we stay at. Ruben was extremely helpful. called at 3am to try to figure out what was going on and earliest i can get my car out. everyone needs to understand that sometimes you need to take time out to read the signs. unlucky for us. we didn’t… Ruben helped me out the next morning and i got my car. turned out it was the security that called them to tow the cars at the apartment building. ruben was professional the whole time even when i raised my voice and was upset. expensive to get my car out, but it helps when you understand why things happen.

Steve was so awesome! Did a great job, was super friendly and knowledgable.
Thanks Steve! :)

This is definitely a fraudulent company. They just wanna to collect money. Hidden fees and vague explanation during the phone call. when you get there to get your car they will tell you they are gonna charge you $ 50 dolly fee, $ 90 after hours fee which they didn’t mention in the phone call. When I try to argue with them they can’t do business like this. The guy raised his voice and kept repeating: Yes I CAN DO BUSINESS LIKE THIS. OK, I wish you never get business again.

Here I am pregnant, it was almost 100°, and after being stood up by another tow company, Aaron till company came within an hour and save my car LOL the man was polite and very cool. I had nothing but a good experience with this company especially when I was very miserable

Unprofessional. Truck got towed and they went through as many technicalities to deny access to the truck. Went to the El Monte Police Station, officers called Aaron’s Towing and they managed to anger the officers. After going back and forth to get all the possible paperwork, I showed up, and the young guy at the window said very few words, for which I didn’t really know what was going on. The guy wouldn’t accept identification that not only the police department accepted, but the DMV as well. After 5 minutes I was given a receipt, and waited to receive the truck. The guy that was in charge of giving us the truck was drunk. I’ll admit, he had manners, but he was obviously intoxicated in some sort. To top if off, the guy at the window forgot to hand back the DMV papers, and lost my identification. I hope I never have to deal with these people again.

After getting my car towed, I had to deal with this devil woman in the front desk. They don’t know customer service here. I’m not angry anymore. I learned a very valuable lesson. Although I had to pay for my car to get out of this dump, I realized the poorest people were the thieves working there. Money will always come back around as long as you continue to work honestly and hard! These people are the kind of people that stay in the same dump for the rest of their lives. My strongest emotion for this place is pity!

After many months, the company recently changed management, and the manager called me and explained in detail why they towed my car last year.
He also offered an apology and mentioned that they also use AAA to tow cars so if in the future, I carelessly park in a towing area owned by Aaron’s Towing, they do offer a AAA discount. Who doesn’t hate AAA? They’re the best insurance company ever and the fact that this business works with AAA is a great sigh of relief.
While I’m not discounting the unpleasant experience the first time, I’m glad that the Manager had the courage to call me and be very diplomatic regarding the past situation and to make amends.
Aaron’s towing is making an attempt to earn consumers trust and I believe they are on the right track.

Just want to update you guys regarding the issue we had, we got a report from my friend’s insurance company that arron’s towing tried to file a claim that my friend broke the hydraulic system on their tow hitch by driving the car off the hook. The insurance company basically just dismissed the claim because it’s unreasonable that a car weight less than 3000lbs can cause any damage on a tow track. In other words, it’s a joke or a scam. Then the next day morning 12/​30/​2014, we saw the same tow track driving with the tow hitch up around my house.
Moreover, the tow track driver came to our house with two females, and they also asked us for money on the spot. After we refused it, the females left and the company never give us any explanation who they are.
Arron’s towing messaged me in private but I think it’s better if they can give us an explanation here so all the Unilocal users can know what happened