Lumber Liquidators

Out of the advertised products. No call back from either the 800 number or the store. My credit card info was stolen when I had shopped only there.

My husband and I visited this location several weeks ago for the first time. We were greeted right away by Mario the assistant manager. I was impressed with his patience in answering all of our questions. He did not rush us into making a purchase. He listened to our needs and recommended the best possible option. He gave us samples to take home too. It’s hard to find good customer service these days! I went out of my way to thank Mario for his help. We decided to purchase the Bellwood bambo flooring to replace our existing carpet. We also decided to purchase the bellawood cleaning kit. Both purchases were totally worth the money. This company makes great products! Home Depot cannot even compare. We installed the flooring yesterday and are thrilled with the results! Thank you Mario!!!

We purchased Bellawood Hickory prefinished with a 50 year warranty on the finish. The product doesn’t hold up to normal wear and tear after only a year of use. When we made a claim, they denied it based on the fact it wasn’t a manufacturing issue. Of course the finish is part of the manufacturing process so that is a ridiculous assertion. Bottom line, don’t buy this product if you expect it to last for any amount of time in traffic areas. In rooms where we have rugs or only use them once in a while the flooring is pristine. In the kitchen, it looks terrible.
They don’t stand by their warranty.

This past Saturday I went to LL and as always the manager, Tony, took care of my issue. Tony is knowledgeable about LL’s products and a pleasure to work with. Make sure you ask for Tony and I trust that he will do whatever he can to help.

This review is based solely on customer service as we have not installed our floors I cannot discuss the product… yet!
We were helped by both Tony and Mario. Both very knowledgeable and courteous. I came in about 3 different times and every time had more questions that they were willing to answer and discuss. Based on their service I would recommend them to anyone.
Now for the product itself, I will let you know soon…

Exposed me and my family to toxic formaldehyde. Did not contact me for a recall, the refund is taking forever. The company falsified their testing and gave the customers defective formaldehyde detectors. Shame on them. We are picketing in front of their store as often as we can. Let’s take this corrupt company management down.

After voicing my concerns with the manager Toni… he took care of all the problems and took care of us… I recommend talking to Toni…

Google «Lumber Liquidators 60 minutes“Thank me later. Thank goodness we never bought hard wood laminate flooring from you guys. And that was only because the staff you have in the showroom was snobby and ignored us after 20 minutes of walking in your store. Now with the cbs special and how your samples contain formaldehyde I am relieved that I never bought that cheap chinese laminate wood.

I pick out some hardwood flooring and they send their installer to get the exact measurement. So using their installers measurements I order the flooring and pay for it. Over $ 4000 which was a «discounted price», seemed fair. Their installer then sends me his estimate cost of instillation. also about the same price, $ 4000, it seemed high. So I tried to get him to lower the price but he said he couldn’t lower the price of instillation because Lumber Liquidators already will take a % of his fee. So I called around and got another NON-​Lumber Liquidators installer who gave me a lower price by over $ 500, he wouldn’t charge more for a diagonal floor and saved me over $ 200 on the glue product too. Now here’s the kicker. After the instillation was complete I had the entire box of T molding and 2 boxes of flooring left. I kept one box of flooring and took the other box of flooring and T molding back to Lumber Liquidators. The «manager «will take it back for a refund, but wants to charge me 20% «RE-​STOCKING FEE «. WELL IF THAT ISN’T A SCAM THEN WHAT IS? THEIR INSTALLER OVER ESTIMATED THE AMOUNT OF FLOORING THEN WHEN I TAKE IT BACK THEY CHARGE A RESTOCKING FEE ??? I protested this policy to the manager and he said he would, «shoot an e-​mail to cooperate «. Well when I started to show how upset I was and what a SCAM that was, they sell you too much product (they measured it !!!) and then charge you to take it back. The manager seemed very surprised like I was asking him something no one ever asked him before. I started to discuss it with another customer telling him watch out for this scam, then the manager handed me the paper work fast and said he waived the restocking fee. Then he started to tell me it was my fault because I should have had my own flooring installer re-​measure the floor. (Ah, but I had already purchased the flooring using HIS installers numbers). I told him to his face thats a scam. He wouldn’t accept responsibility and how he doesn’t control the installation dept of Lumber Liquidators. Then to get rid of me he patronizingly apologized and said its his fault. So don’t let them scam you. There is absolutely no reason why they should charge a customer who orders $ 4000 of product a restocking fee on the few boxes you bring back. THAT IS A SCAM. I would also recommend finding your own NON-​Lumber Liquidator Installer. Get several Bids in writing for ALL work, including moving furniture if it applies. Take pictures of your home before the work is started in case of damage to your walls, floors you are not replacing, etc.

We just moved into our 1^st home and needed flooring. We found the floors we wanted and the price we needed on the LL website. The guys at the Commerce store went out of their way to find the floors at a neighboring store, so we could get them in the timeframe we needed. Even when we had a box of flooring unopened, they allowed us to return it. Easy peasy. Tony and Patrick were very helpful, clear and friendly!

I highly recommend this Lumber Liquidators because they are under new management since most of the older reviews I saw. I shopped around for Laminate flooring at all the home improvement stores and stores in my area that sell just flooring. The prices and quality blew all of the other places away. Price is not why I am writing this review. The service I got from the staff at the City of Commerce store was better then any of the other store that I visited, including the other Lumber Liquidator locations in Orange County. They were very helpful with questions I had about installation, quality, pricing, warranties, ect. and I had lots of questions for them (believe me when I say I had a lot of questions) They did not try to hard sell me when I told them I was shopping around and respected that. I got some great flooring from them at a great price. I found a youtube video of the exact flooring I was looking to buy, and loved the way it looked installed in the video and that was a great selling point for me as well. Here is the video

As much as I want to join all the other haters on Unilocal,I can’t completely. I bought butcher block from this place… Overall the guys were helpful and the transaction went smoothly. The product is not the best, but it’s cheap so what can I say. My only gripe was that they weren’t exactly the most friendly or patient group — in fact kind of came off douche baggish; which was a bit different than my experience at the Santa Ana branch. There were times they seemed kind of rude even, but in honesty on the other hand, they subsequently helped keep my order on hand for quite a while (longer than I think they really needed to). So in that sense, the bad and good outweighed each other.
I don’t have any great recommendations. But at the end of the day, you are dealing with a large company at very low prices. The low prices come from somewhere, and that could mean poor materials or service… Just sayin’!

These guys are crooks.
The Store Manager, Mr. Jeff Cronin, intentionally sold me damaged product and now they won’t take it back. All of the wood is cracked and useless. They stole $ 1,600 from me. I am on my way to court.
I went into the store to buy 130 SF of hardwood floor to match my existing floors. Jeff told me it would be $ 7.99/SF for 130 SF, but only $ 4.99 if I bought 330 SF. The reason was he was down to his last few boxes and would have trouble selling the last 200 SF. What a deal! So I purchased it.
A week later I opened the boxes to find that all the wood is cracked and useless. I called Jeff and he told me I bought it «as-​is». It doesn’t say that on my receipt. I accused Jeff of intentionally selling me bad product, and he said he has «no idea what the quality of the product is in his warehouse».
I got corporate Lumber Liquidators involved, and they also will not provide a refund.
Meanwhile, my house is in shambles with no flooring installed.
Jeff Cronin and Lumber Liquidators are old-​fashioned crooks.
I am suing them in small-​claims court.

This place is terrible… If you want cheap laminate wood go ahead but if want to purchase hard wood run from this place. It’s managed by a bunch of liars and cheats. I brought in a sample of hard wood that I needed I was helped by the manager Jeff and he matched it with there product and for much cheaper. So I went ahead and purchased it (a couple of grand) the next day my installer goes to pick it up and it’s nothing like what he had showed me the day before (hard wood oak floors is what I’m talking about) it hard termite damage it was rough I can go on and on about how messed up it was. So I wanted to exchange it just to get a hard wood that wasn’t damaged and In so many words I was told by the store manager that I was f’d and I was gonna have to deal with it because of there store return policy… I don’t wanna waste your time reading all of my griping but please know that if your going to lumber liquidators in commerce be very cautious because once you buy it there is no going back they will literally bully you into just taking it. I really wish I could have paid double just to get a decent hard wood not the garbage they gave me

I had a simple project (closet) to install. Liked a sample I saw in the store. Placed the order and it was out of stock. They ordered it from a warehouse location and I had to pay to get it delivered. Then needed to order a threshold to match the floor (OUT OF STOCK) needed to get it from another location and pay shipping AGAIN. Place really seems un-​organized. Won’t go back. Big headache and extra expense over a 90 sq ft install.

What a disappointment! Looked on line, found the floor I wanted, walked in the door and never even got a hi or anything! It all went down hill from there … After I looked around on my own I approached the guy at the desk to ask about some flooring. He looked less than thrilled to help and then proceeded to tell me they didn’t carry the wood I saw (on their web site last night!) and then tried to show me their version that was almost $ 2 more a sq ft! Then he got a phone call and disappeared to the back room. when he finally returned to the front he totally acted if I wasn’t standing there waiting for help and continued to ignore me! I was the only customer in the store you would think I could have gotten some help right? WRONG!!! HORRIBLE CUSTOMER SERVICE!!! I will DEFINATELY use their competitor now! DON’T GO HERE YOU WON’T BE SATISFIED!

Burn LUMBER LIQUIDATORS to the ground
Here we go yet again with a company that I have to put on BLAST because they SUCK! I HATE, HATE, HATE this place with a FRICKIN PASSION! Did I mention I HATE this place? Why do I ABHOR THEM you ask? Because they are liars, cheaters, and thieves! Again another instance where a negative star rating is needed!
So like you I’ve seen all the commercials but I knew about this place long before they had enough money for commercials. I wanted to rip out my carpet and get Bamboo floors. After being seduced by HGTV I was won over by the Bamboos durability, likeness to hardwood without the cost involved being waaayy cheaper. Plus who doesn’t like those cute little Panda’s!
I figured I start with the downstairs and then do the upstairs! I knew EXACTLY what I wanted and stopped by this location. They had samples on the wall that you can see and I picked out EXACTLY the color you wanted. I picked out a natural/​light camel color. Nothing too blond or too dark. I was told there maybe SOME color variation but that is normal with floors because all the material (bamboo) in this case does not all take the same! So I asked will it look different and I was told and I quote «Oh no it will look like the SAME FLOOR SAME COLOR. So I was in.
While I was ringed up I was told I had 30 days to return any unused and unopened boxes. Seemed fair so I thought! The outside of the box had the exact color and number on it as the sample I picked out so no need to panic right, WRONG sooooo WRONG, so UNBELIEVABLY ERRONEOUS! And this is where it gets interesting!
I hired a WONDERFUL guy to come and install the floors for me the next weekend! When he started to open up the boxes the colors were everything from dark red to light blond and even some dark brown mixed in. WHAT THE H*LL! STOP the presses! That is NOT what I ordered from them. All the boxes were marked wrong, wrong, wrong! It doesn’t get any more WRONG than that! Did I mention I HATE this place?
So I told my installer to NOT install them and I would call him and reschedule once I got the correct floors. When I went back to the store to show them what they had given me and that all the boxes were marked INCORRECTLY it was all of a D*MN SUDDEN MY FAULT! WHAT! I did not make the product nor did I put it in the box! Then I was told I could not return them because I opened the boxes! Well of course I did HOW ELSE do you think they get INSTALLED you yo-​yo! I don’t think he was the sharpest crayon in the box! BAFOONERERY at it best!
I was on fire (no pun intended)! When they REFUSED to ALLOW ME TO RETURN the WRONG PRODUCT and get what I bought. I had the receipt in hand and it was no more than a week later! So I wrote the BBB to no avail! And a word to the wise the BBB does NOTHING TO RESOLVE your issue because you are NOT the ones PAYING THEM for that sticker on the window! I wrote and called the corporate office several times to NO AVAL and FINALLY had to take them to court and I WON!
It took a months of Sundays or more to get it all resolved NO THANKS TO THE SHADINESS of LUMBER LIQUIDATORS! They had to take back EVERY SINGLE BOX OPENED OR NOT and give me back my money plus pay for my time off work and court fees, and I added every single time I had to call the corporate office and my time doing that as well! I went ALL OUT JUST FOR THE FACT THEY ARE SHADY more then any tree on earth! Then I went to a different place just up the street and got the same thing I ORIGINALLY ORDERED FROM THEM and it was CHEAPER! My floors LOOK AMAZING! I LOVE THEM (the floors) BUT I HATE LUMBER LIQUIDATORS! HATE, HATE, HATE THEM!
CRAPPY SERVICE and they will CHEAT YOU! DO NOT EVVAA GO HERE or any location! The ONLY THING this place is good for is a BONFIRE using the store itself to FUEL the fire. What a bunch of JERKS! There wood floors are ONLY good for a box of matches and kerosene!

Hubby and I are selling and buying a home at the same time so we are walking a fine time line.
Went to the store last weekend an was assisted by Carlos. Very sweet guy!
He showed us bamboo and koka oak flooring and we settled on the koka oak which was on sale.
We are flooring the new home that we have two weeks to close escrow on so ordering on time is crucial.
Carlos assured us we could order online once we make sure of the square footage we will need.
Went online the day after and the sale was over. Called Carlos and asked if we can still have the sale price per square foot and he was gracious enough to oblige us.
A plus service! Ordered over 1000 square feet. Too bad they do not sell travertine tile too!

This is the 2^nd Lumber Liquidators we stopped by… We knew exactly what we were coming into buy, had figured out pricing through another store, as well as online. Their no-​tax sale this weekend was gravy for us…
I figured the salesperson was going to say that we were already getting a really good deal as we didn’t have to pay sales tax, but he came back immediately having beaten what the other store offered up as a quote. We’ll see how the product is when we get it… If it’s horrible, I’ll make sure to update their review. Otherwise we were pretty happy with our experience here.
The store itself is small… I think most Lumber Liquidators are. Each one has various deals available unique to their locations, so make sure to check things out before you buy. If you’re a little bit flexible, you can probably come away with a great deal.
Main reason why they get 4 stars instead of 5? We had a $ 100 off coupon for Bella Hardwood. When they adjusted the price they had only knocked off like $ 55… Consider we had gotten a pretty solid deal, we didn’t mind…

I have been doing business with them for some years now. Just finished with them, never headed back. Just returned a batch of engineered wood, quality of product was bad. Each piece was a complete different color. When I took it back and complained they said that is the way it is supposed to be, and proceeded to charged me their 20% restocking fee.
I guess that is what happens when corporations grow they watch the bottom line and forget the customer. Best of luck to them, I now need to find another good vendor for wood flooring.