Sceptre Technologies

DO NOT PURCHASE A SCEPTRE TV. I received my Sceptre TV as a gift from my parents and they purchased it online. Within 2 years the screen turned black, but the audio would work. According to many of the other reviews below me, this is not uncommon. I called to see what Sceptre could do for me and they said I could pay out of pocket to send it back and it would cost roughly $ 400 to do so. This is absolutely ludicrous. TVs should last 5 – 7 years MINIMUM and the customer service representative even told me that. Yet, here I am with an inoperable TV less than 2 years later. I am extremely disappointed and angry that this company operates this way. There is obviously a manufacturing issue and they continue to sell defective TVs. This is a scam and I feel very deceived.

To put things mildly, this TV and company has been the worst. I am shocked to read that several other people have had the SAME exact issue as me with this TV.
I purchased my 50″ Sceptre TV through Walmart as that was the cheapest price. I had the TV for a little less than 10 months when the picture went completely black. The sound still worked but no picture. I called Sceptre and found out that the TV was still under the manufacturer’s warranty. Great! They said they would send me a box so I could mail in the TV to be fixed. I waited and waited, and watched the UPS tracking to check on when it had been shipped. After 3 weeks and an unanswered email to Sceptre’s customer support email, I called the company to see what the hold up was on the box being shipped. They said that they were out of boxes and they would just send me a new TV instead. Again, I thought that was great! Still odd that they didn’t communicate that they were out of boxes or respond to my email but I thought, well at least I’ll get a new TV. I get an email confirmation that the TV had been shipped. Two weeks later, UPS tries to deliver the TV when I was at work. I sign an online release saying it’s ok to leave at the house without a signature. They try to deliver it again when I’m at work, again they do not leave the TV, despite signing the online release. Finally, on the 3^rd attempt I stay home from work, determined to be there when the TV is delivered. After a debacle with UPS, the driver finally brings the TV. We switch out the new TV with the old TV and then the driver says, «Do you have the shipping label?» I say no, a label was not ever sent to me nor was I told one was needed. He told me that he can’t deliver the TV to me without having a label to ship the old one back. He packs up the new TV and leaves.
At this point, I am beyond frustrated. I have been without a TV for 5 weeks and waiting patiently for the replacement. I called Sceptre and they said that the only thing they can do is ship out another TV but it would take weeks. I ask to speak to a manager and they say that one is not available but I could call another number. I call the other number and wait on hold again and the man that I finally get on the phone, after all of this mess, is rude and condescending. He told me that I should call UPS and tell them to keep the TV there and go down and pick it up. Not to mention that I have no way to transport a 50″ TV but that doesn’t resolve not having a label. He then said that they would most likely ship it back anyways since it was their 3^rd attempt. He said that I should have received an email about the shipping instructions (not one single email was sent to me about this or anything for that matter). And then said the best he could do is have one sent to me again but it would be sent in a week and I would have to be home again.
Now I am a single mom. I stayed home today and used my paid time off to get this resolved. And he tells me that I’ll have to do it again. Using PTO for a mistake that they have made. And not even an apology. Don’t buy this TV. This company has no sense of customer service or what it means to communicate effectively. If I could give Sceptre less than 1 star on this review I would.

my husband just got back from picking up a part for our Sceptre TV. He said he the service staff was amazing. He called and spoke to a lady and man and let them know if he purchase a part for our tv. they instructed him and helped him the entire process. San, an employee there was very kind and helpful.

TERRIBLE COMPANY. Seriously, I have never been so disgusted with a company.
We bought our first big screen TV off
and had it for 9 months. Out of nowhere, the screen goes black. Next day, no sound on the TV as well. Finally, the TV will not even turn on. There were no changes in our electrical, environment, we did not even touch the TV. We use it for a couple hours each weeknight, so no overuse on our end.
Once the TV sound and picture went away, we called Sceptre Customer Support the next day. They informed us that the TV was still under the 1-​yr warranty and said they would send us a box to pack it up in (duplicating other reviews here, but yes, you have to pay to ship it). So, we received the box a week later, packed it up (there’s really only one way to pack a 50″ TV in a rectangular box) and sent it off via FedEx.
After waiting a week, we received notification that Sceptre had indeed received our broken TV… and that FedEx had broken it further. Not our problem, right? WRONG.
As it turns out, Sceptre will not replace/​repair a TV, even if it’s under warranty, that has somehow been damaged in the mail. Using their materials. Going to their service station. I’m not a professional packer, but I assumed that with the materials they sent us, there was really only one way that I could figure out to stick the TV in the box.
So when we called Customer Support again, they basically told us it’s not their problem and if the claim with FedEx does not go through, we do not get a repaired TV. Does this seem totally bizarre to anyone else?!
Regardless, TERRIBLE company. TERRIBLE customer service. Should be put out of business for the way they treat their consumers. It’s ridiculous.

i Have purchased a Tv through walmart on 12÷2÷13 and now its broken has audio but know video I understand it may be out of warranty but calling YOUR SO CALLED TECH SUPPORT is a joke. For every question i have is WE DON’T HAVE IT OR PAY US THIS MUCH. i in my 28 years of life never felt more discussed with a company as much am i with yours. I really liked my tv especially for the price but now i will NEVER IN MY LIFE PURCHASE A TV FROM YOU AND NEVER REFER ANYONE TO THIS COMPANY. Your customer service is horrible why have a call in number when nobody answers and calling a account department was the only way to get to tech support and the accounts seemed shocked that the phone rung. surprising to me. I will leave my bad review for this company on many outlets. after all i just wanted assistance with my tv atleast advice on how to fix it but nobody know anything there. Atleast when i call other places i can hear there willing to help

I absolutely hate this company and will NEVER buy a Sceptre product again. I bought a 40 inch Sceptre TV at Walmart in Nov 2013 and the screen blew up on 8÷16÷14. I STILL HAVE YET TO RESOLVE GETTING IT FIXED WITH SCEPTRE! First of all, their tech /​warranty support is only open from 830−5pm Monday-​Friday WTF??? I did submit a warranty claim online, however, but was told it would take up to 72 hours to get an RMA issued. Thankfully, I got a call in 48 hours (REALLY??) and was asked the exact same questions on the online warranty form. Amazingly, I was told I would receive onsite repair, awesome. If they would actually come out and fix it. I have called over an over. Apparently, the technician was never home to accept the part from UPS — now has to pick it up from UPS. HOWEVER, Sceptre cant even REACH the technician. I have sent an «upset customer» email and had NO response. You can never reach anybody on the phone, so I have to go through live chat. Finally got a call, but only from Tech support, they cant do anything and still cant reach technician and seem to have no recourse. So here I sit, 10 days into it and ABSOLUTELY no resolution. I have never in my life had such poor service. EVER! I sent my sons PS3 to sony under warranty and they had a box for us THE NEXT DAY to send back to them the PS3, and we had it back in a week. I am flabbergasted. Apparently their is not such thing as a good deal because as cheap as the TV was, it wasn’t worth this hassle. STAY AWAY FROM SCEPTRE!

In an effort to save money I took my out of warranty TV to get repaired at Sceptre. I did not know what to expect exactly but I figured if it’s cheaper to repair it then to buy a new one then repair it. The gentlemen who assisted me were so professional and kind and most importantly helpful! I have never received such amazing service from a manufacturer. No runaround and I was in and out in less than 30 minutes! Go Sceptre!