Sunrise Rollerland

This place brings back memories. Boy how it hasn’t changed even since it opened. I only rate it a 3 because with new age technology I would love to see the floor have music videos playing for every song. I little upgrade to the facility would be nice. Overall this is a great place to bring the family and family night is extremely affordable. The staff is friendly and helpful. I will be brining my 3 year old back again soon!

OK so this place is nice. A bit far from house but we celebrated our daughters 13^th birthday here. First off the room was not ready. But our hostess Julia got it together for us real quick. Let me just say she was awesome. Our daughter had a blast. She checked in on us often to make sure we we’re doing OK even when it got extremely busy for them. She was apologetic when we got our refills ourselves. But it was look cause we just got off the rink. The only thing I would say was not good was the cheap ass pizza they sold. The owners should invest in buying diagornio pizza if that’s the case. But if you are having a party here ask for Julia. She is awesome.

My 7 year old daughter and i have been skating here since last summer, we have gone at least 10 times. Yesterday was a different experience. There were so many kids using the (walker type) helpers that you could almost no manuver in the rink. (there were not that many people there). I wish the staff would tell them to move to the center of the rink as to not be a hazard to the rest of the skaters. Also, could not understand the announcer (not in the least). We are probably going to give it one more try and then move to another rink.

The biggest Skating Rink in the Sacramento Area. They have a adult skate on Tuesday and Thursday at 10:00am. Donuts and coffee and great music. Pls staff save me my #943 skates. The price for skating for 2 hours is only $ 5.00, what a price!

Had my daughters 11^th Birthday Party here today, i puchased the top package for $ 159 and it was a good deal. Good size party room and our party hostess was fabulous, very nice young lady. Helpful and got us what we needed. I brought in my own cake but they do provide a cake which is pretty cool. Party from 12:15−3pm, you get party room for 45 mins then 2 hours to skate. So much better than the rink. I will be coming back for sure

We prefer this rink over Rollerland in Roseville because this Rink has a wall that goes all the way around the rink. Much friendlier for beginners.

This was my husband’s rollerskating place when he was younger. Not very pleased with the ones in the Elk Grove /​South Sacramento area, we gave this one a try. I could not have been any happier everyone is always so nice, prices are fair and our daughter always has a blast! Even though we have to travel a bit, this is always my first choice for Rollerskating :)

Tried a different rink tonight.
Not impressed with Sunrise Rollerland at all.
They charged us $ 8.00 each, because we didn’t have kids… though their website states $ 5.50 each and made no mention of having to bring a child in order to be a family on «family night» to get that rate. Ok then… discriminate much!!!
The rink was packed with kids who were falling all over the place and not a floor guard in sight to assist or tell people to stop going the wrong way.
The carpet from the walls was falling off in places and I had to avoid running it over because it was actually on the skating floor. Gum on the floor as well. No sign of any adult working there at all…
Not impressed. Not my new rink here in California. Roller King was so much better. Lesson learned. No wonder all the good skaters were at Roller King.
In response to Mark B.:
BOTH of us skated… and it doesn’t say you have to have a child with you to get the rate. Just says «one parent must skate» to receive special rate.
«Plain as day»…not so much. The way it is stated leads people to believe that an adult must skate… not that an adult must bring a child AND an adult must skate.
We are both adults… and we ARE a married couple who are a FAMILY.
If they mean you have to have a child with you AND one adult must skate to receive the rate, that’s what it should say.
Thanks,
Kirstie

Clean, well lit and a great place for families. It was $ 11 each, so a little pricey.

Family friendly place to take the kiddos! The sitting area is pretty spacious. Staff is very nice.

GO TO ROSEVILLE –Came with my 2 toddlers to after school skate, they refused to break my hundred. Sending 2 toddlers away in tears because you don’t except bills over 20 $ is absolutely ridiculous! We will be going to the roller land in Roseville from now on! And I will be spreading to all my mommy groups as well. talk about a low class establishment !

Great safe place for the teens to hang out with their friends on a weekend night. Price is right, even if it is a bit older establishment, still nice to retreat.

If I could have given this place a lower review I would. It’s dirty, and horribly hot. 75% of the arcade is broken, the employees would rather argue with one another than fix an issue. Friend ordered fries and they gave them to the wrong person, then they to 30+ minutes to get her another order. I won’t come back here with my family.

Love this place… and tanya the manager is amazing. Been going here since i was like 13 and now im 26 and i have a 6 year old i bring here, she loves it too. Music is good, food is good, staff is great what more can you ask for.

This a a beautiful rink. Rotunda floor. Very clean. The DJs try to engage the kids in various games and they actually have floor guards to keep the daredevil kids in check. Great artistic skating program as well. I drive all the way from San Jose to skate here once a month.

Entire place appears to be run by children with the customer service skills to match. Just Lame!

The most horrible service I’ve ever received!
I made a reservation for my child’s 5^th birthday party 3 weeks in advance, but when I called in to ask a question about my reservation, I spoke to the manager, Tanya Welch. I’m not asked for my confirmation number (that I received via email) – only my child’s name and date of event. Only to find out the reservation was inexplicably changed. Oh, I’m sorry, I was told I CHANGED THE DATE!!!
When I told Tanya I did no such thing, her reply was «well someone must have called on your behalf and changed it.» I said «That is IMPOSSIBLE. No one is handling this party but I and no one would change it without consulting me.» Tanya claimed that her system showed a change made 2 days before but she could not give me a name or a time when the change was made. Tanya also stated (in which she later denied in a conversation with my wife) that the transaction for the security deposit on my card was REVERSED and a new transaction took place for the new date. When I asked for a confirmation of the card number, she could not produce that information either. Tanya also could not tell me what employee received the call and made the change.
Tanya’s proposed solutions (options) were to inconvenience me by giving me times and/​or another room that I did request which I protested. WE DID NOTHING WRONG so why should we be penalized???
Tanya continued to push blame to my side of the fence as if I or «someone acting on my behalf» initiated this whole mess. Tanya’s tone was argumentative, condescending, rude, unapologetic, uncompromising and her proposed solution turned into an ultimatum.
By this time, I’m so angry and insulted I’m ready to cancel, but I don’t want to do it without, first, talking to my wife. When I call back, I asked Tanya «since a change was made, should I have received another email confirmation regarding the change?»
Her reply was «Sometime we send one and sometime we don’t.»
REALLY???
My reply: «Well as standard business practice, I would suggest you ALWAYS send one so that the person is aware a change was made»
Her reply: «Well, usually people never read those emails.»
My reply: «WELL, I DO. That is why I called you with my confirmation number in hand.» At that point, I canceled my reservation because the more I asked questions, the more ridiculous her answers became.
Lastly, my wife decided to visit the facility just to express her frustration and disgust with Sunrise Rollerand and try to get an explanation for how this could happen. Tanya was present and she continued with her belligerent behavior towards my wife. She was rude and very defensive, but this time, according to my wife she lied and said that the options she gave me included the same time and room which is, simply, not true. If that were the case, would there be a dispute?
Also, we checked our bank account and there was no reversal of the transaction. When my wife stated this fact, Tanya told her that transactions are NOT reversed when the reservation is moved (not canceled). That is NOT what she told me and even if that was the case, another card number was allegedly used to take our original slot… BUT THERE’S NO RECORD OF THAT?
My wife asked: «So you mean to tell me, that all I have to do is provide the child’s name and reservation date, and I can call and modify a reservation without any proof of ID or confirmation number.» Tanya stated that was company policy.
My family and I are incredibly upset, frustrated and insulted by her behavior and these alleged company policies that unjustly inconvenienced us. In addition, Tanya’s behavior was unacceptable. She never apologized for this unfortunate incident and treated the customer like the villain. Yes, she offered options, but with a very condescending and accusatory tone that implied we did something wrong. She insulted our intelligence and disrespected us as paying customers and for that, I REFUSED to give Sunrise Rollerland my business.

Came here last Saturday with 10 middle school girls. 1^st issue, chaperones must pay full price to get in no matter what… this we were told quite rudely before we were even in the door. Unfortunately, our experience did not improve.
Employees were not in any sort of uniform, but were quick to rudely correct the girls behavior (at least I hope they were employees). But their friends hanging out with them were not expected to follow the same rules. The «regulars» were skating around like maniacs running into people without a care or consequence.
It was all you can eat pizza, but they were told they could only take one small piece at a time.
The music was far from enthusiastic skating music.
I won’t go into details, but the ladies room smelled like an outhouse on a hot day.
It was no wonder the place was nearly empty… we won’t be back!!!

Went for the Saturday night 7−10pm session which includes all you can eat pizza and drinks. Seemed like a great deal… Not so much.
Let me start off by saying the pizza looked like cardboard. It was not even kept under a heat lamp. I don’t know much about regulations, but I do know food has to be kept at a certain temperature right? My son didn’t even want to eat it. The drinks were kept on the counter for anyone to come up and pour themselves a drink. That does not seem very safe or sanitary.
The so called «floor guard» wasn’t so much of a guard. I’ve felt safer walking a busy street during rush hour. I saw him with his back turned to the rink and on his cell phone multiple times. At times I did not see him at all. I felt like almost none of the rules they have were reinforced. I was constantly cut off and bumped into by the regulars (10 – 15 year old boys). There were more than 20 skaters on the rink during this time. I guess this goes to show a lack of the concept of personal space. Also, apparently these kids are allowed to jump over each other while one lies on the floor…
You would think a business would set up things in order to keep their new customers coming back. I guess they don’t mind relying the immature disrespectful children of this generation.
Overall, bad food, did not feel safe, and was not happy with the experience.

Every Wednesday night Sunrise Rollerland in Citrus Heights hosts an adult skate night. Yes, grown adults do still roller skate and adult night shines like a glimmer in the dark. No little kids to trip over or dodge, no overprotective parents, no wild teenagers, just adults who like to skate.
The players
The Wednesday crowd at Sunrise is pretty regular and there’s hardly a rental skate in sight. There’s the jam skaters, usually older black men rolling on loud wooden wheels and swinging their towels around. They perform incredible dance/​skate moves that will make a guy a sweaty. The team of wannabe dancers have been at the rink so long they seem to think they own the place. Their dance move (s) consist mainly of a linked arm backward can can line, slower moving than the jam skaters.
Some skaters move to the center of the floor to work on their dance moves, like supporting their weight with one hand behind their back while they alternate kicking their legs (yes, handstands). Some of the rogue dancers jump, spin, flip, do somersaults, drop to the floor and do pushups, and even run and slide off the walls. Yes, you may get bumped into – it’s going to happen, especially if you are skating backwards with your headphones on or skating slowly on the outside. There’s one other group of people who have logged a lot of time and money at Wednesday night, and that’s the derby girls.
Derby girls seem constantly subject to discrimination. Usually the complaint is that their skates will destroy the floors, but that doesn’t really apply at a roller rink. The derby girls are easy to spot because they wear knee pads and sometimes wrist guards. This isn’t because they’re dangerous or out of control, it’s because IF they were to fall and had to take a knee without protection, they could be out for six months or more. It’s a precaution. Once you join derby you are told under no circumstances to skate without knee pads. It just isn’t worth the risk.
The derby girls come to Sunrise Rollerland for adult skate just like everyone else, because they like to roller skate and they want to work on their footwork. Derby girls turn backwards, hop side to side, weave in and out of other skaters, and may even touch each other occasionally. In the center derby girls work on turning and stopping on their toe stops, or crossing over a line left to right. These «dance» moves may not be as pretty as the others’ but they are no more or less dangerous.
Why then, on Wednesday May 8, 2013, were the «derby girls» once again warned over the loud speaker not to do any «derby drills?» No derby girls were rolling around on the floor or leaping off the ground after all. Not a single derby girl slid off the rink walls or dropped to the floor mid stride to do a handstand. After the repeated announcement directed solely to them, the 15 derby girls in attendance that night were fed up.
This had been going on for months. If the derby girls skated together in a single file line they were told rudely that such things are not allowed. In the same moment however, the wannabe dancers were linked arm in arm, six across, skating backwards around the track. When the manager was finally cornered she was asked to explain exactly what the derby girls were doing that was so dangerous/​offensive and so different than any of the other skaters.
The manager, Sara, said the derby girls skated fast, but so did the speed skaters wearing full body suits and masks, or any number of dancers who spin while racing around the track. She said they were touching each other. Well, obviously others touch each other when linking arms. Finally, when she couldn’t explain what the derby girls did that others did not do she said, «Well, you’re out there wearing your gear.»
Later, when spoken to on the phone, Sara said that the rink had no policy against wearing knee pads, wrist guards, or the like. She did tell the girls on Wednesday night however, while refunding their money, that Sunrise Rollerland doesn’t have a derby club and wants nothing to do with roller derby. For the mere reason that the girls were identifiable as roller derby girls (wearing the gear) they were not welcome to skate.
There’s a name for this type of behavior and it’s discrimination. In the several months the derby girls have attended adult night, one has never caused injury to another skater. A number of derby girls, however, have been run into by a man nicknamed Puka Shells (a regular), because he is always skating backwards, or the opposite way, and never looks where he is going.
As the derby girls left the rink, then virtually empty of customers, several of the jam skaters (who occasionally trade moves with the girls) were extremely unhappy that they had been asked to leave. The manager was quick to correct saying, «You weren’t asked to leave, you were asked to stop doing derby drills.» And that is true except that she was unable to explain what those drills may be and why only the derby girls can’t do them.