Sprint Store

I, personally, think Sprint is a rip off. I do not use their service, but a friend needed to «stop by» this store while we were out. I have no idea how an empty store could make someone wait 45 minutes and still not have the issue at hand resolved. I asked my friend what happened as I waiting in the car with 3 kids. They were trying to upset her and not let her replace the phone she had insurance on. WHAT?! So they ended up ordering her replacement phone cause they don’t keep it stocked anymore after blowing smoke up her nose for 45 minutes. Thanks, jerks.

Bottom line is, Sprint Sucks. You might pay less and you get less as well. Don’t know how many times the people in this store say not to worry. Sprint is upgrading towers in this area soon. Doesn’t matter, I can’t tell you the last time I didn’t have a dropped call or horrible connection. I rarely have 4gLTE, I’m usually stick in the 1 bar 3G range… Even in their shitty store. Sprint is horrible in this entire region.
I work in the east bay… Sprint drops calls constantly if I even get service. I live in the Sacramento area, same issue. I travel a lot, same issue, usually no service at all throughout the USA… Went accross the entire state of Nevada a couple weeks ago, after Reno, I couldn’t get a signal until Utah. Used to get service that entire trip… Sprint seems to be taking my money and providing less.
I will be switching as soon as my contract allows. If I haven’t made it clear yet, Sprint Sucks.

Sprint is the worst phone service ever. People with metro get better service than i do. They lied when i switched. I still got charged a bunch of money for leaving Verison. This wasn’t suppose to happen! Sprint sucks sooooo bad, i would pay Verison double. I was retarded for signing up with em. Only a retard would do such a thing. Out of all the lousy services, from any industry, I would rate this company and its service down at the bottom. They SUCK!!!

Well one star is one star to many for this reviewer. I went in to pay a friends bill with cash. He wanted the change back so I was unable to use the machine. I got in and there was one tech who checked me in within a few minutes of getting in the store. There were two sales people working with customers at the registers and one person ahead of me waiting. It took over 45 minutes before the woman in front of me was offered service and just short of an hour before I was able to pay my friends bill. A third service rep did finally come out of the back just in time for one of the other two to go to lunch. The store was seriously under staffed. It maid me really glad I have Verizon. Never been in a Verizon store where I had to wait more then 10 minutes to get assistance and even then the longest time it took was less then 30 minutes to make a purchase of a new phone and get everything transferred over. The people at this Sprint store I would have to rate as being incompetent.

this place is terrible. it seems like they get the bottom of the barrel people that have no idea what is going on. I have unfortunately had to come here on quite a few occasions for them to service my phone. they are the only sprint service shop except for down in sacramento. you need to go through like 20 traffic lights (all red) to get here, only to be met with complete and utter imcompentence.
I have had my husband and my phones serviced here since they were having trouble and we had bought insurance. everytime we went in they gave us the same schpeil about us being eligible for an upgrade. ok. I get it, you want to sell me a new phone, but do I want to buy a new $ 600 phone, or get you guys to repair it for free? that’s the whole reason I bought the insurance.
each time, they were not able to properly troubleshoot the problem, the first time. it took an average of 3 – 4 visits before I got a new phone in working condition. 30 minutes each way, 45minutes –1.5 hours in the store waiting, times 2 phones. I’d say that I’d like the 12+ hours of my life back.

On Saturday, April 11, 2015 I went down there with the simple battery issue in my iPhone 5c. The phone was having charging problems and staying charged simple battery issue. I went down there and talked to a couple of the tech guys one was very helpful the other not. They told me my phone was unrepairable and they do not exchange batteries and cannot for this phone. They also told me that I needed to buy a new phone for $ 150 because I had insurance on this phone. I told them I do not want to buy a new phone I just want the battery replaced again. They insisted that they cannot due to technical issues and was giving the charging station rust problems. They did everything they could to sell me another phone and another line which I did not need. I spent over an hour and a half in the store and got nothing resolved biggest waste of time. Very frustrating when all I needed was a simple battery replacement and they told me that they could not do it and they do not change batteries in the iPhone 5C. Leaving frustrated I went home and looked online lo and behold they can be changed and you can buy replacement battery for $ 17.99.
I’ve had an issue with another iPhone I had before and I taken it to a repair shop on San Juan and greenback. So I called their shop ask them if they exchange or repair batteries in the iPhone 5C and they said yes no problem 50 bucks. Took my phone over there they repaired it no problem I found the coupon for 10% off 45 bucks to get my phone fixed.
I do not recommend and I will not recommend anybody going to the sprint store service center on greenback they tried to take advantage of me sell me a new phone give me an extra line and things that I did not need. It pisses me off when people try to take advantage of somebody for something very simple, that’s bad business and I don’t like it, they are to be embarrassed and I’m calling them out on it.

Lies! Don’t go to Sprint. The cut your bill in half is a joke! I made the big mistake of believing they’re bullshit! I was promised one thing and they never delivered. Customer service is awful. I feel violated and lied too! I’m going back to AT&T. Brandi at the greenback store has no idea what she is doing. I should of known our first day we where their for 3 hours! What a headache it had been. I regret switching over. I hope this helps someone on not making the same mistake. I wish I could leave no stars!

This place is the worst, no customer service, their unknowledgeable about their products and they don’t know how to even process a simple order. I made it clear I did not want any extra bull crap offers and yet was bombarded with attempts to sell me their cheap China knock off equipment. Transferring contacts and texts should take 5 min a most and 30 min later I’m still sitting here waiting so far to get a new phone an upgrade mind you and I’ve been here for 1 ½ hours. This place is below par and so is the staff here. If you want to be ripped off, time wasted, have to deal with complete jack wagons, and get nothing accomplished due to the lack of care then keep with sprint and go to this location.

Liars and terrible customer service!
I missed being with AT&T after one month, SAD!
There early termination fee that they supposedly pay for you to switch over to them is a JOKE!!!

This is the BEST Sprint store! Staff is AMAZING! Brandon, Kyle and Joe where VERY helpful an patience! Will be back FOR SURE!

Horrible experience!
This place welcomes customers like they don’t matter! We got greeted by Kyle with the words what do you need in a rough tone!
Then we get told with a deep breath it’s going to be a long time before you get any tech support as you’ll need to see a salesperson before you can get any tech support so stand in line. I asked how many other people waiting for tech support and Kyle said I don’t know just wait dude.
To call me dude is just unprofessional!
Sprint made me wait a very long long time before I finally got to see the salesperson who tried to upsell me left and right.
After all the sales pitch I finally got to see the tech support guy.
Guess what I left without getting our problem fixed!
What a waste of our time!

Very very VERY long wait. I was in there for 10 minutes before I was «checked» in… And another 73 minutes before I was able to speak to a representative. And then… She was «in training» and knew as much info as I did. She wanted to show me different phones around the store… I reminded her I had been I there over an hour and looked at every phone… At least 3 different times. I eventually spoke with the store manager who was less than apologetic. After everything was said and done, he asked me how satisfied I was and I laughed. He then told me that he hopes I can give a «very satisfied» rating when I get my survey… And I once again told him that would not be happening. There is soooo much more to add to this, but I will stop there.

Horrible service, showed up right when they opened. Didn’t get any information on the new iPhone 6 I was purchasing, no information on the plans. Even were telling me the wrong prices for the phones. After dealing with them for almost 2 hours, being late for work all of a sudden there is a problem and I can’t purchase my new iPhone that they already have opened up turned on and we’re letting me begin the restore on it. The supervisor claimed to be the manager and the only person who seemed friendly enough to talk too was a new hire that greeted the door. Late for work and didn’t get my iPhone. Would not recommend anyone going to this location.

I have no problem with sprint. But the guys in this location are awful. They try to rip you off completely and give you no other option. After being told at this location that my only option was to do the most expensive thing, I left and went into another sprint where they told me there were plenty of options and saved me some money.

Not because Sprint’s service is absolutely terrible, but this store completely took advantage of me when I came in to sign a new two-​year agreement. I believe my sales rep’s name was Josh, could be wrong. I was signing up for a one line contract for an iPhone 5, and ended up leaving with two lines. One being a landline? I don’t know how he pulled that one over on me, so I will take some responsibility for being oblivious and naïve, but I ended up paying around $ 20 extra a month for a «sprint-​connect» that I NEVER used. So lame. Canceled my service and I would stay far far away from this store.

I had sprint for about ten years and went this store many times way before they had moved into the old blockbuster video store. I have a bad taste in my mouth from sprint service and network speed but the store and customer service was not that bad except the lines often were long and the store seemed under staffed.

I have been a Sprint customer for 10 yrs. I had the best service in all of those 10 years at this store yesterday. The entire staff was friendly and helpful but the one I interacted most with, Rita, was AMAZING.
She knew the new just 5 day old plan like the back of her hand. She read my fiancée and I and gave us info pertaining to the plan that suited us and eased our worries. Without us asking she gave us detailed comparisons and just really went above and beyond. I left there with peace of mind and a purchase I felt confident with. She also saved me a buttload of money. If you are with Sprint n looking for a new phone this is the place to go! Ask for Rita!

I just went in to Sprint this morning to switch to another phone. I have had to have my iPhone replaced three times due to issues with updates, etc. I have already gone to Apple to try and resolve the issue with my phone to no avail. After speaking with Sprint customer service this morning and explaining my issue they made an offer to me where I would get a phone upgrade (no charge was every mentioned other than $ 50 to buy out the remainder of my contract).
went to the Sprint store location on 7291 Greenback Lane. I I spoke with a nice gentleman about my phone who was helpful but he mentioned I would have to pay for the phone upgrade. I asked to speak with the manager. When Mike came over to help me he already had a poor attitude. He treated me as if I was an inconvenience to him right off the bat. His body language was combative and it made me feel very uncomfortable.
I explained what the issue is with the phone and that I no longer wish to have my current phone and that a customer should not have to pay for a phone that doesn’t work nor is it right to make me pay to switch to a phone that will be more reliable. He said «after two years that is expected.» I explained that I just got this phone a month ago as a replacement for the last phone that failed. When I asked him to look at the notes he rolled his eyes at me and was very rude. He said he can look at the notes but he failed to do so because he was too busy arguing with me and telling me at the same time how helpful he is trying to be and that I’m being rude. When a customer has had as may issues as I have with the same phone, it’s frustrating understandably.
He asked if my phone turns on and I handed him my phone and told him to try himself. His response with a rude tone of voice, «Is that a yes or a no?» He begrudgingly turned the phone on and showed me the phone and said it turns on but was condescending about it. He offered to have the techs look at it but I had made it clear that I was not interested in another iPhone or seeing if my current phone can be fixed as, again, this is my fourth new phone in the last three months with issues.
Mike has very poor customer service skills and communication skills along with a lack of empathy for his customers. He acted as if I was wasting his time. I don’t feel it is appropriate for a manager to roll his eyes, shrug his shoulders and hit the counter with his hands out of frustration. Mike was completely unprofessional, he was not helpful, he did not make me feel as if he cared enough about helping me as a customer nor the inconveniences I have experienced dealing with four faulty phones they have sold me. This guy needs to leave the customer service industry.

They recently moved from next door. I’ve had sprint for years now. On this visit I combined my account with my fiancée and it just so happened they were giving away a free tablet. So I took advantage if that offer.
The customer service is good at this location, and the employees aren’t all pushy.
Check out this location.

Very easy to get in and out of here if you need to pay your bill quick! Staff seemed friendly, although I didn’t need any sort of service for my phone. Parking lot is hard to enter from Greenback – the entrance just sort of ‘sneaks’ up on you.