PetSmart

took my dog to the groomers… let me tell you, customer service sucks! all of the girls in there have the worst attitude. me and my cousin both walked out and looked at each other at the same time talking about how rude they are. I’m not joking both times I’ve been there and they were just terrible not friendly people. I thought groomers would be like dog lovers and happy people but no… NEVER coming here again.

I came here to buy some crickets for my tree frog today and found the customer service lacking. I looked and waited to be helped near the fish area where they keep the crickets, but no one came. So I helped myself and an employee rushed me and began scolding me. I told her I no longer needed help and went to pay.
When I went to the register to pay, the cashier scolded me told the manager and she scolded me. I waited for five minutes for her to figure out exactly how many there were. She literally counted every one, 43 and was going to charge me like 7 dollars. For crickets! I won’t be coming back here, Petco from now on.

The staff here is not helpful at all and most of them have no idea what’s even going on or what you need help with. I will stick with Petco!

I took my dog to the groomers at petsmart and paid $ 57.00 for a bath, ear cleaning, nail trimming, and a 20 minute brushing. It took 2 hours for everything to be completed. When I picked up my dog her nails didn’t even look trimmed and they were extremely sharp. I asked why and was told they did trim the nails but some of her nails just can’t be trimmed any further and then they said they don’t file the nails to smooth them out unless you pay extra for it. I would figure that when you cut nails you would file them, just like you would for a human. As a human when your nails are cut you don’t want to go around scratching everyone so they are filed down. I am extremely displeased with the service and the way they handled things when I asked about the nails. They didn’t even offer to file her nails and ask if I wanted to pay the extra amount; they just said sorry. I am not sure if I will ever take her back to the Petsmart on Sunrise Blvd again.

I’m writing this review to summarize what I experienced at this store several weeks ago. Honest reviews are what helps consumers make sound decisions before they spend their hard-​earned money. They’re the reason why Unilocal has become so valuable to consumers. Free content written by reviewers has made Unilocal what it is today.
As a long-​time customer of PetSmart, my experience at this store was typical until I got to the checkout line. The male cashier (with tattoos) was extremely unpleasant and showed signs that he hated his job. His attitude was beyond horrible and made me think twice about giving them my repeat business. He should be trained to treat each customer with respect and courtesy. It appalls me to think that he gets paid in spite of his poor performance.
I’ve been shopping at PetSmart for years, and expect better service. As a customer, I have many options to choose from. PetSmart needs to realize that without loyal customers, their revenue will slowly decline and they’ll lose market share to superior competitors, such as Petco and Incredible Pets. History has taught us that customer service is extremely important in business. Without it, your committing fiscal suicide.

Always a clean pet smart and great prices I prefer to come here then petco love the selection they have! Customer service is always good and employees are very helpful.

My dog gets more and more scared every time I bring her to this groomer and I Dont know why. It makes me scared to know what is going on. From reading other reviews it seems other owners dog’s behaviors are odd as well… I Dont think I will be returning. Also the groomers constantly insist on add ons after I repeatedly tell them no thank you! I get its your job, but no means no. Stop pushing to get in my pocket please.
Also, if you are going to give me a price range. Please be closer to the price range you are giving me. There is a big big difference between a little over 30 $ and $ 75 for a basic dog wash.

This is probably one of the more difficult to-​get-​to PetSmart locations can only enter from one direction and exit in the same direction. However, it convenient from the perspective that it’s not in an area with a dozen neighbor shops that attract traffic. However, that hasn’t stopped me from pup supply (pupply) shopping at this location. This has been my pet stop for the last couple of years. I’d bring my pup here if she wasn’t so easily distracted. Walking her in the store is like flying a kite in an ever changing breeze.
Shall I list everything they have and that I’ve purchased? I’ve never purchased a «pet» from a store, only pup supplies (pupplies) — there’s plenty to list. and not going to do it. I think a better option is to discuss the customer service and general overall store appearance and care. After all, that is most of what continues to bring me here.
Other than when merchandise is moved to different aisles, I can quickly find what I need. I don’t often need assistance but when I have, finding a floor clerk wasn’t too difficult. I do like that I’m greeted every time I enter. The cashiers are always pleasant and smiling. Other than a general bad day, how can you not be happy with all these animals around.
The facilities appear clean and kept up. It’s not modern and flashy like some stores.
I have a family vet so cannot comment on the veterinary care. We don’t need a groomer except to trim her nails. For that, I’ll bring her in for the inexpensive nail trim.

I took my dog there a couple days ago to get groomed and usually I have a really good experience. This time the girl was rude at the front desk and told me she didn’t cut my dogs nails because he was too wiggly. If you can’t handle a dog you are in the wrong job field. That’s one of the reasons I take him in because I’m worried he will scratch my two year old daughter if they are too long. He was still wet and his ears weren’t cleaned out. Waste of money and I won’t be returning there.

This is by far the best pet store I have been to in a while. Every time I come in I am immediately greeted by someone. They always give my dog attention and listen to me rant about how wonderful he is (crazy dog mom). I am very picky about the stuff I give my pup and they listen and suggest what they think he would like. I have never used or needed the groomer there so I can’t say anything about that but the store itself and it’s employees are phenomenal. I highly recommend coming here!

This place has a nice variety of things for my fish and tortoise as for my cats and dogs I don’t shop her because I get healthier food somewhere else without grains and by product’s. I looked once for a few options here when $ was a little tight but didn’t find anything I’d be willing to give to my pets to eat. Also it is hard to find someone to help you it is a big store. Whenever i go in to purchase a fish I’m usually left waiting for awhile or forced to walk the whole store until I can track someone down. The customer service is okay I know more about reptiles and fish then most of the associates though so I don’t bother getting second opinions from them anymore. Over all it’s okay and close to my house.

My boyfriend and I came here last night right at closing time (10÷4÷15) for the first time in a long time. I have to say I forgot how much I love Petsmart due to the toys I am able to find. They always have a wide variety of great toys that are not so pricey as other pet stores. I got a squeaky toy that was as big as my dog for $ 2.97! Love it! The girl that was at the register was extremely nice/​helpful as well.

Zero stars for their online scheduling system for grooming appointments. Don’t waste your time here.

So it took a while to check in, no big I have the rest of the day off. Explained in detail what I wanted, even used their picture they had of my girls’ breeds for reference. Gave 2 stars because the staff were nice and patient even though my little blonde Yorkie seems to become increasingly terrified of coming here. Tells me about 3 hours and 3 hours later still no call.
Call them, says it will be another hour. I’m surprised since I didn’t ask for much to be done on one of them. Finally get a call 4 hours after the initial drop off, this was on a weekday mind you. Go to get them, go to pay and there were add-​ons I didn’t ask for. Got those removed thanks to the kind cashier woman, go get my dogs (noticing the blonde looks off) and bring them home quickly since they couldn’t get out of the store fast enough. Get home and get a good look at them… and they look atrocious.
My yorkie looks like she’s been put through a shredder, almost all her long coat I grew out had been chopped off, randomly super short and long, ears uneven and barely touched and my black shih tzu has bald spots all over her face. Yes they were a bit dirty before I brought them in, but nothing so bad as to be leaving bald spots and chopped up hair. Neither were super matted to start with. Never going back.

I am here getting my daughter a hamster, when I walked through the doors I was immediately greeted with a hello. I told the lady that I needed help picking out a hamster and they got someone over to help us. My daughter had a lot of questions and the lady was very patient and answered every one of them with a smile. Hen it is was time to get all the equipment, the sales person showed us the most economical way to go. I appreciated that she didn’t try to sell me all the high end stuff. I got everything thing that I needed for around $ 110 dollars. Now my daughter is happy and has a new friend to play with.

I’ve been coming here for years. I’ve bought everything you could possibly buy for a dog (and food for the occaisonal cat that I take pity on). I’ve used both the dog training (puppy through advanced) and grooming services. Tried out the vet serice too (in a pinch). I’ve bought fish, replaced fish, bought stuff for my niece’s various hampsters and guinea pigs and yes, even the bearded dragon. It’s safe to say I am an expert in all things petstore.
This Petsmart is in an über convenient location in a large parking lot north of Sunrise Mall. There’s a couple pet stations outside and plenty of room to walk your dog around to calm them down before entering or leaving the store. You can find EVERYTHING you need for a pet here, but it just won’t be the cheapest. You’re paying for convenience in a store like this.
My only criticism is for the lack of quality in the grooming here. I had used it a few mediocre times before my dog was traumatized here with a horrific nail trim that drew blood and forced me to go elsewhere.
Other than that, a convenient mega pet store worth visiting.

This review is for the store itself– I can’t vouch for the Banfield pet hospital inside the store or for the grooming salon.
The store has a decent selection of cat supplies overall– lots of food options across a variety of price points. Decent selection of litter, toys, and treats. The staff is friendly enough too. Overall I have no complaints! 3 stars.

I love PetSmart & come here about once a week, either with or without my dog and all of the staff know us and are friendly & professional. Their prices and selection are consistently better than Petco. We’ve also gone to multiple training classes with their trainer Donna and overall, we really love this store. With that said, the rating is for the grooming department, and not the store as a whole.
Funny story, really: When my dog was about 5 months old, I saw they were running a special for «Puppy Grooming» which was basically a glorified bath with the nail trim & ear cleaning. I was told no trimming of her hair would be done without my consent and I specifically asked them (and they even wrote it down) not to cut ANY hair on her head or face. When I picked her up later on, the girl who groomed her was rude and short with me, didn’t know how to put in a topknot and what do you know? She cut the hair on top of my dogs nose. I was annoyed cuz now I have to either keep cutting that hair, or let the hair poke my dog in the eyes while it grows out. I chose to keep cutting the hair and haven’t had an issue with other groomers doing this for us.
Flash forward to this last week when I asked the grooming department if they could just shave the hair on top of her nose– nothing else. They looked at me like I was crazy, had to ask multiple people for advice about it and took 2 people to actually do it, and it still wasn’t done right.
Moral of the story? They only know how to do something if you ask them NOT to do it. No, I won’t come back. Not even for the quick trims. I’ll just do it myself from now on.

I would rather go to Petsmart than Petco.
Sure they’re stores aren’t as updated or as cool, but I find that 9 times out of 10 they have better prices and similar selection.
I only have two cats and a dog so I can only review those sections of the store, but they always have what I need and there is nothing that I haven’t been able to find. Plenty of toys, food, clothing, beds, accessories, etc. I have also found that prices are competitive with
which is rare to find in stores nowadays.
Employees are always friendly and love when I bring my dog into the store. Some of them say hi, some of them don’t. It can be kind of scarce if you want to find an employee working on the floor so it’s pretty much help yourself, but they always have enough cashiers open so I never have to wait!
The only complaint I have is that Petsmart’s are harder to find than Petco! Boo cause it’s definitely the better store. I also like how their ads run a month long so I have plenty of time to find what I need and come back after I run out!

This is a pretty short review, but whatever. I’ll get to the point.
I brought my mom’s VERY skiddish dog Loki here to get his nails clipped. I’ve been pretty traumatized after the last time I tried to clip his nails myself so decided to give this place a try.
I was very nervous for Loki but the groomer (Christian) was very nice. I warned him about Loki being a little hard to handle but he assured me he’s handled plenty of dogs. We paid $ 11 for the a clip and file and it was worth every dollar. Christian was stellar and handled Loki very well (despite Loki giving him a small nibble). We’ll be back!