Mountain Mike’s Pizza

DO NOT use your card here for delivery. On several occasions my family has ordered delivery and the card information was used else where. It was noticed after the 6^th replacement card!!! My mom went in and talked to the manager and he denied everything saying it was secure when it’s not. We also tried using a coupon that is still valid for ordering and they refused to accept it and wanted to charge us more. Pick another pizza place.

tried this place again… once again worst customer service ever and the owner/​manager could care less about it too i asked him for a refund on a pizza that was made wrong and he told me that is what i ordered and it clearly wasn’t what ordered and didn’t fix it… this place is horrible

Well Pizza was great. Very warm and tasty. It was awesome. I took 2stars away. Because this place is pretty pricey then even charge for ranch, and they do not have all you can eat salad bar, only pizza place as far as Mountain Mikes goes that does not offer that any longer. And the young lady who is taking orders is out of it. I needed to repeat my self a couple of times before she knew what I wanted. She needs a lesson in customer service. Or get some sleep before she comes in.

I loooove this place soo much! it’s different from any other MM out there. Upon walking inside, you will notice the comfortable vibe filling up the whole room. It’s great to know that this place is kept clean at all times (including the bathroom). I’ve been coming here for the past year and there has never been a moment in time where I’ve experienced a hint of any unprofessionalism.
The staff is super friendly and always willing to help. The lines can get long at times but that’s only because this place is really as good as it looks. It’s surprising to see how well everyone treats each other considering some of the other reviews mentioned on here (maybe things have changed by now).

Normally I don’t eat at pizza chains, but I decided to give this one a try. The pizzas they offered here were actually great, the place felt very cozy and it had a great family atmosphere but most important was the excellent service. The owner or general manager actually came out throughout the night and checked on my party to see how we’re doing and engaged in pleasent small talk with us, something that is very unusual for a franchise chain restaurant. This place felt like it was a family-​owned pizzeria, didn’t have the corporate or chain feel to it. We were there for quite some time even after closing and no one rushed us out. The salad bar was constantly well stocked with fresh veggies and add ons. The pizza I had them custom make for me turned out perfect and exactly as I wanted it to, and I had a complicated order with very picky requests. I normally don’t rate these chains 5 stars, but out of all the pizza places I have been to this seems to be the most relaxed and enjoyable. I definitely will come here again.

I love everything about this pizza place. Staff is friendly and pizza is always made in a timely matter. It’s obvious that the employees try their hardest when it comes to up keeping the business. It seems as if the customers are always happy. The deliveries are on time as promised (around 30 – 45 minutes most the time).
Now, the food is something else. It’s unbelievably satisfying! It annoys me how often I come here every week. I don’t know how or what they use to make their pizza but it’s absolutely delicious! Has me coming back every time.
Overall, this location in general is solid. Love everything about it and I have no complaints thus far.
Keep up the good work mountain Mike’s

Best tasting pizza ever and they always hook it up with coupons if you ask them… The employees are super chill and the atmosphere’s great. Definitely will eat here again!

The taste is 5 stars, customer service is a 1 star. They have horrible service and that’s all there is to it. Not friendly at all. Didn’t tell me the specials over the phone when I asked. Also inaccurate with wait time. This place has no clue how to under promise/​under deliver. I was told a 20 min wait after calling in. In total it has already been 40 mins and counting. I’m now angry at this place.

This location is close to my home but not my favorite. The food is decent and staff is friendly. The place is usually clean, sometimes it can be messy. Its not habitual, just have caught them a couple of times messy. Pizza is always good though.

We’ve ordered here about 5+ times in the last 3 months. 1 of the times the pizza just didn’t taste good and was cold, we blew it off since the other times were fine. Well today it made my family and I sick to our stomachs, not sure if it was the pizza or the ranch since we all had the ranch dressing. My girlfriend called and spoke to a manager to notify them, he looked up her phone number to verify our order and clearly could see we’re regular customers. Didn’t even offer us a discount. Won’t ever go back to this place and second guessing MM in general for allowing people to franchise like this given the other reviews.

Always loved Mountain Mike’s and still do but wish there was more staff to accommodate. Went in with my son’s soccer team after a game and they only had 1 person working! I will continue to order my pizza from here but please hire more staff

Just got my order. Cold! No Anchovies and to finish it off driver didn’t have change. Suggest you try any other pizza place first as these guys have exceeded their level incompetence. OH! I placed the order through Grub Hub which doesn’t seem to give a fats rats ass whether my experience was good or horrible as there is no place to tell them of my experience. Complete fail!

The worst Mountain Mike’s! This place is filthy. Salad bar was a mess, with old, dark, rotten lettuce, that I had to pick through. We will never be back.
There is another location of Mountain Mike’s at Sunrise and Madison, that is the awesome, and clean!

FUTURE CUSTOMERS BE AWARE !!! THIS IS A HORRIBLE PLACE !!!
This place was recommended, even had a few good reviews… that is all not true !!! WE ordered pizza from them, and it took like almost 2 hours to deliver… When we opened the box the pizza was cold and looked like someone had dropped it a few times…(Of course like normal people we paid for delivery even told them to add a tip)…When we called to find out what happened to our order, we did not get a response at all and we were placed on hold and that was the end of it… We had to go and order pizza from round table down the street.
When we looked at our Credit card statement we were charged almost double that original price… THIS was so unreal. We came with receipt and asked for our money back, they first refused and said that its a statement error… After we said we would call that cops they refunded the extra charge (45 min later) saying it was a NEW EMPLOYEE mistake…
Their story changed like 5 time while we were there. I will never go to there again.

Terrible. I work right across the street and ordered a personal pizza and bread sticks. The pick up time was 1:53pm. I arrived at 2:04 and didn’t receive my food until 2:20! The lady up front helped me for a second then ran to the back to see where my pizza was and never returned. A nice gentlemen took over and gave me a free drink since I was waiting so long. I was going to let it all blow over until I saw what my pizza looked like. REALLY?! I will never order from this place ever again.

NEVER order from this establishment! We placed an online order for $ 39.00 (including tip) and when I looked at our bank statement we were over charged at $ 46.14 AND we were charged that amount TWICE! I immediately called and spoke with both managers Kate and Dave and so far they have refused to refund our money even though I provided them with a bank statement proving the charges. I will be filing a FRAUD complaint asap! Watch your credit cards peeps! No Bueno!

The absolute worst service I have ever experienced. We returned home after picking up our pizza to discover that our pizza (One of their specialty pizza’s that is advertised to be «Loaded with our famous pepperoni») had no pepperoni. We walked 10 minutes back to Mountain Mike’s and showed the pizza to the manager and explained the situation. He did not apologize or even seem one bit sorry. He took our pizza that was incorrect, took our receipt, and walked into the back. 20 minutes later, our pizza was done and the girl working the front gave it to us. I asked to speak to the manager again (since he seemingly disappeared) and asked for some sort of compensation for the inconvenience in the form of a coupon, free breadsticks, etc. He refused and asked me why. I stated that I had now waited 40 more minutes for my pizza and had to make another trip back to the restaurant. He then turned our back on us and walked into the back. I have never felt so disrespected and unvalued as a customer. We will never be going to Mountain Mike’s again.

My husband and I went here for there lunch buffet. There salad wasnt bad. But the pizzas they had out were old and hard I will not be returning

At the Citrus Heights Mountain Mike’s pizza for the lunch buffet today. Very poor service and very poor selection of pizza.
I have been sitting here for an hour and 15 minutes and only two pizzas have been brought out.
This will be my last visit.

I gave Mountain Mikes 3 stars because they are alright nothing spectacular. I went for the all you can eat pizza buffet which is 11 – 2:30pm it was cool the pizza was flowing but the best part was they dessert cinommion pizza BOMB!