Manorcare Health Services-Citrus Heights

Well this place has sure gone downhill or maybe I am just starting to notice the negative qualities the more times I visit. My first review was based on one friend’s experience after she had fallen a couple years ago.
I have a different friend that is staying here right now and I am truly disappointed:
— Why does it take 2 – 4 hours to get help to go to the bathroom?
— Why is there only one caretaker per hallway (There might be more, but I don’t know where they are)?
— Why do they provide people in the dining hall bibs without question, but when you eat in your room you have to ask for one? Doesn’t it seem counter intuitive? There’s a reason they’re eating in their room, they’re most likely not well enough to leave their room and maybe their whole body doesn’t work well so they are prone to being messy eaters.
— They will bring food into your room and don’t even remove the lid sometimes. Well some of your patients are too weak to remove the lid or don’t know where to put it because the trays are so big.
— Why does it take so long to see a doctor after being admitted? My neighbor told me (his mother was here) that this location does not have an on site doctor and it’s someone that either has their own practice or gets rotated to multiple care centers. I don’t know if this is true, but it shouldn’t take three days to see a doctor.
While some of the employees are great, it seems like they’re all overworked and most likely underpaid. I understand that all businesses want to make a profit, but this is egregious. On a positive side note, both of my friends and their respective families told me that the physical and occupational therapy is great.
I would love the CEO or any executive of this place to put someone in their family here and see what it’s like.

My mother is in the facility. I especially found the physical therapist to be informative of her progress and they are kind during her sessions and I was very pleased with this. Josh and Garvin are especially awesome and even though she can’t express in words, I can tell she trust them.

Just brought my mom home from Manorcare Rehab yesterday, after having a total knee replacement. Facility clean, new physical therapy dept, and friendly staff overall. Had a few issues with standing orders, but nurses contacted the right doctors and achieved quick results. My mom learned so much in the two weeks she was there with physical therapy and occupational therapy. That knowledge has been invaluable. And made the transition to return home much easier. Thank you,

Manorcare Health Services has a wonderful staff of caring and helpful individuals. From my mothers physical therapists to her RN and CNA’s they were all terrific. Mom stayed here first under rehabilitative care and in the end with hospice care. She always received prompted service when she needed it and we were given privacy when we needed our time alone. Thank you everyone at Manorcare!

Clean environment, better than most of the nursing rehab facilities. most of the noc shift nurses are awesome. especially the ones on the 2^nd station :)

When my mother was first admitted, a doctor examined her. A few days later, her health and situation worsened. She asked to have a doctor see her. She (and my brother and I) was told that the staff «called the doctor, but he didn’t respond», which meant they did nothing, therefore jeopardizing her health. When I complained to the head of the facility, she insisted that they are only required to have patients examined upon entry. My mother was left for hours on end to fend for herself if she needed any help or was in any kind of pain — causing her to defecate and urinate on herself, because the staff claimed to be «short-​handed». It was only because my brother and I called and frankly screamed that they eventually checked on her. Someone at Manor Care then chose to prescribe a blood pressure medication to my mother and insisted she take it. When she protested, saying that’s not what her doctor wanted her to be on, the staff person from Manor Care made it clear they were in charge and forced her to take it. As a result, her health worsened. If she did not stop, the results could have had had lasting damage or been fatal. As my mother’s health worsened, my brother and I called numerous times a day insisting that a doctor look at her. Each day, both of us were promised that a doctor would see her that day. This went on daily for three days, and each day there was a different excuse — such as, «the doctor is quitting and needed to show his replacement around», which presumably did not include a tour of patients needing attention. Eventually, after several days of nonstop lies, a doctor’s assistant spoke to but did not examine my mother. A doctor’s assistant is not a qualified physician. Eventually, my mother made an appointment with her own personal physician and left Manor Care for the appointment, which resulted in a screaming call from their staff to my brother, insisting she could not leave without their expressed permission. Well, it’s a good thing she did because her doctor instantly took her off the wrong medication and sent her to a heart specialist a few days later. Fortunately, once this happened, the staff at Manor Care wisely chose not to endanger her health any further and she was able to leave a few days later.
No one seeking to regain their health should be forced to endure what my mother did and it is only because she is lucky enough to have children who are able to do something that she got out of there in time. Not everyone is that lucky.

The worst place ever. Do not send loved ones here they are not clean or responsive to your needs. My grandmother stayed here a few times and just recently got an infection from here and passed away. If you want unattentive service this is the place.