Golden 1 Credit Union

Let me start by saying this is the worst bank i have ever been to. The cashiers are so disrespectful and plain rude. The treat everyone like shit like these people have the worst job or something.
The two cashiers on my most recent visit were rude like everyone before but they were talking about parties and drugs and girls like the worked for a hip hop store. I dont want to hear about what you smoked or your supposed sexual exploits.
They even called me nigga. Seriously this place is a joke dont go here if you do youll soon understand my comments here. Or you might be able to purchase some marijuana on the side if youre into that.

Came in here to follow up on a loan request from another golden 1 location that never called me back. Signed in and there were 2 people in front of me. A bigger woman come out and very rudely says to me «What do you need?». Umm excuse me? Do you mean how can I help you today? I explain the situation and she’s giving me this very dirty look the entire time and acts as if I’m completely inconveniencing her. So she says okay fine let’s go, as she waddles to her office. Her name is Lisa Lewis. She doesn’t even try to talk to me and whenever I ask her questions about my loan she says, «I don’t know, that’s just what they said». Ummm okay? If you can’t even answer my questions why are you even working here? Do you know anything? She tried to rush me through my paperwork while I’m reading over everything and says, «You can read through it after I make copies of everything I’m having you sign». Uhhhh no that’s not how it works. I’m allowed to read through the entire paper before I sign it. She made thus whole experience awful and frustrating. She never went and signed my name off if the list so another employee comes out saying my name very loudly looking for me. So Lisa Lewis very rudely shouts to the other employee, «I GOT HER!». So on top if being rude to customers she also rude to other staff members! Good job golden 1! I left with a bitter taste in my mouth. So much so I’ve decided to switch over to Safe Credit Union. Another lost customer. Thanks for the awful customer service golden 1!

I am not a member, but I visited this branch recently to complete a private-​party vehicle-​purchase transaction (the buyer was a member and was getting financing through this institution). We arrived 40 minutes before closing and there were quite a few customers ahead of us. They weren’t able to help us until 6 (closing time), yet they completed our transaction, even though it meant staying open for us an hour late. (It would have been difficult for me and the buyer to return another day due to scheduling conflicts.)
The loan officer Carla was so helpful, competent, and positive. I greatly appreciated her service and good attitude, especially so late in the day. All the staff there were smiling and friendly.
Thank you to Golden 1 for helping us complete this transaction instead of asking us to come back another day! And a special thanks to Carla for her quick help and friendly demeanor!

What happened to service at Golden1?
I don’t think they care anymore.
I went in today, signed in and sat in the gold chairs with a large group of people.
After waiting for an hour I was advised that they weren’t going to be able to get to me today.
I joined the Golden1 in the 70’s and service was the focus.
I guess they just need to pay for a basketball arena and don’t care about customers anymore.
Horrible, just horrible.

Awful awful … Every single time I go in there, there’s a wait, 1 teller and their system is down. Every single time. Just awful. **Just updating since my last review. Golden 1 has really stepped up. They have brought in more tellers and the experience I have had the last few times going in has been a huge difference for the better.

Sick of this place and their incompetence in staffing. There are never enough people staffed and the lines are ridiculously long for no reason. Simply, because management cannot put enough tellers in. Do not use this shit credit union.
So, after waiting forever to get a new debit card & the teller staff letting two people cut in front of me I complained.
Their response, «At Chase you would have to wait longer.» Umm ok l, my response, «Absolutely not, at Chase, Wells & B of A they have more than 2tellers.» Golden1’s response, «well why don’t you bank there!»
OK B I will, eff Golden Crap1!

Just called on a loan for financing a car and got the most crazy line of questions after the sixth one I answered correct I said enough is enough she said it was the security protocol I was done at this point ask for the manager and was put on hold for ten minutes needless to say I will never be using golden one again very discussed Brian h.

Customer service in this location is a joke! Why at ANY time of any day are there 2 tellers? But every time the back door swings open there are employees clearly sitting on their asses?! Please get up and do your job-​some of us have lives and matters to handle and that does NOT consist of standing in line for 30 mins because the «tellers»
Don’t want to do they job they are being paid to fulfill!

The golden one is great occasionally the lines are a bit long but that’s ok. The front Manager Marina is awesome and super helpful she does a great job and really goes above and beyond for the members of this credit union.

I have been a member for over 35 years and have always liked doing business with them… and don’t plan to change now. But something has happened recently that makes them seem more“big bank” attitude.
They are obviously having trouble with the new ATMs. This has caused much longer teller lines with overwhelmed tellers. When the ATM can’t read a deposit check you have no choice but to go inside. Why not an envelope backup, like before? And it feels like twice the prompts as before!
I have submitted two on-​line notes and received very generic responses. No apologies, no ATM notes, no extra tellers until it is resolved…
What a great disappointment.

Horrible! We have them for our car loan and that’s it! Can’t wait to have the car paid off or refinance so we can sever all ties with Golden 1!
We went in together (my partner and I) to open a joint account together. We started the process online and they refused to finish the online process, giving no logical explanation of why we had to go into the branch to finish the process. When we asked basic questions during this online process, they never emailed us back!
Getting back to when we went into the branch together we were ignored for about 10 minutes before even acknowledged along with other customers sitting in the lobby who know how much longer us. Finally we had to ask and establish among each other «who was here first» seeing how we were ignored and there was no sign in sheet or standard protocol for the waiting/​lobby area.
The whole thing was a waste of our time. I brought my valid car registration with our local Citrus Heights address on it as proof and they demanded to see my name on a lease or other utility bills. Give me a break! There is nothing more legally binding than a valid government document such as a DMV registration card! I even told the bank rep in the cubicle area that if he was going to make me go through adding my name to a lease or other utility bill and make us come back I would be going to Safe Credit Union and opening my account there that very date instead. The reps customer service skills were poor to say the least.
Safe Credit Union was HAPPY to HELP us take the DMV car registration card as proof without any disputes.
Your loss! Golden 1

I don’t understand all if the negative reviews about there customer service, ever since I’ve been with golden1 they’ve shown me nothing but kindness. Granite when it is busy they could have a few more people to help customers but as far as I’m concerned golden1’s customer service is wonderful, keep up the good work!

Golden1 reminds me of what Washington Mutual used to be before the mob (Chase) took it over. Friendly service and they don’t mess with my money with outrageous fees or charges.
Unfortunately my Husband can’t have Golden1 right now (long story) so I am stuck banking with the mob until I can come back to Golden1 in a few years.
I love how when I go into the branch to speak with a teller or banker they are never too busy and the longest wait has been a few minutes. This location also has a drive thru and an ATM by the front door which makes everything very convenient.
I must admit I have had some of those pesky overdraft fees at Golden1 but both times I was able to go into the branch and have a banker reverse the charges. Yay!
Banking with Golden1 is especially convenient in the Sacramento area because there are many branches and ATM’s to choose from. I never had a problem finding a location. They even have a mobile app and online deposit. Nice!
I would definitely recommend anyone give Golden1 a try. I haven’t run into a person yet who has anything bad to say which in banking, is pretty rare.

I have been a member of Golden One Credit Union since the late 1970’s. I rarely used them as a banking institution (my main banks were Bank of America) only for car loans and such. Over the last few years I have changed my banking to Golden One exclusively.
Since the economy has tanked so has my income. I live very close to the edge. I always pay attention to my account and review it daily. I never write checks, make automatic payments or use my ATM unless I know everything is will be OK. For some reason lately things have gone very wrong with my balances. When I make a deposit on Fridays, at the same location (if the ATM is working which is about 70% of time), Golden One doesn’t acknowledge my deposit if it by the mobile app and my account goes into overdraft. They charge $ 27.50 per check. This can mount up very quickly, Even if you have a pending deposit, the same amount each week for years from the same employer, they will bounce you check, give a courtesy pay and charge the $ 27.50.
Went you try and work with their customer service, they act like you are doing them a favor. When I was making a 6 figure income, no problems with customer service. With my reduced circumstances, everything has changed.
I would not recommend this institution at all. Stay away from them. They claim to be non profit but they have the highest fees, the slowest service, they absolute worst technology for access to your accounts, and finally have little to know interest in their customers. Use the larger banks. All my complaints are the more of the opposite with them. They at least care about your business and know how to run computer programs. S. N.

The people are nice, but the wait is always rediculous. I also belong to B of A and never have to wait long in line. Two employees helping a line of 13 people leads me to believe this branch is understaffed. This isn’t the first time this has happened either. This has happened the past 3 times I have been in. Make sure you have a lot of extra time on your hands when you head into this Golden One!

This location has horrible customer service. There are about 10 people in in and 9 employees with only 2 people helping. Glad I don’t bank at golden one.

I have always loved Golden 1. I’ve banked with them for several years and have had no problems until recently. I never, ever, EVER put money through the ATM, but I felt it necessary to do a month or so ago. I deposited $ 200 in cash through the ATM and went on my merry little way. Less than a week later, I got an adjustment for -$ 180, which made my account in the negative. I immediately called and was told that there was only $ 20 in the envelope. NOOOOOOO… incorrect and an investigation took place. About 9 days later, my account was credited and all fees that I incurred were put back into my account. Apparently, they found that they were VERY wrong and made good. No apology or back rub, BUT I got my money back so I was happy. I still love Golden 1, but I have learned my lesson: NEVER DEPOSIT CASH INTO AN ATM.

They have a drive thru atm. one of the nice features about this place than most other bank locations.

The staff seem very nice but every time I come here they are always very knit picky (anal) about cashing checks. I always come here and every time they have to find a reason not to be able to cash my check. Once in a while, my boss forgets to write out a minor detail on the check. If it’s not done right or in different ink then they can’t help me. For God’s sake, I work right next door.

After the banking fiascoes of just 2 – 3 years ago, why do people still insist on using a big national bank when a local credit union offers the same services and usually with a lower cost. The staff has been friendly, and the lines shorter than the Widely Founded bank located nearby. What attracted me to Golden One a few years ago was that they had ATMs on the Sac State campus. Apparently Golden One is the sixth largest credit union in the United States.
The only gotcha to watch out for is the limitations placed on the account for the first 30 days. Also, the operating hours will be changing as of July 1^st, 2011.