Gamestop

He best gamestop ever. The staff is amazing especially the manager who is always kind and helpful

The staff are knowledgeable and not afraid to tell the truth about a game which makes them very helpful. The staff have prevented me from buying some games that they said sucked and suggested less sucky games instead, and not by upselling me either. That alone is worth going in to this location. They don’t just want to sell you something they want you to be happy with your purchase.
I have also noticed that they are very good about checking IDs on kids buying games with ratings on them. On a few occasions I’ve seen them send a kid out to the car to get a parent, who they know is going to be mad at them for making them come in. Good job all around.

I love Gamestop and have always shopped at their stores for video games, but the two times I’ve been at this location, the employees have been absolutely disrespectful. The first time I came over I asked a question about an upcoming video game, and the employee scoffed at me for asking it, as if my lack of knowledge made me inferior to him. The second time, I stopped by to see if they had a copy of a video game that just came out that day, and they said they ran out of copies, saying they only carried pre-​order copies. I get its a Gamestop employee’s job to push pre-​order sales as much as possible because a franchise lives and breathes by how many they sell, but that’s not an excuse to belittle your customers for not doing going that direction and continuously remind them, like punishment, that they should’ve preordered instead. I had to pick up my copy at Best Buy, which had more than plenty, so Gamestop here could be pulling a «fabricated shortage» to push the pre-​order mentality into their customers.
I have worked in customer service for five years, so any place I go I always give employees the benefit of the doubt. There is an obvious superiority complex issue going on at this location. Avoid it at all costs. Go where the employees will respect you, like the one at Sunrise Mall or Lead Hill Boulevard.

The selection at this Gamestop is the best I’ve found locally. Convenient and a little bit tucked away, but with a lot of other good shops around it. My favorite clerk is the vegetarian with the dark hair. I think he may have a gauge in his ear as well? Very knowledgeable and friendly and always makes time for you.
My only bad experience was when I had a different clerk. I completely understand that the clerks are required to push preorders and upgraded power up subscriptions, but I had to tell the clerk four separate times during the transaction that I did not want to upgrade my subscription. Like I said, I know this is something they have to do, but I don’t enjoy feeling so pressured and being told and told again within a half-​minute period I should upgrade.