Firestone Complete Auto Care

Needed air in my tires. While there I decided to get a quote on new tires. Not really in my budget, so didn’t expect to say yes. I had a top price in my head. They quoted me $ 4 over that. I decided close enough and said yes.
I bought 2 tires (because I haven’t been rotating my tires as I should and the front wore down much faster). They went ahead and re-​balanced my 2 existing tires while I was getting the new ones.
Never tried to up sell me on anything that my aging car might need.
Would go here again.

This Firestone is less than a mile away from another store. This one sits behind the Sunrise Mall. Lots of parking and room to pull up.
This location is not nearly as busy as the other store nearby. I scheduled an appointment. Staff greeted when ready. He seemed personable.
Wait time to get in car wasn’t too long to get an alignment. The work was done in a decent amount of time. Nothing spectacular to note about my visit.

I took my car here a couple months back for my brakes. At the time, they thought my brakes just needed to be resurfaced but it turned out to be more than that. To make a long story short, due to the warranty and the wonderful customer service they provide, for the fact that I had to bring my car back in, they replaced my rotors for free and whatever else (pertaining to that) until the problem was solved.
I highly recommend this place. They’re polite and upfront and honest (not the type that’ll try to sell you stuff like the Firestone on sunrise and Greenback do). They’ll go the extra mile to provide excellent customer service!

I have been going to the Sunrise Mall location for over 5 years. The staff is excellent and I have never had a problem here. They don’t try to sell me «extra» services and they always check anything I have concerns about. Everyone is so polite and they do great work in a reasonable amount of time. Thank you for always taking good care of me and my cars!

Most reviews are from 2011, and much has changed since then. The new staff is beyond excellent. I’ve never been to a service shop that cares a lot about their customers. I use to take my car to knesiels but now I’ll be taking it to the Firestone behind the Sunrise Mall. I work for enterprise and we also take our cars to either the one on greenback or the one by the sunrise mall. The sunrise mall location has more techs available and better service, they know what they’re doing. The manager V Is professional, and a very knowledgable tech. Something that he did I’ve never seen a service shop do which is check on the customer after they fixed my car. I’m taking my car and telling all my friends to go to this location for all my auto repairs. To sum my review up, take your car here if you want good customer service, and quality repairs.

Either I came on a good day, they improved their service, or people just have sticks up their butts (based on some of the previous reviews).
I had a s!@tload of work done on my car today, and they kept me updated on everything (all day, literally… about 8 hours of work). Becuase of all the work, they «refilled» my oil (essentially they gave me a free oil change), and gave me a few other discounts too. The guys were nice, and relatively quick… considering that I had about 3 oil leaks and about 6 engine parts replaced.
So far, my experience with both this location and the one in Rancho Cordova have been nothing but positive, so not sure why the harsh reviews.

I went in last week to prepay for some tires and schedule to have them installed on the next Saturday. The Customer Service person I think his name was Raith was super friendly and knowledgeable. He said I didn’t need to prepay that he would put the two tires he had on hold and get the other two for me in the two days until my service. The sale actually ended the day before I went in so I was thinking they are going to try and screw me. Sure enough he gave me the sale price. Stand up guy and a great worker for Firestone.
My car sat for over 18 months while I was deployed and the tires had cracked badly. It took me a few months to get back to my civilian work, get my back pay and save up enough money to get 4 new tires. They were in bad shape by the time tire buying came around. I dropped off my car and my girlfriend took me to lunch. By the time we got back they were done installing my tires. They stood by their word and did a timely and proficient install. I would highly recommend them to my fiends and family.

Made an appointment online several days in advance. Not sure why because it ended up taking nearly 3 hrs to get a new set of tires installed. I don’t think they’re intentionally trying to rip off of frustrate customers, I just think the staff is not trained well and not really focussed on or skilled in customer satisfaction. Choose another option for auto care or tires.

I wish I could add no star. They told me they had my tires and I drove from Davis and they told me they don’t have any! An hour of my time and gas! Eventually they found them, I paid with my AMX the guy call them to make sure there aren’t any hold on my account and then he wrote down my license plate number just IN CASE, and he was being a dick because my signature on my ID wasn’t close enough to my signature on the paper (like who gives a F***) And the guy who was working that day TJ or something like that was being very rude and disrespectful

Wow, my experience was better than the other one-​star reviews, but needless to say, I hate being ignored for being female.
Walking in this morning, there were four guys behind the counter talking shop. The manager looked up, saw me walk in and then proceeded to continue talking to the couple who were buying tires. This went on for a few minutes. Finally I said, «Is this the line to get an oil change?!?» and John, an older mechanic said, «Yes, there is only one guy running the register, we’re waiting for orders.»
Okay, so I can get that. What I can’t get is the lack of acknowledgment when a customer comes in. You know what would work? A simple: Hi! I’ll be with you in just a minute!
I actually liked John telling me little things like my car was made in Japan because it said on the VIN, not to keep the A/​C running in recirc mode, that the car was in good shape, just needed a top off of brake fluid, etc. He also replaced a rear brake light bulb that burned out for $ 15.
I waited for everything to be done, it took about an hour. Meanwhile while I was paying (oil change came to $ 20 w/​tax & coupon), a guy strolled in. The manager quickly looked up and said, «I’ll be right with you, sir.» I felt like saying, «Oh, so what am I, chopped liver?!» but I didn’t. Coulda, shoulda, woulda.

I do not want to believe that they are engaged in blatently trying to rip off people, and I will recommend them for oil changes, but I would get a second opinion for anything else: My SUV began acting odd, as if the parking brake was not releasing fully. The problem was epecially noticable during turns. Since they did the brakes for me last September, I took it to them this time. They came back and said that my calipers were worn out. Since they would need to be replaced, I would also have to get new rotor, as the ones I have could not be turned, again. $ 484.97 for the calipers + $ 285.98 for the rotors for a total of $ 770.95. I told them that I would think about it. My wife convinced me to take it someplace else, so I went to the Les Schwab across Greenback. The employee there met me in the parking lot. I explained the problem I was having. After doing some paperwork, he went out to the vehicle. He came back in and asked me if I was aware that it was in 4 wheel drive. He put it back in 2 wheel drive and I drove it around the block with not problems. Just to be safe, I had him check out the brakes: He found no problems. (There was also no charge!)

I brought my car in for an oil change, they said that the oil pan was striped by who ever did my oil change before them. I don’t know how many times I’ve seen them come into the waiting area and sit down next to someone who just wanted an oil change, and then tell them they found something wrong. I wonder if it wasn’t Firestone that striped my oil pan, and then blamed it on Goodyear. The last time I went here my family and I had to wait almost 7 hours for a break job. Then at the last minuet they say, well we wernt able to machine the routers after all so you need to buy new ones, but luckily we ordered them just in case. I lost it and threatened to call the main office and report what had happened so they threw in one router for free and also knocked the overall price down. I will not go back but I don’t know where else to go. If someone opened up a shop and did honest work at a reasonable price they would would be rich!

I’ve been taking my car here for about a year. I trusted them — up until the other day. I went in for an oil change and a comprehensive inspection. Upon completion, I was told that I needed new front and rear brakes, new rotors, and new drum — at a cost of just over $ 1000. I was very suspicious of the sudden severity of the situation, since just 3000 miles before, they told me the brakes were in good shape. So, I took my car for a brake inspection at another shop. I was told my brakes were fine… no need for any work at all! Needless to say, I will no longer be using Firestone! What a scam!

Made an appointment, was told it would take 2 hours for the balance, rotate and alignment to be completed so I waited in the waiting room. I was surprised as I watched my car set for an 1 hour and 20 minutes before it was even taken into the shop. The whole ordeal was almost 3 hours and not once did anyone bother to offer an explanation for the delay. To add insult to injury, a number of people, without appointments brought their cars in for service and their cars where done before mine. I can’t help but wonder if the fact that I was having warranty work done is why no one seemed concerned about taking care of my car in a timely fashion. The icing on the cake is reading through my paperwork I discovered that apparently they do a «courtesy check» while they have your car but no one went over the findings with me. For the record, YES I would have liked to have been told that my car was a qt low on oil. 100% Customer service fail