Pep Boys

Getting ready to head to Niagara Falls when on Fri my truck started making really bad noises on the driver side front wheel area, Called Pep Boys and talked to a mechanic named Jamie who treated me great the last time in. He suggested I bring my truck in on Sat and he would look at it. Found out it was the hub bearing he told me when it would be done and gave me a fair price for the repair. Told me the other side had a little play in it but it would be fine for now. I thank Jamie and Pep Boys for the way they treated me. And Jamie A. who saved my vacation! You have a customer for life!!!

Took my car there for an oil change and get this: Regan my rear view mirror. The mirror lasted a day. I took the car back to get the mirror reset and the manager said it was my fault and would not stand by the warranty. Never again. I see that all the «5 star» reviews are made by people with initials.

My truck was making a noise that came and went so I wasn’t sure if it was the brakes, suspension, u-​joints or something worse. To top it off, I just became a first time father and my wallet is practically empty. When I dropped my truck off, I honestly did not expect the kind of service I received. First, Wilson (customer service) called me to come in and look at what was causing the problem. The mechanic (Cliff) showed me the failed parts (brakes) and gave me several options that fit my budget. Second, they went out of their way to discount parts and labor plus threw in a free tire rotation, plus they have a military discount. Last but not least when I picked up my truck the noise was gone and my budget was in tact. Thank you Pep Boys. You have my future business and recommendation to anyone who may need your services.

Slowest service ever. Why does it take 3 guys over an hour to do an oil change? Especially considering I have an appointment and am waiting not picking up later. Takes less then half the amount of time at jiffy lube. Never coming back here.
Received a call from pep boys apologizing for the long service time. Much appreciated.

It is now 11 am which is 2 hours after my 9am appointment and my car is still in the parking lot. The service guy told me that as soon as they finished an alignment I would be next. 2hrs and 20min and my car is now in the service bay.

I took my car in for some brake work after having it at the dealer and being told that i needed almost $ 2000 worth of brake work and all kinds of flushed and other crap. I was hesitant to take it here after reading the other Unilocal reviews, but being as how they are all old reviews i took my chances since this particular pep boys is around the corner from my job. Boy am i glad i didnt listen to the old reviews. I left my car first thing in the morning for the day because i was going to be at work all day. One of the service guys called me around mid day to tell me what my car NEEDED and what was RECOMMENDED. Not having a lot of money to spend i just got the needed work done which wasnt even ¼ of what the Nissan dealer quoted me. I picked up my car after work and was greeted by the service manager (i wish i remembered his name). Long story short, i showed him the Unilocal reviews and those reviews are from when a different manager and staff was there. Everyone was very nice and i was even offered a ride to and from work if i decided to get the recommended work done which i may depending on my work bonus. Great job to all the staff at the pep boys in Cinnaminson.

My car needed two new tires, an oil change and a light bulb replaced. I left the car and came back to pick it up later in the day; when I started it I noticed it was sluggish but it did turn over. The clock was reset back to 12:00 so it appeared the battery was disconnected. Anyway, the car did start and I reset my clock and drove home. Next day the car would not turn over. I called and spoke to Doug who got defensive and told me there was nothing they did that would cause the battery to discharge and certainly would not have disconnected the battery to replace a light bulb. He told me my battery was probably dying anyway and it was a coincidence that it failed or started to fail in their parking lot. I should bring it back in and they could sell me a new battery.
I called a friend who had at one time worked for Pep Boys. He told me to check the battery cables as sometimes the mechanics do take off the battery off line (cables were tight); he also told me it was likely the car was left in the start position while they worked on the car, and they drained the battery. He suggested I recharge the battery (I have a battery charger.) overnight to see if that does the trick. My friend was right; the battery is fine and needed a charging. the car was obviously left on with the engine off and the battery did discharge. The extremely poor customer service I got and lack of willingness to be accountable will keep me from ever going back. I suggest you find an alternative to Pep Boys…

My daughter called on a cold winter day to tell me her car was «smoking» so rather than monkey around with it below freezing temperatures, I had her drop it off here. They called to tell me it had a leaky hose, which made sense so I told them to do it. After charging an outrageous price to replace an upper radiator hose and 2 clamps which could not have taken more than 10 minutes, the car was returned… still smoking! After looking at it a few minutes it was clear to me that the smoke was oil, not coolant and the valve cover gasket was leaking. Later the mechanic even admitted he knew it was still smoking and he gave it back anyway! To their credit, they agreed to replace the gasket for only the cost of the gasket, but I doubt there was a problem with the cooling system. If that’s where it ended I may be able to write it off to a poorly trained mechanic with a bad attitude, but when we got the car home and noticed a large dent in the rear door, my daughter and I were not so willing to let it go. After bringing it to their attention, they claimed they looked at the video surveillance of the parking lot and saw nothing so they denied it was their fault. Since the car was there over night and all day, I doubt very much they watched that much video. The thought of the bad attitude genius mechanic driving it for a test drive also brings up anther possible source of the damage. So, enough is enough. I won’t be trusting Pep Boys for so much as wiper blades anymore. They have not earned my business.

It was here in this very store that I figured out how to determine which oil I needed for my car, here that I came back after forgetting to purchase a filter.
But when I blew out 3 tires (don’t ask) and ended up with bent rear wheels, one of the mechanics should have said,” Lady, they both need replacing.” I don’t appreciate cutting corners to keep it cheap. Sure, I don’t have a ton of cash, but I want a safe car. I also love my car, and Lucy deserves wheels in good condition.
Instead, it was hard to get information from anyone at Pep Boys as I called to check Lucy’s status throughout the day. On my lunch break, I was told the rear driver’s side wheel was cracked from the inside, that it’d be sealed. When I picked her up that evening, I asked how long she’d make it before I needed to replace the wheel and said I planned to drive to Maryland in 2 days. Guy at the register says, she’s safe, she’s all fixed. You’re fine.
My ass, she was fixed. Somehow, I made it to Maryland where my knowledgable hobby car-​builder friend lives. Overnight, both rear tires lost ²⁄₃ their air pressure. My friend told me that if I’d hit any major holes on my way down, the crack would’ve grown despite the seal – which I kind of figured, but this professional at Pep Boys said I was all right. And because they had used the wrong tool to tighten the nuts on wheels I would never have been able to get things fixed if I’d ended up stranded on teh side of the road. It took all my 200-​some-​odd pound friend’s energy and nifty tool leverage to losen them.
Awesome. Glad I made it to Maryland. Pep Boys on 130 won’t see my car in their garage ever again, I can garuantee that.