Best Friends Pet Care

Extremely pleased. My 2 cats were very well taken care of. My grandchildren was very excited that they received a report. Card letting everyone know how happy they were at Best of Friends

Nice people and attentive staff. Highly recommend.

Fast appointments and they do a great job!

I take my dog to Best Friends about twice a week for daycare. He gets to run around and play for four hours. When he comes home, he is tired out and relaxed. I also had him spend time there overnight while we were out of town. All times were great experiences. They even send a picture of him while there.
Along with all this, even more impressive is the staff. They welcome me and Parker with a smile and eager to help us. I get the feeling that they truly love him and he them. I am thrilled I was referred to Best Friends. Rather than keep my dog home alone all day while we are at work and school, he gets to go out and socialize and play at a very affordable price.

The first time I used Best Friends was when I was in a crunch and my original pet babysitting plans fell through. I called for a Saturday night stay, on the Friday before– they were able to take Macy in without a problem. Even better– my first night was free!
I signed my dog up for the Play & Stay– which consisted of 4 hours of play time and a 2 room suite. I dropped Macy off on Saturday morning so she could take full advantage of the 4 hour play time. Check in was easy and quick, the staff was very friendly and handled my dog great. I was nervous about only 4 hours, but it must have been enough for Macy as she slept the whole next day.
Check out for dogs is noon the next day, otherwise you can get charged another day– that is unless you get them groomed there, then they can stay. So I added on the bath for $ 33. The bath was worth it– my dog has never smelled so clean or felt so soft.
Best Friends also offered an insurance for $ 7 and I opted out. This might be a good option if your dog plays rough or has bad luck.
At the end of your dogs stay you get a report card which lets you know how they did at camp– I loved this.
Overall I think Best Friends is great– but they can improve in some areas. I wish that they offered me a tour so I could see the suites and play area, I also which they gave me a schedule for the dogs.

The people at best friends do a great job of taking care of our pets. They are always friendly they send you pictures of your animal during its stay. They are very attentive can answer all your questions. we’ll feed your pet whatever you want and deliver medicine. Only downside there is no frequent visitor program or discounts.

Best Friends is the closest thing I’ve found to the doggy daycare culture and care I had in California. My dogs are engaged and happy when they return. The place smells good. The staff is attentive, flexible and professional at all times. A real joy to interact with… Gideon and Lily LOVE Best Friends, so I do too. I highly recommend them.

We used BF to board overnight our traveling dog Boo-​boo. I was very satisfied with all our interactions, starting with my initial phone inquiry with Lynn. I then called in to «make my reservation» and that went fairly well too. Check in at BF went well — found only 1 typo that was quickly corrected. When we picked Boo up, he was happy to see us and so sweet smelling (as in clean). We got the grooming package which included a bath and nails trimmed. I loved the «report card» on how Boo did on he did during his stay (No problems).

We have been bringing our family dogs to Best Friends in Cinnaminson for boarding and grooming since 2002. Over the course of these 10+ years, we have probably boarded our dogs a total of 75 to 100 times in that period. We have always been very happy with the care our pets have been given here.
We also like BF because of the people who work there. Over these years, we have seen many changes to the staff. But one thing always sticks with us: the staff here care about us and our pets. I personally feel relieved to know our dog and my dad’s dog are in great hands when I drop them off at Best Friends. I trust them.
Lynn and Dave, the manager and assistant manager, are advocates for our dogs when they board there. They are both very personable and are pet owners themselves so they get it — they understand the feeling of assurance and trust a pet owner wants and needs to have when they leave the family dog at BF. They take the time to explain services and fees and really make me feel like I’ve made the right choice by using BF.
In the grooming room is Kim, and she’s been there for as long as I can remember — maybe since before we started bringing our dogs to Best Friends. I think Kim is a dog whisperer, because she can get our dogs nails trimmed or grinded when I can’t even get near them without being on the receiving end of a snarl. Kim is super nice, and will come out and make help us decide on other grooming services we ask about.
Best Friends is pretty close to our house, but I have to say that in my experience with the business, if they were to move a half hour to 40 minutes away, I’d still drive there instead of finding some place closer. It would be worth the drive to know our pets are in trusthworthy hands.

My family has been taking our pets to Best Friends for years now! I have to say, ever since the new managers have taken over, I have noticed a positive difference in the service provided.
I have personally toured the facilty (encouraged by the woman I talked to on the phone) and noticed the cleanliness and well-​maintained areas. They board all different sizes of dogs and the «Kitty City» (isn’t that adorable??) is well put together.
It’s nice to know that they will be provided and well cared for while my family is on vacation!
A+

Love Best Friends! I’ve been taking my dog here for day camp and boarding for about a year and have had a great experience every time. The staff is friendly and accommodating and I know my pet is in good hands. I will not take her anywhere else after going here. When my dog sees me put her food into her «going away» bag she knows that she’s going to Best Friends and gets SO excited; she literally sprints to the car and cannot wait to get inside once we pull up. You don’t need more proof than that as a pet owner!

We have recently had many occasion to use Best Friends in Cinnaminson. Each time both dogs (American Staffordshire Terrier and Lhaso Apso) were met by cheerful staff that have no fear at all in working with dogs. I especially like the photos sent to me that provide indication they are doing well. The report card upon pickup is helpful as well and very much appreciated. My dogs share a suite (cost savings) and only once had a group play with other dogs (again cost). The ability for a live-​cam video is a great idea, however, it would be good to see the tapes a day later as I am often not available to be watching them.
It is very easy to book a reservation on-​line. It can be cost prohibitive with add-​on services costing more than the trip I might be taking so I limit these (keeping in mind I have two dogs).
Upon picking up the dogs they often lock the front door as my one has the strength to attempt opening it himself (which he has not)! They always have their chain collars on with leashes provided and ready to leave. Again, the staff is on hand until I actually walk out the door.
It would be a good idea to increase Sunday pick-​up hours and some way to discount frequent visits or working around pick-​up and drop-​off times. In addition, drop-​off times during the week are tight for those working outside the area and can seem difficult to meet.
The one hindrance would be the signage that is not located BEFORE the actual building in addition to some kind of fence or raised border between the highway and parking spaces.
We have been very satisfied with the services offered and would definitely recommend.

Overall I’m satisfied with Best Friends. We’ve used them to board our dog at least a dozen times over the past 2 years. The facilities are clean and well maintained, the staff is friendly and accommodating, their prices are reasonable for the greater Phila area, they email you photos of your pet while you’re gone, and they give you a «report card» that details how well your pet ate, behaved, eliminated, etc. while he or she was there.
On the downside, they need to expand their hours on Sundays. They’re only open for three hours on Sunday afternoon, which can be inconvenient when planning your return trip home. I imagine it boosts the number of pets staying that extra Sunday night. I also recommend making reservations online, so you can choose a la carte what services you want for your pet. Last time I called in a reservation, the guy who I spoke to automatically signed my dog up for their Play and Stay service (a package deal) without telling me. Generally I would not utilize this service, since my dog is older and uninterested in group playtimes, etc. I would have disputed the charge, but my husband picked up the dog and paid the bill without asking any questions. So I only make reservations online now, so I can pick and choose what services my dog needs.

I have to go out of town for work sometimes, and I always struggle with what to do with my dog, Sassy. She is afraid of people and other dogs, so having her stay with friends or a pet sitter did not work. When she gets stressed out she bites. Not hard, but hard enough so that I’ve pretty much exhausted all of my pet care options.
A friend recommended Best Friends in Cinnaminson, which is a short drive from the city. When I called, I told them about her fear-​biting issues and they didn’t seem to think it was a big deal. They said she would be in «a two-​room suite with nice bedding» and access to the outside via a doggie door. I didn’t think she’d care about the bedding, but i liked that she could go outside when she needed to. (I didn’t ask to see where she would be staying, but I’m sure they’d be okay with giving a tour.)
The base rate is $ 25 a night, and the first night is waived for new customers. Something I didn’t really like is you have to pay for extras, like cuddles and walks and playtime. I didn’t get any of those — I wanted to keep the amount of interaction low because of the biting thing. But what about a really playful dog who doesn’t get to play because the owner didn’t pay an extra $ 6? The nickel and diming is off-​putting.
I was really worried about her and I missed her so much. I called the morning after I dropped her off and talked to the guy who checked her in. He was so nice and reassured me that she was doing fine. They even e-​mailed me photos of her.
When I picked her up, I was given a report card with comments and she did so well! The guy at the desk told me he had some downtime and brought her out to hang with him in the lobby area, which I thought was really nice (especially since I hadn’t paid for any extra attention.)
Overall, I like this place and I would definitely recommend it.