Wendy’s Bridal Cincinnati

Let me start by saying, I don’t normally write reviews for anything. But this is a place I feel very strongly needs a public service announcement.
I’m giving Wendy’s the one star only because I found and purchased my wedding dress from here a few months ago. They have a great selection of dresses, but that’s about the only kind words I can say.
My first experience at Wendy’s was to try on wedding dresses. The lady I was working with (I won’t name any names) was rushing me through my selections, told me not to even try some on that I had picked, and only when we pulled our credit card out to pay was she full of compliments. She was very snooty about our budget of $ 1000 or less, and acted like she had something better to be doing the entire time we were working with her.
My dress came about 3 months after purchase, and when I went to the store to try it on before taking it home, the lady buttoning me up said, «oh there’s a button missing, I don’t even know how that made it through inspection». If I pay 1000 for a dress, I expect it to be in pristine condition. Although they put the button back on for free, it’s something someone shouldn’t have to deal with after spending that kind of money.
I just recently went back to Wendy’s in search of a veil. I found one I really liked at the shop across the street, but I wanted to try to remain a loyal customer of Wendy’s and see if they had something like it there. Walking in I told the lady what I had found and asked if there was anything like it there, and she said «well if you like the one across the street you should probably just buy it». REALLY?! She didn’t even try to help or make a sale on me!
Overall, the ladies could seriously use some customer service training. Like I said, they have a nice selection of dresses. Just don’t expect much help or enthusiasm from anyone for your special day. Good luck future brides

I bought my dress at Wendy’s! Amanda was a great help in trying on different styles and she picked out similar dresses for me to try on as well. I had a great experience at Wendy’s and would recommend it for anyone looking for a dress who isn’t exactly sure what they’re looking for.

Wendy’s provided amazing service and was so helpful. Beautiful dresses that were in my price range. Definitely recommend!

I bought my dress at Wendy’s Bridal today, after having some other not so great experiences at the other places in this bridal district, and I have to say what we experienced at Wendy’s today truly went above and beyond.
Michelle worked with us, and was pleasant and wonderful the entire time. I’m a slightly unconventional bride and she totally went with it, we could not have asked for a better experience.
I would recommend anyone this boutique. It’s cozy, personable, and all the ladies working there are cheerful and genuinely interested in the people walking through the door, no matter what the taste or budget of the bride. That’s the vibe I got today, and I cannot convey, as a bride who didn’t want to spend an insane amount of money, how much I appreciated this. I didn’t want to be fussed over, and I wanted something simple and classy, and with the help of our consultant I was able to find the perfect (navy blue) dress for my wedding!

Wendy’s Bridal barely deserves even one star.
I ordered my wedding gown at Wendy’s 6 months ago and went to try it on this past week. I called earlier in the week and was told I didn’t need an appointment, but upon arriving my mom and I waited at least 20 minutes for someone to even acknowledge us. When they finally got my dress out to try on, no one helped me afterwards or even said one word to me. We told the seamstress we would come back in an hour when she had time — When we got back, we then waited 45 minutes to be helped.
First of all, I am so completely disappointed in how everything went. I am not picky, fancy, or even a little needy but everything was totally wrong. My dress was GIANT, and I mean GIANT. They ordered me the size bigger because I was in-​between sizes and told me it would be easy to take in. Well — not the case.
The «seamstress» in the alterations department acted like it would be too difficult to take in the bodice part and THEN mentioned she only does hems. After my mom and I were adamant about starting alterations now, she skeptically gave us prices and said she would pin me although she didn’t deal with that part of the dress. Obviously, how would I ever trust someone like this — we took the dress and left.
I had to find a tailor in Toledo to work on it. When I took it there she was appalled at how big the dress was and that Wendy’s didn’t do anything about it — not even apologize. Now my alterations to «fix» the dress are the same as what I paid for the original dress. All I could do was cry at the fact that the dress was a catastrophe for no reason.
Secondly, when trying on my dress for the first time — I 100% asked for the sash to be bought as well — no sash when I showed up to Wendy’s to pick up the dress and i STILL have not received a call about it. (they were leaving a message for barbara, my sales-​person). I cannot believe I haven’t received a call yet nor even an apology or an option to help.
I am just so disappointed in how this worked out.

Great experience! Michelle and Barbara were so nice to work with. Such a great experience. Highly recommend!

Update: Wendy’s Bridal gave my email address to a whole bunch of wedding junk mail distributors. Now I’m getting emails from companies I’ve never even heard of and have to click unsubscribe at least 2ce a day. Super annoying.
This was the first dress shop I went to. I really wasn’t impressed by their customer service. The lady seemed really frustrated with me because I didn’t know what kind of dress I wanted. When I found one that I thought looked «okay», I felt pressured to buy it right then and there. I just really did not have a good experience here. Finding your wedding dress should be a special occasion, not one where you feel like an inconvenience.

My name is Kim Dunning I would like to take the time to sayThank you to Jill & Sam they made me feel so welcomed I loved how Jill was so attentive to me she made my visit so beautiful I said yes to the dress and Dam with her beautiful speech she made me cry these ladies deserve fivev***** in my book everyone in the store was nice but Jill & Sam were excellent.

We went to Wendy’s as our first stop in Cincinnati today. Upon walking in we were not greeted but did have an appointment so we waited. After being told we could be seen early, my sister spoke with Barbara about her wants in a dress. She was wanting a lace long sleeve dress which we knew would be hard to find. Barbara listened and then told my sister that the look she was going for often makes brides feel like a «football player» and that she would most likely not find this kind of dress. After being extremely unhelpful, Barbara recommended we go to European bridal which happens to be next door. That’s the only reason this shop gets the star it does. Because Katie at European bridal was so helpful, and we purchased my sisters dress there 45 minutes later.
I would definitely not recommend stopping here, but you might want to stop in European bridal. You’ll be pleasantly surprised.

I’ve been in Wendy’s many, many times with my friends as they are picking out their bridal gowns. I’ve always had a good experience as a guest with them. My last experience this was fantastic because the bride had Amanda as a consultant. She went on and on about great she was as they picked out dresses and were in the dressing room. She was down to earth and not pushy. We ended up coming back to Wendy’s later in the day to get our bridesmaid dresses too. The bride found something she liked and all seemed to be well. Then, we got the dresses. They won’t ship so I had to pick up all the dresses and get them to the bridesmaids who lived all across the US. The sad part was that as everyone was trying on the dresses, myself included, we realized that the ruching was falling out. This was the manufacturers fault and Wendy’s called them. They gave us the option of returning all the dresses and ordering all new ones (which would make the timing extremely close) or Wendy’s alterations would fix them. Unfortunately, we didn’t want to risk the timing of new dresses and I was the only one in town. Everyone else had to pay to have theirs fixed in their respective cities. After a little research we found this has happened with the brand before so I don’t understand why Wendy’s would even carry it. Don’t carry a product that doesn’t hold up. The other problem was that the dresses were fairly short for a gown. My friend and I are 5’8″ and 5’9″ and they were too short for us. Again, we didn’t have time to order a new size so we just had to wear flats and let our feet slow. I get that normally dresses are too long so it’s not an issue but when we looked up the sizing chart for that designer it clearly said that extra long had to be ordered for women over 5’7″. I don’t understand how Wendy’s didn’t ask our heights with that on the sizing chart.
Meanwhile, I got engaged and was so excited to go dress shopping at Wendy’s as the bridal gowns seem to be great. I called and asked for Amanda because my friend liked her so much. I was told they could not guarantee I would have her but that she was working that day and they would write it down to give me preference. Well, I went in, waiting for about 15 minutes only for them to say that Amanda was not there that day. I had someone else (an older lady – I don’t remember her name unfortunately) who ended up being very pushy. I was looking for someone to pick dresses that might work for my body type and she only picked what I said I thought would look good, even after I asked her opinion. Every dress I tried on she said how great I looked and should get it, blah, blah, blah. When I said I was going to think about, she told me the sale ended the next day so I need to order quickly to get that price or I’d be paying a lot more. I just felt really rushed and ended up being disappointed in my own Wendy’s experience. It seems to really matter which sales associate you get!

Never order your bridesmaids dresses from here! Do your bridesmaids that live out of town a favor and order from David’s Bridal. Dresses at Wendy’s are overpriced and customer service is horrible.

I went here for bridesmaids dresses. They have a huge selection at decent prices. We were greeted, pointed in the right direction, and had a blast! The sales woman was not pushy, let us do our own thing, but was there and super helpful when we were making the final decisions. I hate it when sales people follow around giving unwanted advice especially when they haven’t asked what I’m looking for (ahem: David’s Bridal).
Two of my girls are in Colorado and had to call in their measurements. The dresses came in on time and fit my bridesmaids perfectly!
Deducted one star for the poor lighting in the bridesmaids dress area.

Came here this past weekend with a friend. The saleswoman (Amanda) was very nice and did not pressure her at all. She picked out great dressses in her price range. Bride even purchased her dress that day! They price matched another local bridal shop, so that was a bonus!

I have mixed feelings about my experience at Wendy’s. When my mom and I walked in, we weren’t even greeted. We went on a Friday and they weren’t busy. There were two associates within view and we had to seek them out for help.
I was helped by Sally, who was nice to work with. I found two dresses I really liked and made an appointment to come back the next day with all my girls for their opinion. Sally was very helpful and clearly had her favorite of which dress I looked best in (which was my favorite as well). She wasn’t too pushy and was very complimentary of me.
Although my experience was okay, it kind of threw us off when we weren’t greeted well and we had to continue to seek out people for advice instead of someone offering their assistance. They do have a wide selection, although not many of the sheath or column gowns I was looking for. Overall, I would say «good, not great»

My best friend and I went dress shopping for the first time ever together at Wendy’s the other weekend. She made an appointment, we met her consultant (Ann), and got started right away.
Krystal started pulling dresses that she liked left and right, which was so much fun. Ann got the info from her on what she was looking for and pulled a couple of dresses herself. (One she picked even ended up being THE ONE!)
Since it was my first time ever shopping for wedding dresses, I wasn’t totally sure what to do and I could have used a little more direction on where to sit or what to do while Krystal was trying on dresses. Honestly though, it’s really not that hard for anyone to figure out ;)
What we loved about Wendy’s was that Ann wasn’t trying to wine and dine us. She was very no frills, just went through and listened to our feedback and took it all in. She made a few of her own suggestions, but didn’t try to make the hard sell — she just let us look, evaluate, and talk about the dresses. Every once in awhile she’d suggest a belt here or a headpiece there, but that was more so to compliment the dress look than add to the purchase.
At the end of the appointment, we had 2 that we liked, with one clearly in the lead. We went across the street for the next apt, hated the experience over there, didn’t like the dresses, and went back to Wendy’s 30 minutes before it closed for the night.
Ann let Krystal put the dress back on and think it over. She talked to her about how her actual dress would fit her once it was final, the different bustling options she had, and gave a few other suggestions. She has been in the business for «many years» and you can absolutely tell that she knew what she was doing!
Got back the next day to make the final purchase of Krystal’s dress and look at bridesmaids options. Krystal had a dress in mind that I’d tried on the day before, but Ann once again expertly suggested a few different options. Again, Krystal and I loved one of the dresses that Ann pulled and decided on that one right then and there. It was so easy!
I’m anxious to see how the bridesmaids dresses and actual wedding dress ordering goes, but our experience so far has been awesome. I love Wendy’s and wish it was closer to Chicago! (And if you go here, Ann is an awesome consultant!!)

I am only giving this establishment 1 star because of the excellent service my sister recieved only 6 months prior to my experience. And I did have a lovely time shopping with Amanda — she was great.
I did not lose or gain one single pound during the process of wedding dress shopping but my body did change a little (less than a size). I kept pressing the alterations team to take the dress in but was told «It looked great. «and «the straps will hold it up» and no matter how hard I pressed I was rebuffed. I should’ve just said «DO IT.» Well the whole day of my wedding I was yanking it up around the bodice and the straps were doing sooo much work that they were digging into me leaving marks. My mother always told me that if I needed to yank on a garment — it didn’t fit.
If that weren’t enough when I was going to get in my dress the day of my wedding my bridesmaids found pins where the alterations were unfinished. The wedding planner tried and tried to tac it up but it was no use.
During the first dance and the father daughter dance tulle is coming out of the bottom of my dress (my favorite part of the damn dress) RUINING all of the very expensive pictures.
While Wendy’s did refund my alterations money, I had to fight a little for it. Additionally, I feel like they should have done more as on the most important day of my life and the one time wearing the dress I will never be able to repilcate those ruined photos. It looks terrible and downright embarrassing.

Great customer service ans awesome dresses. I didn’t have an appointment and stated clearly that I was just looking, but they found the time to help me. The sales lady was phenomenal, she listened to what I wanted, was patient even though we didn’t have an appointment and let me try whatever I wanted on (all in all I tried on 5 dresses here). She was also a great dress pinner (some of you ladies looking for a wedding dress know what I mean). They have great wedding dress styles. It turns out I actually purchased a dress the same day, so it goes to show you, you just never know!

I have nothing bad to say about this store after leaving the competitor store right across the street. The consultant helped me found my dream dress, though, it was out of my budget. Since it’s an Enzoani gown, she told me that her «upper» manager and her couldn’t give me any discounts. I was torn, and told her that I needed some time to think about it.
Then my mother and aunt took me to another bridal store in Covington, KY just to try on a few more wedding dresses and I got the same exact dress for $ 800 cheaper! I called Wendy’s back and asked to talk to the consultant that was helping me earlier. She came on the line and I told her that I got the same exact dress at another store with a lower price, she told me that she will call me back after she talks to her «manager» to see if she could match the price for me. After a few minutes she called back and told me that she can match the price for me if I would to come in and show her the receipt from the bridal boutique in Covington. Why would I come in again if I already gotten the dress for a cheaper price in the other place??? She should have just given me the discount in the first place and not be so greedy and lied to me about not being able to give a discount on my gown.
SO, FUTURE BRIDES, ALWAYS COMPARE PRICES BEFORE YOU PURCHASE YOUR GOWN.
Natalie

This was the first place I sopped for wedding dresses. I wasn’t sure what to expect or even what type of dress/​style I wanted. They do not accept appointments on Saturdays so get there early — I arrived at 1015 and by the time I left around 1140, the store was full of brides and moms.
I’m so glad I started at Wendy’s — I had such a great experience here! My consultant was extremely helpful and very personable. I tried on 6 dresses. Unfortunately, I fell in love with a dress outside of my budget.
This dress shop was very clean and well organized. I just wish my family and my consultant had paid more attention to price so I would have only looked at dresses within my budget.
My consultant wrote down the dress I loved (too expensive) and gave me a very comprehensive planning book.
I felt very comfortable during my time at Wendy’s Cincinnati Bride — I recommend this dress shop to any bride looking for a dress! Just know your budget :)

My best friend directed all of her bridesmaids to call into Wendy’s with our measurements (we’re in STL, CHI, and DEN). Wow did they get it wrong.
I am 5’7″ 130 lbs (size 4 at NY&Co, Express, etc) and because I am a 34DD they said I needed the size TWELVE! I expected the sizes to run small but not that small. I trusted them, because they’re the dress people, right?
Anyhow, the dress came in and it is absolutely TOO BIG EVERYWHERE, including the chest area. They even made a little note on the receipt stating that they told me the size 12 might be TOO SMALL! Uh, no.
it might be time for some retraining; they need to ask more questions about the woman’s SHAPE and sizes she wears are popular stores to try to get the best fit possible.
Ladies, if your bridesmaids are spread all over the country, do them a favor and let them go to their nearest David’s Bridal to try on a dress.