US Post Office – Sycamore

This is my neighborhood post office that I typically use, even during off hours. During those times, I use the self-​service machine to send packages. Very convenient and no line: o) The lobby is always stocked with an ample variety of priority/​express envelopes and boxes. When they are open for business, the people who work there are always friendly and extremely helpful. I love it when I get to the window and am missing something, but they let me come directly back to the window when I have filled out the proper paperwork. Their friendliness keeps me coming back!

Excellent staff. They always greet you with a smile and give you their full attention. I have never had a letter or parcel go missing in the 15 years I have been going there.

I don’t remember the last time I was happy with USPS, but my experience at the Sycamore branch was amazing. First of all, there is a LOT of parking. I guess that means it’s a high volume post office, but I find that to show a lot of foresight. Second, the hours! They’re open until 630pm which is great because it means you can miss out on the 5pm rush and you don’t have to leave work early in order to actually use the post office. FedEx and UPS are ALL open past 630pm, and I’m glad that this branch is catering to the fact that some people can’t leave work before 5pm! Third of all, the service. I thought all USPS workers were disgruntled and hated their jobs! Not here! All three employees at the «windows» were courteous, cheerful, and helpful.
I wish this was my neighborhood post office, but I’ll keep this branch in mind when I’m in need of a post office that is open late!

I stopped in here to mail a package before Christmas and to get some stamps. What made this stop wonderful was the fact is that there was a kiosk set up out front to assist in mailing packages and getting stamps… so if you were paying with a credit card, you could skip the line and take care of your business very quickly. It was actually quicker than using the self serve automated kiosk that is there, I was in an out before those people in line!
The service was very fast and friendly.

I usually go here because it is closer to my job and I can go on lunch. I was kind of worried when I saw the line that it would take longer than an hour but surprisingly the employees were courteous and very fast in getting the line down. They were very helpful and great customer service. Side note that I ignored was the cop that tried to cut in front of me. lol But other than that it was a pleasant experience. It looks like any other post office only it is a bit smaller, only room for the line.

I have been using this post office for the last five years and have always had a good experience… until… I mailed out over 200 wedding invitations during the course of one week, at the same post office in Blue Ash, OH (4914 Cooper Road, Cincinnati), of which over 40 invitations — that we know of — (sent to domestic locations, mainly in Texas) were lost in the mail and never received by the recipients. Over 40 families never knew they were invited to my wedding, and as I found out about some of them not receiving their envelopes in the mail, I would personally invite them but it was obvious that they felt like it was an excuse, as a «last minute» invitation. It was horrible, very upsetting! I should have used a private company with tracking information.

Went there around 3:30, big mistake. Line was long and slow, but they did have a self service station which was key.
People are friendly though, I can’t blame any of the employees or the station, just the nature of a government establishment

Everytime I go to this post office, I have a pleasant experience. There is one post office worker who is consistently friendly and helpful. He sent me home with a bunch of labels and priority boxes, so I could my mailings ready before I arrived.
Most of the time, I use the Automated Postal Machine. I’m hesitant to tell you about it, because most people seem scared of it. That means no line for me! Usually, I end up teaching one or two curious people how to use it before I leave. Answers to FAQ about it: Yes, it accepts credit cards. Yes, you can mail packages from it. Yes, it prints postage.

Like any post office, the Sycamore Branch in Blue Ash can get pretty crowded, but it isn’t as bad as the other one that I often go to in Symmes. It’s somewhat of a small post office, but they have four stations and thus the potential to have three or four workers at a time to keep the lines running quickly. I’ve seen it before where they did have four workers and the lines weren’t bad at all.
They have expanded their hours, staying open from 8:00 a.m. until 6:30 p.m. during the week (and 9 – 2 on Saturday), but don’t come a minute late or you will get shut out. The staff is friendly and it is in a good location, and I said it has the potential for quicker lines. If you don’t want to deal with the lines, however, they do have the computerized self-​mailing/​do it yourself option. Honestly, the Sycamore Branch Post Office isn’t all that nice or all that big, but its serves it purpose as a post office and does a good job running one.