Ulta

Weird. This would be my 3^rd time shopping at this location and the last two times there was no customer service available which is fine because I usually know what I want. I’m in and out of the store in minutes. Check out is pretty quick. I read reviews where the assistance at this store is very hard to find. But this visit was nice, someone walked up to me and asked if I needed help. I actually did! I needed to know if they had a certain item in stock (Bare Minerals touch up veil in SPF). They were out of stock, but they did have another substitution which worked for me (Bare Mineral Bareskin Perfecting Veil). The lady was very helpful, patient and took the time to answer my questions. I bought other Bare Mineral products along with the other item. I usually go to the Kenwood Mall to buy those products, but it was more convenient for me to stop by Ulta because it was closer to home.
I was looking around the store and it looks very organized and well stocked. The pricing is reasonable as well. They have sales and specials from time to time. I highly recommend signing up for emails and join their rewards program (free to sign up).
FYI, if you use your rewards to redeem/​make a purchase and need to return it, you will not get the rewards back. I heard this lady at the counter and felt really bad for her because she bought a really nice curling iron that cost over $ 100.00 and lost the rewards.
This was a good experience for me (this time). I’ll be back to shop.

Wow, where do I begin. I love Ulta. I shop at this Ulta and the Newport, KY Ulta frequently for nearly all my beauty, gift, and hygiene needs. The Rookwood location, while clean and spacious, is notable for their terrible customer service. I don’t think I’ve had a positive experience here yet. I needed to return an item within the 60 day «try-​it-​out» window because it simply did not work well on my skin and when I inquired about trying a different product that I may need help with — nearly every store associate acted as if it wasn’t their job and they didn’t want to assist me in any way. I stood in the store for quite some time trying to get some assistance, so finally I just gave up, finished returning the item I didn’t want and walked out. I’d rather give my business to the Newport location or go online. If you need any help or information with your beauty products, I’d recommend going to another location or going to Sephora.

Every time I go to Ulta in Rookwood the employees are always so nice and friendly. I always get greeted and asked if I need help. The store is very organized and always clean.
I recently went into Ulta the other day and one customer was giving the manager on duty and employee a very hard time. The manager and employee kept very calm. I felt bad for them because this lady was being absolutely rude and talking down to them but they remained professional and handled the situation the best they could.
I always love coming to this store!

I had a 4:00pm brow wax appointment today and when I arrived no one assisted me while I waited at the Benefit Brow Bar. I finally ask an employee if they knew where the brow artist was and was told that she would not be in today due to an ailment. I inquired with the Store Manager/​Asst. Manage as to the reason I did not receive a courtesy phone call, as I drove out of my way specifically for this appointment. I have been going to the Benefit Brow Bar for 1.5 years and they have my contact information. I was never given an explanation for the lack of customer service. I will not be returning, there are plenty other salons in the city that offer outstanding customer service… but this store is not one of them!

Wow, i just had a bad over the phone experience with this store location! I called to see if they had any appointments available for their brow service and a friendly representative put me on hold for at least 3 minutes to check on availability. What sounded like a different rep came on the line and informed me they were booked for today but had availibility on monday and tuesday. I started to explain that wouldnt work for me as i needed a weekend appointment and before i could ask for an appointment she said «ok thanks for trying with us. Goodbye» and hung up! She didnt even offer to set up an appt for next weekend or even allowed me to finish my sentence. So rude! Ive never used their services before so i wouldve been a new customer. Not any more!

We had one very helpful experience here and one pretty rude one so I will split the difference. They carry a lot of variety but we were told that they do not staff the floor so they will not offer help on the products. So depending on the product line we will probably go to a department store where they want to spend time with you.

Betsy was awesome!!! She was so helpful with helping me select a gel nail kit for my mom this Mother’s Day. When she noticed me looking at other nail polish colors in addition to the kit, she mentioned they had some nail polish collections for the gel kit I was purchasing on sale and helped me find the on sale colors. At the register, the price for the gel kit didn’t ring up correctly. Betsy immediately came over to help solve the issue. It turns out the items weren’t stocked in the correct place, and the item I was looking at was about $ 30 more expensive than the tag they were all stocked under. I was a little disappointed that my item wasn’t on sale, until Betsy said she would give me the sale price! I was shocked that she was going to honor the price even though the items were stocked under the wrong sku tag. Great service!!!

I love Ulta to begin with, but now I love it even more since I got my hair done at the salon! I went to the Ulta in Rookwood and Mark did my color and style. Now, this is the first time I ever colored my hair-​ever! And I couldn’t be happier. Mark really listened to what I wanted (and didn’t want) and it came out so great. My hair is long and thick, so it took 3hrs from start to finish and he put his all into it and even styled it beautifully-​I was ready to paint the town!
I am now going to be a repeat client of Mark’s and highly reccommend anyone going to him for any hair needs you may have!

I’ll give them one star because it seems pretty clean, but that’s where the positives end. The workers don’t even glance at you as you walk through the doors. They definitely don’t help you find anything. I walked around for 20 minutes looking for a good mask for my newly treated hair and not one person asked me if I needed help or even gave me the chance to ask as they blew by, obviously trying to avoid being asked for help. Whomp. I’ll go elsewhere for my hair needs.

First, I am a HUGE ULTA FAN! It is my go to store for any make-​up, hair product, etc. need, I can seriously walk around this store for eva!
However, this store… this store is another story… the customer service here is seriously lacking. They are more interested in talking to each other than they are in helping their customers. :-(BOO!
This store literally offers everything you need, yet trying to get someone to help you find something or actually use the coupon you give them seems like you are asking for the world.
I pulled up my coupon from my Ulta app on my phone and gave it to the cashier, she turned it around, she scanned my Ulta card, then she did not scan my coupon… which I did not realize until after we left and were on the way home. Since this is not my «home» store, we did not go back… I realize it was only $ 3.50 in savings, but the point is she turned the phone around, then did not scan the coupon that was there in front of her. — Also, yes I should have been watching her, but my boyfriend and I were talking about running into one more store before we left the area.
I probably would not shop at this particular store again unless I absolutely needed something and I could not get to the Fields Ertel store — which by the way is just covered in AWESOMENESS!

This store offers a wide variety of products but unfortunately it is really difficult to get someone to help you find what you are looking for. I went in looking to replace my makeup brushes but could not find sets. I approached an employee and asked if he could help but he kept walking to the back.

They have all the makeup you could want with all different price ranges but there customer service is terrible. My first visit was on Black Friday and the girls working were very snooty and not appreciative of the business. When you ask a question they give you the shortest answer and are not helpful at all. I went today expecting to spend a lot of money on makeup but due to the rude workers I left with only a few items. They make you feel like they are better than you especially if you turn down the expensive brands of makeup. I’d much rather pay a little more at another store than return to Ulta.

I’m a frequent shopper at the Ultas throughout the city and I popped in quickly one day to check out this new location. The store setup is easy to navigate and doesn’t feel as cramped as others I have visited.
While the shopping experience was pleasant, checking out wasn’t. The patron I was with received an offer for getting 3x the points on their purchases as a rewards remember, which I am as well. I did not get the offer. When I approached the counter, I asked why I wasn’t receiving the same benefits. The girl I spoke with told me she was the manager, and that she didn’t know why simply because she is an employee and isn’t allowed to get rewards benefits.
I’m amazed that someone would come out and say that they’re the manager, but they don’t know anything about the rewards program they ask everyone to sign up for. Hard to believe this is likely the same person training the rest of their staff.

LOVE LOVE LOVE this store!!! Great associates and always there to help.

Lousy first impression. This Ulta location just opened so I made a special trip here rather than trusty Sephora. There were hardly any customers in the store yet I could NOT get anyone to help me find what I was looking for. The 2 staff members I could find were in long conversations with other people and didn’t even acknowledge me after standing next to them each for several minutes. It was super frustrating. Finally I was able to get their attention and they had no idea where to find the brands I was looking for. After walking through the aisles together the sales girl admitted she had no idea. Someone overheard what we were searching for and told me to go to Sephora instead. Mediocre selection and poor service — guess I’ll be sticking with Sephora from now on.

This review is for THE SALON at Ulta. The hairstylist is Mark. He did a fabulous job in cutting my hair. Gentle and caring hands when shampooing my hair. He was gentle with the comb and hair blower. He isn’t too chatty like some hairstylist but can carry a good friendly conversation. He sings and hums which is nice. It makes you feel that he is happy with whatever he is doing.
The only thing I wish he will be more conscious and as a courtesy to clients who doesn’t smoke is to air out his shirt because smell of cigaret still envelopes his arms/​hands/​shirt. Perhaps spray some deodorizer before meeting clients.