The Richter & Phillips Co

My grandfather bought from Richter and Phillips even though his business was in Arkansas. He wanted the best gifts for his best clients and my grandmother. I still have a Richter piece circa 1930’s. Best Rolex dealer in town. Humble about the line, never judgmental about a customer, like some places are. Most of the guys here know watches better than anyone in the city. There is a passion for automatic time pieces with a few of the staff that is just unparalleled. Art and Rick are good family men that hire right and treat staff like family thus you’ll be treated right.

I guess the cats out of the bag — I’m engaged!
We wanted our ring to be custom and to come from a local buisnesses. Our first stop was Richter & Phillips and it was our last. They made it so easy that we didn’t want to go anywhere else! Mary Jo treated both of us like we were family and saw my boyfriend Justin on many occasions to be certain that what they had made was what he had in mind.
The level of customer service you will get here is unparalleled. Mary Jo was so nice that when I first saw her I cried because I just couldn’t believe how special she made my experience. I think I even asked her if this is how she talks to everyone or if it was just me. She didn’t give me a sales pitch and shot me straight about what would look good and what wouldn’t. And most of all she didn’t get frustrated with me as we went through cases upon cases of rings. Her experience and knowledge in the business is what ultimately gave us the confidence and trust that we were getting the absolute best.
She walked Justin through the diamond scale and made sure that after her meeting with me that he knew exactly what I wanted. Who knew there were so many factors that go into choosing a diamond? I cannot tell you how many compliments I get about how white and shiny my ring is!
If you are looking for anything as far as jewelry goes, put your money and trust in Richter & Phillips and I promise you that you will not be disappointed!

After going to several other jewelry stores and the associates not being very helpful, a family friend recommended Richter & Phillips. I’m so glad I came in because Art was extremely helpful and worked with me and my price range. He ended up giving me a great deal and finding a beautiful diamond that I could afford to go into the setting I picked out. He was able to order it for me in rose gold and said it will arrive within 4 weeks. He even gave me a beautiful bracelet as a «thank you» bonus! I really couldn’t have asked for better service anywhere else.

I recently had my claddagh ring repaired at Richter & Phillips. They did a great job, and the cost for time/​labor seemed fair.
One of the jewelers looked to see if he could do a quick-​fix behind the counter so that I would have it back that same visit to the store, which was nice, but even having to leave it there to be repaired, I had it back within a week.
I would certainly recommend Richter & Phillips for any repair needs.

Back in 2010 Bill helped me pick out the perfect engagement ring and diamond for my fiancé. Then came the two wedding bands and just last week, also from Bill, an eternity ring for our anniversary. I used to work for Harrods Dept. Store in London, so know a thing or two about what good service is. Why would you ever shop for something so special at a mall jeweler or fly-​by-​night diamond dealer when you can have the real deal experience at Cincinnati’s original downtown jeweler?! Thanks Richter & Phillips!

I just bought an engagement ring at Richter & Phillips and am very satisfied with the diamond, band, service, and price. Artie Fehr showed me a nice selection of round brilliant diamonds and elegant white gold bands. Everything at Richter & Phillips was first class, yet relaxed and friendly.

Thank you Richter and Phillips! Bill helped my fiancé find the perfect engagement ring. We recently returned to purchase our wedding bands (and the husband purchased a gift for the day of the wedding). Thank you!

I came in to get some plated rings resized and an earring repaired. After explaining that plated rings can’t be resized, they fixed the earring for free.
Great customer service!

I love Richter and Phillips! Whenever we have a major jewelry purchase they always get our business — they are really the best. Artie Fehr and the entire team do a great job and take exceptional care of their customers. I highly recommend them! Just got my rings cleaned — after 10 years — and they look brand new! And, I love the new ring that will complement them — great selection and great prices. Thank you!

Love Bill @ Richter & Phillips. The service was great and even though we were spending $ 900 on my ring — he treated us like it was a $ 10K sale! Loved the entire experience!