TGI Friday’s

Horrible service. I try to be nice to new servers but 20 mins for drinks on a slow night. Then 45 mind for appetizers. Don’t plan on coming back anytime soon.

Had a bad experience at this TGI Friday’s. When my fiancé ordered his salad, the waiter repeated the wrong salad and we corrected him. His reply, «yeah I know.» The wrong salad was still brought out. We received the wrong salad and a horrible order of PB& J wings BEFORE our appetizer even arrived. The wings looked so bad that even the manager said, «what is that?!» Needless to say we will not be going back to this restaurant.

Was there at 6 pm today. Got waitress who it took 10 times to understand «michelob ultra.» When another waiter came to ask what kind of milk drink we ordered, we left. 2 times in the last month walking out because of poor service. And yes, if you can get the correct food, it’s way overpriced. Will not be giving them a 3^rd chance.

I am giving this a 3 instead of a 4 because I feel the food is too expensive for what you get and I do not like the variety of the menu. I have been to this location 3 times. Each time has been a good dining experience. I am not a TGI Friday’s fan but this is the best TGI Friday’s I have been to (which isn’t saying much).
What you should know: NO wait, the few times I have been because there are very few patrons at this location it seems. Each time, silverware has been dirty (just ask for new). Servers are nice enough but do not make you feel overly comfortable. They will easily take back food they mess up but do not comp meals (for example, last night it was a steak not cooked to order). As I said, too expensive for what you get — $ 40 for 2 meals with water as the drink. The food, overall, has had very good flavors at this location. I would recommend the Jack Daniels chicken with mashed potatoes, the Jack sauce is nice on the potatoes. For a sit down restaurant on the west-​side, this one is ‘ok’ but there are better ones.

My best friend and myself dined at this location tonight. We got there around 8:30pm. The wait time was roughly 15 minutes. We checked out the bar area, which is first come first serve. We found a round high top table and snatched it. So far so good.
The bartender greeted us in a reasobale time. We knew about the $ 10 deal, an entrée with a cocktail. Which we had to ask for the promotion menu. There was nothing on the promotion menu that caught our eye, so we ordered from the regular menu. She got a chicken dinner with mash potatoes and fresh broccoli. I ordered the 6oz sirloin with fresh spinach and a side Salad. I asked for French dressing, which came to find out they don’t offer french dressing at this location, which threw me off. So I orderd ranch. I waited about 15m for my side salad. It finally came out, then sat there and waited for another 35m for our dinner entrées. Finally our meals arrived and we couldn’t wait to dive in, to only find out our food was ice cold and everything had a hard coating like it sat under the heat lamps to dry up! My friends broccoli tasted like fresh broccoli that you buy in the produce section of kroger. It wasn’t cooked at all. My steak was dry with no flavor and way over cooked to my liking. I prefer my steak mid-rare…it was almost well-​done. We let our server know, which she sent the manager over to ask up if we would like another entrée. We were so hungry we didn’t want to wait another min for our food, so we ate what we could.
She didn’t offer us a discount, dessert or an apology for that matter. I’m not one to complain either. I will not be returning to this fridays ever. The kenwood location is much better!!!

Awesome food! The pick 3 for $ 15 deal is great and they taste amazing but keep in mind that they are only appetizers. Unless you’re not very hungry, you’ll want to choose something else too. The service is great if you ask for Kyle. I don’t come to the West Side very often but when I do, I’ll eat here.

I have lived within 10 minutes of this Fridays since it opened and over the past year and a half the service has gotten worse and worse. Tonight was our 4^th bad experience in a row. It took 45 minutes for my wife and I to each have a coke and nachos. Our server came to our table 3 times in the first 30 minutes, forgot to put our order in, and then it gets even better!!! She came to our table 4 times in 15 minutes asking for us to pay the bill! She came to our table more times to collect her money and tip than she did to take care of us. Oh by the way! My wife and I walked in the restaurant at 9:25 on a Wednesday night. It’s so sad that my once favorite place to eat on this side of town has now become my least favorite. I’m done with Fridays and they just lost a loyal customer. Go down the street to Willies or Applebee’s.

This location is everything that a typical Friday’s is. I love their specials and their speciality drink options.

We were kept waiting to be seated. I had to find someone to get us a table. They got our drink order wrong. The food came out after a long wait cold.

We received horrible service. the restaurant wasn’t as clean as it should be. the table and menu was sticky. the floor should have been swept and mopped. we waited quite a while for our food .This was surprising because there were not many people there. the waitress did not check on us to ask us if we wanted anything or if we enjoyed the food. there were no refills offered or received… everyone at our table wanted refills and dessert.however.the waitress only responded quickly when we requested the bill… I have had good experiences at Friday’s locations before. This is my second visit to this location. the second experience was about the dame as the first… it’s a wrap. I would never come again… a word of advice. do not go to this location!!!

Bad service! Empty drinks for a majority of the time we were there. They «lost» my wife’s hamburger, and proceeded to let our food sit under the heat lamps for 45 mins!!! I could barely eat my crusty «soft» Korean steak tortillas. And when her burger did come out it was obviously microwaved and grilled for effect… I never write negative reviews, but this was unacceptable! We usually only go here about once a year, and that’s enough to remind us why we don’t go here! Do yourself a favor and go next door to Willie’s. We will!

I’m not sure why so many say this particular location is terrible or why service is so bad but I’ve been here several times and my experience is always above average.
The food is always very hot and the staff is always been quick and courteous so I’ve never had any complaints. It’s always fridays for me and I like it that way!

Hopefully this was on an of night at Friday’s. The kitchen actually did a really great job but the service was totally lacking. Only three of our four entrees made it to the table. This might have been ok if the server came by to check on things in a timely manner but three out of four at our table were well into their meals before the server came back and went to check on the forth entrée. We did not see our server until the checks arrived.
When the checks arrived we all placed payment right away. After waiting ten minutes for check pick up one person at our table went looking for the server. When she returned to the table one check had been rung incorrectly– so started more waiting. Overall, we really didn’t feel like a priority at all to our server; maybe she was overbooked but there seemed to be a lot of servers when went looking for ours. We probably won’t return– at least not to this location.

FREE FOOD YEH bOI
It so easy to get free food from dis place. all u gots to do is eat half of it then bitch to yo server or whatev. you can get a manager end they will tak it off yo bill evey time. If u complane about da service u can get food and dranks and stuff fo free. dis restaurant is da easiest to do it at too becuz they afraid you goina go bitch to there corporation and get them in trouble and shit so they will do anything. also u dont havfta tip the waiter anythang so u can eat completly free and then jus dont tip cuz dey cant ad it to yo bill or say nuttin. We always go in wit like 12 peeps and they dont even add the automatic tip ha ha I get my entire crew to go and we get evrythin fo free just by complanin and chewin out da waiters ha ha yea love dis place
best shit is they just a bunch of white folks so they aint going to say nuttin to yo face cuz they is scared of you ha ha. we even walked out one time after eatin without paying bill and they never sed nuthing cuz they are bitches

I hesitated on rating a Friday’s just because it’s such a large chain. but I saw that this one had some negative reviews so I wanted to put my thoughts in as well.
My boyfriend and I met some friends down there for a late dinner, and I was surprised to find that on a Wednesday night they were open until midnight! I used to be a server so I always try to be considerate and not be the jerk that walks in at 5 mins till closing, so getting here at 8:30 was not bad at all. If you’ve ever seen the movie waiting and you’ve never worked in the restaurant industry… yeah. it’s a pretty accurate description. Don’t be that jerk that doesn’t care what time it is!!! :)
We were seated promptly. The dining room wasn’t too crowded but there were still a good amount of people dining. Our friends had car problems so we ordered drinks and appetizers while we waited. Our waitress was Colleen and she was extremely helpful and accommodating. As far as cleanliness goes, it looked spic and span to me. I didn’t notice any of the negatives mentioned before, so maybe they changed management or something since then?
I ordered the blackberry margarita and sadly it wasn’t up to par. It was extremely thick for a margarita and I couldn’t drink it. Colleen took it off our bill without even batting an eye and brought me something else to replace it. She even let us keep the drink, so I passed it along to the boyfriend. He will never commit alcohol abuse. in moments it was consumed and sitting in his belly.
We had a great time after our friends showed up. All of our food was delicious. I have no complaints whatsoever. We got an appetizer, entrée and dessert for only $ 16.99. Pretty good if you ask me! That was dinner and lunch for today! We will definitely return, and next time I’ll just have a beer with my dinner :)

Service and food has become simply bad and just not worth the money or time anymore. Many choices in town much better. Management is horrible not what is used to be.

The previous review needs to be updated. Bartenders are friendly. Always a good crowd and I’ve yet to get a bad steak. I come once every other week. Bob makes a killer steak.

Suffering from the Glenway service decline this once great Friday’s location is now getting dingy along with declining food quality.
What saves it from getting 2 stars instead of 3? Our main waiter and two delicious items.
Our waiter was very nice and took care of bad tasting iced teas (we got the bottom of the barrel before they made a new batch).
The meal items that were delicious? Zen Pot Stickers and Apple pie ala mode! The pot stickers were fantastic, chicken and some other stuff wrapped in a great breading or pasta of some sort.
My biggest complaints are that the restaurant isn’t as clean as it once was. My main entre, a steak cut of some sort, was a bit too charred on the outside (wasn’t because of how I ordered it). The vegetables that came with it were over-​cooked. The mashed potatoes with cheese tasted canned. And the A1 sauce tasted past expiration. When we were served the apple pie ala mode, another waitress brought it out and ended up pouring the caramel all over the table, then disappeared without even cleaning it up (she clearly didn’t care).
If you’re going to go to Friday’s, you may want to go to another location.
Also this has nothing to do with this location I’m sure, but whose stupid idea was it to put melting ice cream and caramel on a *plate*?