Sunbelt Rentals

On Saturday June 23, 2013, we went to this Sunbelt Rentals located at Lowes. We asked for a «Power Shovel». The man behind the counter wasn’t sure what that was so we explained that that was the name used by a concrete contractor who did work at our house. We described it as a something like «jack hammer with a flat shovel blade attachment» that we needed to cut through roots in order to remove a fairly large honeysuckle stump.
The man indicated that he understood and showed us an attachment for a jack hammer, but we thought it needed to be a sharper edge. He pulled another one from a drawer that he said would do the job. So, we rented the equipment with that attachment.
When we got it home it was the wrong size attachment for the jack hammer and it did not move when it was turned on. We returned it. The same man took the shovel attachment from us and replaced it with a different one, tested it with the hammer and it seemed to move. However, when we got it home, we realized that the new attachment was either the first non-​sharp one we’d seen before or some other one that had a blunt edge. It did not cut through the roots as it was intended to do and as the man suggested it would. We returned it again.
This time the original man was busy with another customer. We explained the problem to a different employee, and said that we were unable to use the equipment, but he would not remove the charges. Instead, he basically told us it was our fault for renting equipment that was inappropriate for the job even though they were the ones who suggested that particular tool. Even after explain that they should not have let us rent the equipment if they knew it was wrong, he only reduced the price to 50%.
In the end we had to pay over $ 40 (plus three useless trips to the store) for NOTHING because we got no use out of the tool Sunbelt Rentals employees suggested to use.
We will NEVER go back to that or any other Sunbelt Rentals store again. They simply took advantage of our lack of knowledge to rent us the wrong equipment.