PetSmart

When we’re in Cincinnati, my dog goes to Addison. She is the best! She truly loves dogs, and does such an awesome job grooming my Maltese.

We buy our cat food here, and it’s usually less than other places, if you have their perks card. We also adopted a cat here, which was an easy process and he came with a free exam at Banfield, their vet service. We ultimately went to our regular vet after the free exam, mainly due to Banfield pushing their pet health insurance on us endlessly. If you need something for your pet, PetSmart has it.

Solid Petsmart.
Their adoptions are great. I adopted a cat from OAR at this location. They volunteers were knowledgeable, compassionate, and made the process easy.
Good product selection. Only complaint would be sometimes the prices are misleading/​unclear with clearance/​sale stuff (especially the cat clothes… which my cats wish I would stop buying.)

This is a nice PetSmart. I prefer it to the Petco in the Hyde Park shopping center because it’s a lot bigger. They are dog friendly (obviously), so you can bring your pup in with you while you’re shopping. Most owners are courteous and clean up after their pets if they have an accident (come on owners, lets train our dogs better, please!), and the PetSmart staff keep this place pretty clean.
Their selection is great, especially for dog food and dog toys. They’re ALWAYS having a sale on dog toys, so we usually leave here with a new treat for my doggy every time we come in here. Keep an eye out for their seasonal sales… When Spring started they put flea/​tick medicine on sale and we stocked up.
They keep treats at check out for your dog, and if you sign up for the PetSmart card you get even more discounts. Overall, a great store!

Megan has been my little Yorkie groomer for a while now & she is the best!!! Salome always looks like a brand new puppy when i pick her up & she is already 5!

I am not pleased with the grooming service we received tonight. I took my blind and deaf pug in to get her nails grinded and was very surprised and upset to see that they grinded and CUT her nails when I got her back, and also cut two of her nails too short. This is the second time this has happened there. I purposely did not ask to get her nails cut because her quicks are very long. The last time they cut her nails without asking me (and cut several too short) they said they left a note on my account to only grind her nails. Obviously this did not happen. There is one lady in grooming that I really like, and she is the reason I went back, however, I don’t know if I have the heart to go back yet again. My pug is very nervous about getting her nails grinded and her anxiety gets way worse after an experience like the one tonight. If they thought they needed to cut her nails, they needed to check with me first. Both times. I think the groomers are all very sweet, and I could tell the girl felt really bad about it. But that does not take away the mistake. Two stars because I think everyone who works there is very nice and sincerely loves animals. All I am asking is to check with me before doing anything to my dog that I didn’t already authorize. Very upsetting.

This Petsmart perplexes me. The staff is always polite and knows where to find anything. The problem is that they just don’t have the selection of other Petsmart stores. It is much smaller than other ones I have been in.
While they don’t carry the version of Eukanuba my dog eats, they are always willing to order it and take off the shipping. I just shouldn’t have to do that every 2 months to get dog food. Corporate should have though about a regular sized store instead.
The grooming department is friendly and efficient.

Petsmart Groomers– Rachel is the most awesome groomer in town. She loves every pet as if it were her own. She is consistent and does a fantastic job every time. I’ve moved away from this area, but I will continue going here because my pets love her and it’s worth the commute.
I’ve also taken my dogs here for Pet school and it was great! A safe and fun atmosphere for my pets to learn. I would definitely recommend this place for all dog lovers!

The merchandise at this store is pretty typical. The (dog) food is good, but not great. The toys are fairly cheaply made and don’t stand up to my 20lb poodle mix. We buy a toy and my dog has it torn apart in under 48 hours.
The staff was very friendly and helpful but had limited knowledge. We have also used their grooms services. The are OK, but not great.

We’ve been PetSmart customers since adopting a rescue lab six months ago. We loved our trainer Jordan and showed up to our third training session to find him gone, an inept trainer who wasted the whole session disparaging the previous trainer (who was actually incredibly competent and settled a high spirited dog down miraculously in just two sessions, seriously?). I will not set foot in this place again and am demanding a refund.

I got my first-​ever furry friend about 2 months ago– a black lab mix puppy. And even with all the sage advice from friends and the Internet, and all the research I did to prepare, I was in way over my head. Every time I went to Petsmart, from the first day when I had nothing– not a collar or crate or food, has been a joy. Everyone there is so helpful, and the grooming and vet services are awesome. I love that all the employees treat my puppy Prim as their own, and I’ve never been worried about leaving her in their care. Last time I was there with her, my mom even chatted up one of the trainers about classes, so we’ll be starting those soon, too. I love love love this location and am so grateful for all their help so far!

These days, I roll with a posse including 20 gallon tank of fish, two 10 week old kittens and a 7 month old puppy (I know, crazy right?). With that crew, I’m in here all the time. Like at least twice a week. Seriously. But it’s not always about making a Cat food run or picking up a squeaky dog for the pup… we truly use most of the services offered. It’s incredibly convenient to have our vet and training classes right in the store.
The journey of puppy ownership started right here! Dream house rescue runs their adoption events here… so we picked up our new baby and all his gear at the same time. Since our baby had been to adoption events for a few weeks before we met him, a lot of the Petsmart staff know and love him. He gets a lot
of attention there which is helping him get over his general shyness towards strangers.
Speaking of training classes, I’ll be honest that as a rookie puppy owner I thought the puppy classes were to train the puppy. Nope. Turns out the classes are to teach the owners the skills to train the puppy. Puppy have about a five minute attention span for training and the classes move quickly enough to hold their interest. That means a lot
of «homework,» which means if you want to see results you really have to put in the time at home. Our pup Jude loves going to class and meeting other dogs and it’s been a godsend to have weekly access to an expert on puppy behavior. Those first few weeks we had him (adopted at four months) we had so many questions! Our trainer is Jordan and we think he’s the greatest! We did his six week puppy class and made sure to sign up for his intermediate class. The Dude, the pup and I are learning so much! I really like how the classes make use of the store itself as a way to introduce distractions to add challenge as the dogs advance their skills!

I’ve had mixed emotions about this PetSmart.
I try not to expect too much because it’s a chain, but really it’s the staff that makes or breaks a place like this. And sometimes they make it and sometimes they break it.
I’ve had staff here who has been incredibly helpful and knowledgeable and actually walked me to the right isle when I needed something like a very specific dog toy. Win! And sometimes I’ve dealt with staff who seem like they not only hate their job, but hate their life and just point in a direction and mumble and isle number when I ask the same question. Fail.
The selection is always good here and the prices are actually decent (a lot of items are on sale, so if you don’t have a PetSmart card it’s probably worth getting.) All in all … eh. I come when I really need something, but otherwise, I’d rather support a local pet mart, not the PetSmart chain.

I usually get all my pet foods at Petco, but when I want to buy toys or hardware (crate, dog bed, etc), I come here.
They have a great selection and pricing is reasonable.

Nice store overall. We get our dog groomed here and are pleased with the service. In fact, we’ve been using the same groomer (Jenna) each time… she does a great job. There is also a small vet clinic on site as well… but I cannot speak to it.

The merchandise at this store is pretty typical. The (dog) food is good, but not great. The toys are fairly cheaply made and don’t stand up to my 25lb poodle mix. The staff was very friendly and helpful but had limited knowledge. Overall, no real problems with the store, it’s about what I expected. They do have a good rewards program for frequent shoppers.
The reason that I gave this establishment one star was due to the grooming services. As I have said, I have a poodle mix with hair that grows without shedding. Therefore, regular grooming is a must. I went to pet smart based on a recommendation from a client who had a great experience, so that’s what I expected. I asked them to keep her hair long and just «give her a trim.» When I returned to pick up my poor little dog, she was shaved down to her pink skin. They even took all of the fur completely off her tail. She looked like a large white rat. It was horrifying. To make matters worse, about three days later she came down with a nasty eye infection which the vet confirmed came from grooming utensils that were not properly sanitized.
This is my first business review that I have ever written, and I honestly wouldn’t spend the time doing so if I didn’t truly feel like people should be warned about this place.

In terms of selection and price, it’s a chain, so it’s all pretty fair. I don’t buy my dog’s food (they don’t carry it or anything like it — my dog has allergies and her kibble is insanely specific as she is allergic to storage mites) but I buy my guinea pig food here. I buy some toys, but since some of the toys they sell here are sold at other places with «guarantees» if your dog destroys them (which my dogs ALWAYS do), I usually buy elsewhere. Overall, it’s a good place to stop for toys, most dog food (let’s be clear, my dog’s food is nuts), and other things.
Just don’t do training here. Go to the Pet Spot. We took our bagle hound to two classes here. The trainer really didn’t understand dogs that were not breeds like labs or rottweiliers who are very loyal and driven to please their owner. Mix a beagle and basset hound and find the craziest most stubborn mutt you can find — it needs special attention. We were told to get a harness (which we did) to combat her pulling (which harnesses are built to HELP pull so I am still wondering where that came from — and yes I understand there are those things like gentle leaders and smart walkers which also didn’t really work with her.). Then, when in class she was pulling like crazy, the trainer simply didn’t understand what was wrong. We weren’t getting ANYWHERE. She learned more at home with me reading books then at class, and the methods were off. If you have a lab or breed with really normal, easily trainable tendencies, I’m sure you’d be fine here. But get a breed that isn’t easily trained (look on Animal Planet — their dog breed profiles are pretty in tune with how easy a dog is to train and basset hounds are difficult) and you won’t get anything here. They simply don’t understand not all dogs are motivated by the same things or even work in the same way.
Again, I’d go to the Pet Spot in Norwood for training, if you are reading this review for that. If you want to know where to get Oxbox guinea pig food, it’s here (or the new Pet People… they do have bigger bags for a better price… ugh sorry PetSmart!)

We were looking for a puppy training for a rambunctions little puppy, and were excited to see that our local Petsmart offers classes for puppies as young as 10 weeks old.
If you sign-​up for puppy training, ask for Doris! She’s a bit unconventional, but the woman is a dog whisper in the truest sense. Our puppy loves going to classes, and has mastered every command within just a few days. Yes, he’s brilliant, but it’s also because he’s got a good teacher!
We also got advice on the best food to feed him and exercise him. She was willing to give advice on individual behavior problems as well, and gave very personalized attention.
The improvements we’ve seen in our puppy’s behavior were well worth the cost!

An employee working in the cat food area really knew her stuff! She helped me find chicken-​free cat food – not easy!

I really do love PetSmart. Not just this location, but most all of them. This one is one of the best though, as their shelves are always fully stocked and the staff is always willing to help out.
They also have Banfield Clinic, where they’ve always fit my pet in at last minute notice. I’d prefer to take my cat to her normal vet, but they’re open 7 days a week and take walk-​ins, so sometimes it’s a life saver.
My favorite thing about PetSmart is that they have pet adoption days every weekend. And these are pets from shelters that need a loving home, not from breeders. I appreciate that they are helping out needy animals, and they always have an expert there to help you find the perfect pet. They also have shelter cats there all the time, but be careful because it’s hard to walk by without falling in love with one of them!
When you check out, there is always the option to donate an extra dollar or two to help homeless pets. I love this, because it’s on the screen and there’s no pressure, but it’s a nice way to feel like you’re helping out animals without having to give a large amount.
So 5 Unilocal up for PetSmart and their love of animals!