PetSmart

I showed up for a grooming appointment with a confirmation number from the online appointment service. My appointment was with the manager, Ellen by referral. When I got there they couldn’t find my appointment. After further searching they discovered they moved my time and groomer. No apology or options were offered and Ellen wouldn’t even come out of the back room to explain in person. I think they may have done me a favor in the long run as all the dogs and groomers in the salon looked miserable. The salon I go to in Newport is the exact opposite. I promptly made a new appointment in Newport. I have been a loyal petsmart, grooming salon and Banfield customer for almost 4 years. I will never set foot in this petsmart again.

Every single time I’ve come in here, I’ve always encountered friendly staff who are always willing to help. When I first became a dog owner, a trainer took what I thought was more than enough time to talk to me about what I can anticipate with the dog I had rescued, and some common issues. The entire store is always neat, clean layout, and easy to find products.

I ran in here to get a net that I had found previously at another location. They didn’t have it here. The staff was helpful and showed me what nets they did have but none of them were the one I was looking for. Still helpful and like any other PetSmart.

Clean, professional staff. The dogs love going and getting a treat. Have to stay away when they do adoption days, all those cute sad faces can make you want to over adopt! Great place for pet food, the staff really knows the products.

Great selection of pet products, many of which you can’t find elsewhere. But the prices can be above average for most common items.