Madeira Family Practice

Horrible people to deal with over the phone — so rude and dismissive. The one supervisor Ashley has a «not my problem, I don’t care» attitude. She should not be a supervisor. Very unprofessional. I don’t remember the last time I called a facility and hung up that angry.

Love the doctors, but the receptionist NEVER answer the phone. SO frustrating. I have to call 10 times if I want to get someone to answer. Seriously considering changing doctor offices because of how frustrating this is.

I started going to this practice in January. For various reasons I’ve had a very active year, medically speaking. They are always polite, caring and efficient here! When you have a 10:30 appointment you need to show up by 10:30 because they will actually call you back on time! I’ve already had 4 visits and have yet had to wait. The only knock I can make is that the lot isn’t large enough for peak business and I once had to park 50 feet away on the street and that honestly didn’t upset me. Big fan!

I’m incredibly picky about doctors, which makes my confidence in Madeira Family Practice notable. I see Dr. Messer, my husband sees Dr. Moore, and our twin babies also see Dr. Messer. Dr. Moore is a great doctor, and I like him, but I have a rapport with Dr. Messer. She is thorough, takes the time to understand what is important to you about health and treatment and will do further research if necessary. And she respects my decisions as a parent. She’s also a really nice person who I enjoy having a conversation with.
The nurses and nurse practitioners are all very solid– helpful, caring and knowledgeable. I’ve had questionable experiences with the medical assistants, but it hasn’t affected the medical care we’ve received.
Also, the doctors are usually on-​time for appointments, and I feel like the staff respects my time.

I honestly used to hate going to the doctor. It’s not like I find great pleasure in getting sick and going to the doctor now, but at least I don’t dread it anymore. The ENTIRE staff is great. Starting from the great front desk staff, to the medical assistants that take you back, and of course, the doctors. I’ve seen 2 doctors (dr. Messer & dr. Sheridan) but I’ve met them all, and every single one is great.
What makes this office great is the fact that the entire staff take the time to really get to know you.

I have been going to Maderia Family Practice for about 3 years now and let me tell you I had always dreaded going to the doctors before I started going here. Everyone is super nice here and the waiting room is super home like and not like a creepy totally sterial hospital setting or a super busy stressed out environment. I go to Dr. Messer she is the best. Very understanding and no judgemental that was the problem that I was having at my last doctors office. It is kind of hard to get through to talking to people here that is the only down side of this place.