House Calls LLC

Dishonest «quote» process. They don’t tell you how much the entire job will actually cost UNTIL THEY BILL YOUR CREDIT CARD (that way, you can’t simply dispute and not pay the bill). They quote you for «one man hour» (which is of no value) but don’t give you ANY indication as to how many hours the job will take — and therefore, no idea as to how much they will charge you — until the job is done and your credit card is charged. Simply a HORRIBLE and extremely unclear way to do business.
The total job cost me $ 266, to clean ONE floor of my house. IF I had known it would cost that much, I never would have hired this company. But I did NOT know it would cost that much until they charged my credit card.
When I complained to the Better Business Bureau, the owner’s daughter posted a nasty note on the FB page of my wife’s employer. Seriously. The most pathetic and unprofessional thing I have ever seen a company do in response to a legitimate complaint. Stay away from this horrible company.
Of note, I have since hired The Cleaning Authority. Their quote process is transparent (unlike House Calls), the cleaning job was just as good, and it was HALF the price.

I sadly have to update this review. I like some of the other reviewers have experienced an unfair quote. They told me that it was X amount per hour and they will bring a team to clean my house and they will do my «priorities.» I gave them a list of priorities «floors, carpet, kitchen, bathroom» in that order as pet hair and the floors are extremely important to me. They told me they will do the priorities first and whatever else is left they will return and get the next time. I communicated that I only wanted the time I had booked and not to go over the time because I did not want to be charged for another hour. At around 45 minutes I nervously asked the team leader why none of the priorities «floors, carpets» have been done yet and she told me because they do those at the end. I said, «well, it’s almost the end… if you don’t do those do you finish those because they were a priority?» She replied «Yes. We ALWAYS finish the priorities.» I then asked her a second time and my boyfriend and I both asked, «So since you didn’t finish the priorities on our list is that is included in the price/​quote for the time we booked because we DO NOT want to be charged for another hour.» She replied again, «Yes we ALWAYS finish the priorities.»
I was under the assumption, that since they did not finish the TWO most important things I asked them to do within the time allowed that that would be included in the price. Instead they stayed over the time allotted and assured me that «they always finish the priorities.»
After that I see a bill for sure enough the extra time it took them to «finish the priorities.» I get that things cost extra, time costs extra — I GET THAT. But they were cleaning things I did not ask them to clean, and spent an extra hour cleaning what they should have cleaned in the beginning when I asked. And for those of you that do not know, cleaning is very expensive.
The owner did call to communicate that they went over the time and that I would be charged. I was extremely frustrated to say the least and I will admit that they did do a good job, but like a restaurant — you come for the food and stay for the service.
The cleaning was just as good as any cleaning I have received but I did not like the way that the entire situation was handled and I felt very betrayed and cheated out of my hard earned money. For those reasons I will not use this company again and I strongly suggest if you do use them, to warn the team 15 minutes before they are finished to let them know (like I did) that it is almost time to leave and then kick them out at the time that you paid for.
Great cleaning, poor service.

House Calls LLC saved the day! I was a client at another local cleaning company. The day I was expecting guests this other cleaning company didn’t show up and didn’t even let me know they weren’t going to show up! I called House Calls on my way to the airport to pick up my guests and Stephanie and Cynthia made it happen! They were at my apartment within the hour to clean and get my place ready for entertaining. THANK YOU for your sense of urgency and fabulous clean! My guests and I are very happy :) I plan to transfer all my cleaning needs and business to House Calls!

i used house calls for the first time last week. i’ll make a quick summary as to why they get 5 stars.
1.) i trust them. when you have someone new in your home or apartment, you’d like to make sure that they’re insured, bonded, and screen their employees. they hit all 3.
2.) they have great communication. i was at work while they were cleaning, but they still let me know that they were on their way, and when they’d be there.
3.) most importantly, they were very thorough. i describe myself as «neat,» but certainly not «clean.» the job they did was beyond what i could do.
i will be utilizing them again.

Excellent, fast service, reasonable prices. Hard working team.