Hhgregg Applnces & Electrncs

NEVER buy a warranty from h.h.gregg. First off the warranty I was sold was not what I ended up having to use and once I received my phone back from getting «fixed,» the camera still did NOT work and the external frame looked worse than ever. The camera and cosmetic appearance of my phone somehow looked worse after getting sent in to be «fixed» and after being out 3 weeks with my phone to be repaired, which still came back broken, all h.h.gregg wanted to do was have me send it back in to be «re-​evaluated.» There is no effort whatsoever to help the customer out from this company and I will never buy another product from h.h.gregg again.

Whew! Howard got it right with his review. This place is like the Land That Time Forgot!
The layout is bad. The service is bad. The attitudes are bad. This is definitely a «the customer is always wrong» kind of place. I did not get the impression that anyone working there had received much training or was even really very interested in helping me at all.
We went to this particular HH Gregg on the recommendation of a «friend of a friend». Oops. Turns out that BOTH of the guys he knows don’t work there anymore. Hmmmmm.
It was almost comical to look around at this place. I assume they stay open thanks to business from folks to lazy/​cheap to drive further away.
Beware!

I really wanted a Tivo unit. The Best Buy across from my office was closed down due to an electrical problem but I remembered there was an H.H. Gregg just around the corner. It’s a sad looking little store on a low traffic road looking out to an empty strip mall. Lot’s of empty asphalt here.
I parked and entered another world. It was a world of bad service and surly looking ‘sales associates’ lead by a team of hard knock guys who were awarded the title ‘managers’.
Sigh.
I enter noon on Friday. Where are your Tivo units, I ask a manager. I assume he was a manager because he wore a grey shirt instead of the red that cloaked the other men on the floor. He yelled the question across the store and another gentlemen yelled back and the man in grey pointed me to what he said was the only one. One the discount table. It was priced at $ 100 for a unit I know goes for $ 350. OK, I’ll give it a shot. I pick it up and look around. There’s no obvious place to pay. I approach a group of men talking rather animatedly. They’re discussing the employment status — whether part or full time — of various employees and who has accrued PTO days and who is due vacation… Wait. You don’t care? Neither did I. I gave it five minutes. I’m staring at them. My mood goes from annoyed to mad to humored. The lack of service was downright funny. I gotta get back to the office so I put the unit back and leave.
I come after work. I pick up the unit again. This time I approach a dude who — I kid you not — is watching Smokey and the Bandit on one of the display TVs and rattling off trivia to a colleague. I interrupt and ask «Where do I pay for this?» He looks at me like I’ve just asked him if he «likes to party?» and points me to the far wall and says «over there!»
Unlike most American stores of the last 100 years, here, you pay at the furthest point away from the door. You go through the weird data disclosure routine that Radio Shack pioneered and after you pay the trudge all your crap back across the store to the door.
The whole experience was yuck. Well, the Tivo unit didn’t work out for me. Party because of Tivo, mostly because of H.H. Gregg. However, returning it wasn’t a problem at all. Thankfully.