Grandin Properties

Grandin properties are extremely unprofessional in the way they treat their tenants. I seriously could go on and on with issues we had living in a three bedroom apartment. Maintenance issues took multiple emails/​phone calls and weeks to get someone in the check them out. We froze during the cold months. During the winter, our apartment temperature read 50 degrees on a brand new thermometer we had bought. I was sleeping in my winter coat every night and still shivered. The appliances were all falling apart and outdated. When we were in the process of moving out, they toured our unit up to 6 – 7 times a week without giving us 24 hours notice. Also, when they did give notice, they would only notify 1 or 2 of us — when there were 3 tenants. Is it too much to ask for them to CC all of us when you are constantly bringing strangers through our apartment??? Apparently that was too hard for them to handle. The staff was so very rude — I am shocked they are even still in business. Although the price was reasonable, I wouldn’t ever recommend them to ANYONE. They should be paying their tenants to live in their shit properties.
Stay away.

This property management is very unimpressive. I viewed several apartments through them. Office Staffs are very rude. There is a new agent whose name is NICK who does not know how to treat customers. I made appointment with him to view apartment at the office and when I have arrived he was not there and I was informed by another agent in the office to go meet him in different place. I was very mad that he did not even call or text me. He said application running program of their website is having trouble so I have to wait for 3 days. This is just biggest bullshit I ever heard from any property management. Stay away. Their apartment is way too much overrated.

Grandin Properties manages many apartment complexes in the Northern Kentucky and Cincinnati area. One of those complexes is the Arthur in Covington where we had an apartment for one year before our final relocation.
The property management company handled most issues promptly and professionally, although we had a slight problem when we moved in. We were unable to get our key to work and it was a holiday weekend. We had a rental truck with furniture, the temperature was miserably hot and we were working under a deadline. Because of the holiday situation, we were unable to reach any one with Grandin and eventually called a locksmith who got us in.
A Grandin employee did return our call later and assured us that the way we handled the situation was fine.