Firestone Complete Auto Care

I had a car emergency on my way down to Lexington and had to stop to get it resolved. The staff here fixed it for me for no charge and I was able to continue my trip. I was in a complete panic and it was getting close to closing time, but they fixed it quickly and efficiently.

Recently I was in a car accident. I knew the roads were slick since it snowed that morning. I was at a traffic light and had to make a sharp left turn. I was not going slow enough and hit the curb. My alighnment was way off and the only way to drive straight is if the steering wheel is turned to the left.
My husband recommended taking it to Firestone. Lately he’s been having car problems and been taking it there. We dropped my car off early in the morning and I got my car the next day (afternoon).
The manager called my husband to mention that I needed Ball joint, tie rod and an alignment. He was great with communication and getting back with him.
My bill was expensive, but I am very confident that the job was done correctly. Plus I have a lifetime of free alignment since my parts were bought from there.
Great customer service.

We took our daughter to Xavier for the fall semester and our low tire light came on. One of the tires looked low. Since we had about another 1200 miles to drive home we decided to have it looked at. We took it in after 1p and were concerned they could look at it before they closed as were were leaving first thing the next morning. They promised us they would not leave until it was done. Sure enough car was finished at 8:30p and they had three more left in the racks. The whole group we spoke with and talked to were extremely professional. Took it in to our mechanic when we got home and he told us their work was great. This also gives us a place for our daughter to get an oil change. Highly recommend.

I wish I could give this place zero stars because that’s exactly what it deserves. I took my car into this shop a few months ago, dropped the keys off, they told me they’d give me a call when they found what was wrong. They gave me a call later that night, told me they could not get to it that day and it would take them until tomorrow. Finally in the evening they let me know it was fixed and ready to be picked up. 400 $ I drove it one block only to realize absolutely nothing was fixed. Went back explained my car was still barely running. I asked them if they had even bothered to test drive the car to make sure they had fixed the problem. He lied to my face and said he had and the car was perfectly drivable and then started blaming other employees that had also worked on it. Regrettably, I gave him back the keys and told him that I need to problem fixed. Didn’t hear from anyone the next day so I had to call them back before closing to see what was going on. They still had no idea, obviously they hadn’t even looked at it. Next day, still no word had to call them. They said it was the oxygen sensor and they didn’t have the part in and it would be done the following evening. It was and luckily that was the issue. I spent 800 $ for an oxygen sensor. WHAT A COMPLETE RIP OFF. I would not even recommend this place for an oil change. They have no idea what they are doing and their customer service is absolutely outraging. Never in my life will I go to another firestone again and I will write on every social media page I can find so that everyone else knows what kind of service the Norwood, Ohio Firestone provides.