FedEx Office Print & Ship Center

I’m writing this review while in line. Absolutely horrendous service. I’ve been waiting 15 minutes to purchase 1 box. Not a single worker has bothered to say sorry for the wait or hold on a second. If you ever need anything done fast, don’t come here

You know what? It’s tough being one of these places. There you are, one of two guys working behind the counter, when someone walks in with their computer/​wedding invitation idea/​floppy disk, and you’re stuck with them for an hour while a customer waits for you to finish mission impossible.
That was kind of my experience. This store is 24/​7, which is awesome — but next time I’ll probably just show up at midnight. Seems that 3 customers was enough to make this place go «spinning wheel of death» on me. Overloaded and seemingly understaffed, I waited probably 10 minutes to simply drop a package off that was already tagged and ready to ship. My perspective: a scheduling issue, not the service guys’ fault. (I was there at 1120am)
The gentleman that helped me finally was pleasant (as opposed to legend-Kinko’s amazing ability to have the rudest CS employees…). This place’ll work, just choose an off-​hour instead.

This is my preferred FedEx location (although nothing beats the location in Brentwood, TN! Which was an experience nothing short of magical). However, I really like this Paxton Ave. location even though it is ALWAYS busy, because it offers the fantastic convenience of ²⁴⁄₇ access. Also, their employees are typically very nice. For anyone who has frequent dealings with packing, printing, copying needs, you know what a migraine the process can be. So making the 25 minute drive rather than utilizing the store that is almost walking distance from my house is worth it 90% of the time.
I came to the Paxton location last weekend and had a fast and painless experience. The employee on the clock, Deion, was very good-​natured and calm the whole time, from my first phone call to when I walked out the door. («Calmness» in a staff member is a very important attribute for me, especially when it comes to an irritating but necessary thing in life such as delivering packages). I had actually left another FedEx location since the manager there was so condescending and painfully long-​winded that I just stared at him in silence and walked out. And all the UPS locations were already closed (4:00PM on a weekend? Seriously?), and closed on Sundays as well (because nobody who works a regular 8 to 5 runs errands on the weekends, said no working stiff ever).
Another thing I do like about the Paxton location is that when they are ridiculously busy, they typically seem to have a procedure where they explain how busy they are, but they still want to service your needs, but it may be at «x» time on «x» date. I don’t mind waiting or even coming back, if you set my expectations realistically without being rude. So I would recommend this location strongly, and even if you have to wait several hours, there is great shopping and restaurants nearby (helloooooo Rookwood, Lemongrass and Busken! Maybe even a Valvoline oil change, and this Hyde Park Valvoline location is the best that I’ve patronized).

Had a very different exp from some of the other reviewers. Granted, one of the main reasons I first went here is because of the convenience. But that’s an important factor! They’re open 24 – 7, which is perfect for procrastinators like myself with big projects and serious deadlines.
I’ve been there to complete probably 5 – 6 projects now. I’ve used practically every part of their services. I’ve been there several times for shipping. Once I even went there for shipping and the guy told me all about my FedEx pricing options, but also about alternate options I should consider (even if that meant helping me with after-​hours shipping instructions through another carrier!).
I’ve been there a few times for small volume copying/​printing. They’ve always been very generous with trouble shooting my personal print jobs from the self-​service work stations. I’ve done self-​service copying and even sent a fax there once in a pinch. I’ve used their professional copy services for large posters for work with custom graphics. I’ve used their copy service for printing parts of my DIY wedding invitations. They’ve done customs cuts on invitations and had no issues with me using their paper cutters and other tools for extended periods of time.
Their copying services seems understaffed and they do get very busy at times. But even when they’re swamped with several customers waiting and several jobs printing away, they’ve always been courteous in their interaction with me. It’s not their fault if I have to wait for my turn to get their service. but it’s always service with a great smile.
— — — — — — — — — — — –
Explanation of my rating system —
5*: Epitome of something, the best I’ve had, would LOVE to go back
4*: Great service and happy to go back regularly, but not the best of the category
3*: Service is fine. I may spontaneously decide to go there based on convenience. But no need to go back either.
2*: If I’m in a pinch, I guess. But I wouldn’t have picked it.
1*: No plans to come back. I’ll try to talk companions out of going.

I stopped by this FedEx location because I needed to send a fax. Living in the modern age of e-​mail, I had somehow never learned how to send one! The staff here was very friendly and was happy to show me how to use the machine. The fax service was a little more expensive than I thought it would be, but it got the job done (it was about $ 2/​page).

I’ve been here three times and finally learned my lesson. The last two visits the staff has been completely unhelpful.
Who charges $ 0.90 per page to scan a document to PDF? No paper costs, no ink costs, just about 2 minutes of machine time and employee cost.
Thanks but no thanks FedEx in Oakley.

These workers are incredibly patient and helpful. We came in with more than $ 750 worth of prints to make for a project and they were extremely courteous with our hesitance to spend money and inability to make decisions. Very grateful for Randol and Martez.

This is hands down the worst Kinkos I have ever been in. Aside from the atrocious parking lot, the customer service is beyond poor. This store is always busy, so you’d think they’d have the appropriate staffing. NOPE. After waiting almost twenty minutes, I was finally helped, though it was made pretty clear that the employee would rather be doing ANYTHING ELSE. This was a custom print job – there was no way I could do it myself. So on top of being treated poorly and almost getting smashed into in the parking lot, they messed up my order and were rude about it when I didn’t want it.

Go see Tom!
I throw a lot of parties in which I am customizing invitations, pamphlets, menus, place cards etc. Everyone time I come to FedEx Kinko’s Tom is there to help.
He is patient, attentive to his customer’s needs, well knowledgeable, and can see any crazy vision that I have. His skill surpasses many of the others working there.
I look forward to working with Tom again, and I highly recommend him

This store is understaffed and the few employees working are not eager to help or have any knowledge of printing whatsoever. Horrid service… DO NOT GO HERE

This store is understaffed, and when we had simple questions for the staff they were rude and did not give any assistance. Apparently «self-​service» means «no service». It is not asking much to have an employee take 1 minute to explain how to use the equipment. Would highly recommend NOT going here. You will waste the majority of your time waiting for an employee to finally acknowledge that you are even there, and then they won’t be of any help. Shame on them, unhappy and disgruntled employees result in unhappy and disgruntled customers.

The service here is just terrible. I was told (by a manager, who was «helping» me) that it was «policy» that I had to buy a box to ship back a product to a store. This was a lie. The plastic mailing bag it was in, along with the prepaid FedEx mailing label I had printed, was sufficient. Moreover, the staff were rude and ignored multiple customers in line to have lengthy conversations on the phone. I went back in to complain after calling the company I was shipping to to confirm, and was ignored and then condescended to. Avoid at all costs.

hahahhaha
What a joke, that’s all i can say. Go to Staples across the street, at least they’re nicer there.

I may be a bit biased towards my Springdale store — but this group is not really up to par on everything. I have given them the benefit of the doubt — twice. They never have proofs ready when they say they would, and most of them ignore you when you obviously need help.
It’s a shame for such a large size of FedEx space it is — but they aren’t putting it to good use.
So what I’m saying is –if I’m in the area, I’m probably going to visit the STAPLES center in the plaza than use this store.

I believe that this is the only place that I have ever got so pissed about the service that I actually complained and walked out… I’m not one to do anything like that but my experience was horrible. I was in a hurry to print a couple things and I had never been to a Kinko’s before so I had no idea what I was doing. Needless to say no one came to help me nor did anyone even greeted me as I came it… Even after asking for help I didn’t get it… not to mention there was only one other customer in the store at the time!