Economy Moving & Storage

Brandon, Sammy, A.J., and Mark was my moving crew. These guys were professional, courteous, and made sure they got the job done. I had relocated back to Ohio in May and as we were waiting on our house to be finish it was hard to find a company that I felt good about because the company that that packed and loaded us in Birmingham was awful. I called a few other local companies here but felt good and comfortable with Jennifer at Economy Moving and Storage. She came out and looked at what I had and gave me a estimate, the estimate was a little higher than a company my husband wanted to go with but I just didn’t feel good about them. If you have to continue to call a company for a estimate obviously they don’t need my business. And you get what you pay for. Sometimes it worth it to pay more in this case. So if your picky like me and you want your belongings taking care of and hard working guys like Brandon, Sammy, A.J., and Mark are a great crew and Economy Moving and Storage is the best in town.

We had a big move and they did great. Took care of our furniture and made the process easy. Would highly recommend!

The move began over an hour later than they scheduled. We were contacted by phone 15 minutes after they were supposed to be at our home telling us they were running late and would be there over an hour after the originally scheduled time. When they arrived they got right to work and worked relatively quickly for several hours. We realized about 5 hours into the move that the original estimate was sorely inadequate. Th They informed us that the truck sent was not large enough to hold our belongings, so they would need to return to their facility, unload the truck and return to load the rest. They returned 3 hours later and began rushing to load the truck. At this point boxes were dropped and things were tossed (literally) into the truck. Our original estimate was 6 – 8 hours and $ 950. 11 hours after they arrived at our home we were handed the bill that was over $ 1600! My husband gave them his credit card to run over the phone, and was told the 4^th time they ran it that it was not a good card. My husband called Visa and was told that they were not entering in the number correctly. The fifth time they ran the card it was finally accepted. At this point we realize that we were charged for the 3 hours it took them to return to their facility and then return to our home because they sent a truck that was too small. I contacted the office to discuss the problematic estimate, but also to ask why we were charged for their transportation time that was a result of their error. We were told that we had more things than they had assumed so the move took longer than they could have estimated and they didn’t realize they needed to send 2 trucks. This was frustrating since I had completed with the admin Jennifer their inventory so that she could estimate more accurately the time and cost of the move. When they were contacted to move the belongings out of their storage facility into our new home, they were easy to schedule with, but then called to move the time from the morning (9am) to the afternoon (12:30). This was frustrating as we have small children and would have liked the extra time to settle in before they needed to be put to bed. They arrived on time for the second move and again quickly got to work. We started seeing problems with this move early on. They were rushing and dropping many boxes. When my husband attempted to suggest ways to move things he was told that they were the experts and they knew what they were doing. Soon after that they folded a $ 1200 king size mattress the wrong way, had one of the men sit on it and strapped it down to carry upstairs. The move back in was supposed to be faster than the move out, and still ended up taking 8 hours and they AGAIN erroneously entered my husband’s credit card information several times. I will add here that it was the hottest day of the year and I am sure that impacts the men who are doing the physical labor. It is frustrating, though, to watch as they overload dollies and drop boxes of your belongings off the truck ramp. When the process was over we were missing a dining room chair and had been told by the mattress manufacturer that the mattress was ruined. When I asked the supervisor on the move about this he first told me that I had told him to fold it that way, and when confronted with the fact that that was not true, said they had to fold it to get it up the stairs. When I explained that they had done so incorrectly, and therefore ruined the mattress he said there’s no way they can know how to fold every mattress. This was ironic since this is the same individual who had told my husband early in the day that they «were the professionals.» When I asked the process to have our damaged items replaced I was told that we would have to take them to court. After opening the boxes we found 3 broken glasses, a broken wall hanging, broken plates and they had severely scratched up the dining room table, my son’s bed, scraped 3 walls multiple times and the ceiling 5 times. We contacted the office to let them know that there were problems and were told that she would have to talk with the owner, Antonio, before anything could be done and that she would call us back. 3 calls/​messages later, we had still not been contacted. We were, however, contacted to say they had misbilled and needed an additional $ 200. During this call my husband brought up the fact that we had issues that needed resolved and a time was set for the owner to come to the house. The first appointment was a no show/​no call. We were not contacted by the office or the owner to tell us he would not be coming and had to contact the office AGAIN to reschedule. This time the owner did show and told us that they are only liable for $ 0.60/lb on anything they damage. This was a HUGE shock for me since I had specifically asked the admin for confirmation that if they damage or destroy something that the items would be replaced. Go with a larger company and protect your things!!!