computerDNA

Today we experienced a problem with my wife’s Mac laptop. She could not use her computer at home, since we upgrade to Fioptics. Victor patiently walked us through the process of resetting her computer and she was up and running in no time. I have used Computer DNA twice before and they have always performed flawlessly.
Thanks for your help Victor!

The go to Mac doctors in the Cincinnati area. They are great to work with. Very curious and fast with there work.

I did some work with Computer DNA a few years ago when my Mac Book Pro was having some issue with the display. They were able to fix it in less time than the Apple Store quoted and it was covered under Apple’s warranty. Additionally, I called them today inquiring about Hard Drive upgrades and they were willing to talk with me about my options and actually made recommendations that were less expensive and better suited for my needs. We also talked other genearl Apple questions not related HD upgrade. Super helpful and I would recommend them to anyone who has an older system out of warranty or people who dont want to deal with the hassle of going to an Apple store.
Additional note is that they are an Apple Authorized computer repair company so they can do the work and it wont void the warranties!

Mourning my MacBook’s sudden death, I took it to ComputerDNA for resurrection. With just a few details from me, the technician was able to diagnose what he suspected the problem was, tell me what would need to be done (and, thankfully, that it was still under warranty), how long it would take, what my options were to hurry the process, and that I had some food on my shirt. Yes, they are very insightful.
Also very professional. They were amiable and welcoming, very intent on fixing my computerlessness. All of their time estimates were accurate. In general, it was just well run. I hope I never have to use them again, but if any of my computing instruments get ill again, I’ll be going to them.
I should point out that I paid them absolutely nothing and they knew I would not be paying anything, yet they still treated me like a king. That’s a pretty good indicator of a good service culture
I think they only do Apple products, so sorry to you Microsoft slaves. Another reason to switch.