Chuck E. Cheese’s

I called to make a reservation, and the man told me my card was declined because of my billing zip code. I called my bank, and they told me that they had authorized a deposit for 50 dollars for the party. So I called chuck e cheese back to ask about it. Not only was the woman so incredibly rude to me, made me feel like I was lying, she told me to three way call my bank so she could «hear it for herself.» After my bank told her that the payment was authorized, and she said that my bank wasn’t telling the truth. So my bank took back the pending charge. That is the most unprofessional thing that has ever happened to me. If it weren’t for my 6 year old looking forward to her party, I would never come back there again. Not only do I work a full time job and am working the next 48 hours, the Eastgate location is 25 minutes from my house, and totally inconvenient. Your customer service is the WORST I have ever experienced. After this party, I will never be back.
On top of me writing the review above, they sent me an email just apologizing about the card problem, which I clearly stated wasn’t my issue. My issue was their customer service representative. Chuck e cheese is doing nothing about this and no one has reached out to me to talk about it besides an automated email that goes out to everyone.

You know how you periodically look back at your childhood and remember certain things in a certain way? Then as an adult you go and revisit that certain moment of your childhood fully expecting to experience that certain thing in that same exact certain way? And instead you come to realize that nostalgia can and often will play cruel tricks on your memory? As a matter of fact as an adult you come to realize that certain thing really kind of sucks.
I give you Chuck E Cheese.
As a kid I remember walking into Chuck E Cheese and feeling as if I had walked right into my very own heaven. The sights, the music, the sounds, the pizza, the prizes and of course Chuck E and his friends. I remember gobbling down the greatest pizza I’ve ever tasted. I remember singing along to Chuck E and the rest of the band (even as a kid I knew they were animatronics… but I didn’t care). I remember playing the most wonderful games (Skee-​Ball, pinball, the original Star Wars arcade game, Pac-​Man, Tron). I remember winning tickets and trading them in for prizes.
It was such a wonderful memory, I was sure it would be just as great for my kids. And to be honest, maybe it was. But as an adult, it sucked for me.
When you walk in you’re met by an obnoxiously bored teenager who’s disdain for kids is so painfully on display. As a matter of fact, every employee you come across seems to clearly hate their job. Before actually being allowed in however, you and your kids get stamped with one of those hand stamps that only show up underneath a black light. Then before you leave they check to make sure the kids you’re leaving with have the same stamp as you. How sad is that? A place that’s supposed to be safe for kids has to put in such security measures.
The place itself is just dirty and messy, with floors that do not appear to have seen a mop in quite a while and carpets that look worn, old, and in desperate need of a vacuum. Almost all of the animatronics have been replaced with screens with Chuck E Cheese videos. The video games are just… crap. The pizza and pretty much everything else that’s served are barely choke downable (yeah, I’m pretty sure that’s not a word). The amount of tickets that it takes to purchase anything from their little store makes it all but impossible for kids to get anything. And the overall prices for food and tokens is borderline insane.
And of course when you’re there you’re spending the entire time chasing after your kids. And if you lose sight of them for just a second you start to freak out. After leaving you get a sore stomach from the awful food, you get a painful reminder of how much money you’re willing to flush down the toilet to make your kids happy, you get a headache from all the stressing out you’ve done, and more than likely you’ll also get an ulcer.
No matter how great your childhood memories of Chuck E Cheese might be… the truth is so much more painfully blech.
Mahalo, and avoid.