Bob Sumerel Tire & Service

Bob Sumerel really cares… About their bottom line.
Was towed here with one flat tire. I was told the other was going to go basically any second. Foolishly I believed them but had them put it in my trunk as a spare. I had a tire guy check it out and it had months left on it. Don’t get taken by this place.

Used to feel comfortable bringing my car to any Bob Sumerel, and especially the Downtown Cincinnati location. A few years ago my Celica (RIP 230K miles!) went there for regular and not so regular maintenance.
Not the great place it once was…

i love bob sumerel! they are totally trustworthy and reliable. sometimes i will even think i need something done and they will tell me i don’t (they keep better track of my service schedule than i do). i know that i can always trust them to tell me what is really wrong with my car and fix it and not try to charge me extra or do work i don’t need. i started going here after another repair shop had «fixed» a problem twice, only to have it come back. it turned out they were fixing the wrong problem.
as others have said, their customer service is always excellent too… they will call you that day to let you know what their timeline is and will always give you as many options as they can in terms of cost and repairs. i have been going here for years and am always very happy with them.

Ok, maybe I just needed a patch for a slow leak, but none the less this place was awesome. In and out in no time flat… uh maybe not a good reference, the flat part and all. But still! The bill was fair and the service was awesome. The guy working there seemed to really care. Hmmmm… maybe it was Bob himself?

There is nothing worse than getting in your car on your way to work, and your car not starting.
Well maybe that AND it being a Monday.
I got towed to Bob’s and they had to do some diagnostics on my car. Turns out I needed a new fuel pump, to the tune of about 600 $.
I’m fairly sure they weren’t the cheapest, but they had great customer service. The same person called me everyday twice a day until my car was fixed. Even if it was just to say the part had come in or that they needed a bit more time. I really appreciated the updates as being without a car can be kind of nerve wracking.
The good news is they have a store card with zero interest for 3 months. So my car crapping out on me might not ruin Christmas after all!

I could not have been happier with my experience at Bob Sumerel. Quick, efficient, personable. Like magic elves of the tire biz.
I had a flat tire (one of life’s little joys) and was hoping it could be patched right up. I drove my car here and they took me through it step-​by-​step, starting with exactly how much time it would be before they could get to my car (they said 20 minutes but it ended up only taking 15.)
A patch job on the tire wasn’t going to cut it, unfortunately, the tread was too thin. They showed me on the tire exactly what they were talking about and why it would just pop (which I appreciated.) I needed a new tire and they took me through all the options on what I could do. Seriously, loved it.
You also get a 5% discount with a AAA Membership! Nice.
It’s the little things that make this place five stars. They have giant glass windows in the waiting room so you can watch what they’re doing to your car if you want. They also have free wifi with instruction on how to log on. Loved it.
Seriously, I was thrilled with my experience here. They got me in and out and didn’t charge and arm and a leg. Car problems are awful, but this made it ok … or, you know, as OK as a busted tire can be.