Bob Sumerel Tire & Service

I live 200 miles away from Cincinnati, but often travel here for business. This is a place I nearly make a habit of going to if my maintenance is due. The place on Paxton and the place on Wunnenberg are two of the best locations you can go to. They don’t try to make a deal out of something not wrong with your car, they don’t try to sell you something that you don’t need. They value your business and your concerns as a person. This is the way that most auto shops should be. This business is much better than many of it’s competitors. I can say for sure that this place will have my business any time I’m in the area and need something done. Doug and the staff are amazing.

I have been coming here for years, for tires, oil change, diagnostics, brakes. Doug and staff make no flowery promises. They just get the job done. In a pinch, they go above and beyond.
It truly is a relief to have competent and caring people help me with my car.

This place is the worst. I took my car in after it stalled on me. They said it was the battery, and charged me $ 150.00 for it. Ten minutes later as I was driving, my car stalled again and almost caused me to wreck. I got it towed there again so they could fix their spotty workmanship, and the manager Doug told me it was my Crank Shaft Position Sensor that wasn’t working. They charged me $ 290.00 just to fix it, and I was only able to talk them down to $ 260.00.
It been only a few days later, and my car is driving really poorly, my check engine light is on, and it smells like gasoline. They obviously didn’t even test their services by driving my car around to see if it was running okay. I don’t know what they did to my car, but I will never go here again. I almost decided to go here again to argue with them to figure out what they did and remind them that the TWO times I’ve used their services, my car has come out in a worse condition, but I’m just going to go to a more honest, mom and pop shop. Bob Sumerel will rip the hell off of you and feed off your desperation. Don’t go here.

I went here yesterday for an oil change. They have a special right now (heard it on Pandora) for an oil change and tire rotation for $ 19.99. I checked out the reviews and I was honestly very skeptical based on what I read. I called ahead to ask about the deal and made an appointment, they had two available same day so that was nice. When I arrived I found out it would be an hour which I thought was long for an oil change. He said it was because of the tire rotation, which makes sense. I passed on the tire rotation as I just got new ones last week so I just got the oil change. It took about 30 minutes. The two guys who were at the front desk were pleasant enough. One seemed like he was ready to go home and the other, Jim, was very sweet and patient.
I think this place is fine for an oil change especially for the price. They didn’t try to up-​sell me which I liked but also could be because I was very clear that all I wanted was a basic oil change. I would go back for the same service and price.

Initially, I thought this place was great. I went in on a Friday afternoon at 5 with a tire that needed to be patched. They completed the work in less than 40 minutes, gave me my AAA discount and off I went. Then we noticed that they forgot to put the center piece back into the hubcap. So I went back on Monday to see if they had it. They didn’t, but offered to order me another one. Went back Thursday to pick up the new part and it didn’t match the other hubcaps. So, they had me drive to the dealer to get another one and they would reimburse me. So over to the dealer I went, then back to Bob Sumerel. They did credit me, and all was well again. Just a little frustrating to make 4 trips to this place to «fix» something that shouldn’t have happened in the first place. My advice, take a quick walk around your car when you leave this place and make sure all the pieces are there!

It is hard for me to give Bob Sumerel a rating. On the one hand, they badly scuffed my 20″ aluminum rim while mounting a tire. On the other hand, they agreed to repair and eventually replace said rim when it could not be repaired.
I will say this: in today’s day and age (with polished and painted aluminum wheels) not having plastic protective parts on tire installation tools is probably a bit antiquated.
I am thankful that I was carefully watching the install tech and stopped him after he ruined the first rim. I am also thankful that the manager on duty did the right thing and replaced my rim.
Don’t know if I’d return here though.

I’m having a bad day… my car had a flat tire this morning, and I had no idea where to go because I’m new to Cincy. So I just took it to the nearest place… and i’m glad I did. They were able to take care of my flat in under an hour, even though I just drove up without an appointment in the middle of the afternoon on a Tuesday. For the patch they were going to charge me $ 24, but they offered to cover the cost if I signed up for AAA. So I signed up for a year for $ 55, and because it is buy 1 get 1 free right now, my fiancé also got AAA for a year for free. So that’s coverage for two people with AAA for $ 55, and I saved $ 24 on my tire. Great deal! I’m really glad I came to this place.
And, in the future, they have discounted rates on things like oil changes for AAA members. And it’s conveniently located in the Hyde Park Plaza so we just shopped and grabbed lunch while they worked on the car.
I do wish it was a little nicer/​cleaner inside, but I guess that’s to be expected for a bar service place. Overall, a good experience in a not so good day.