Twids Sporting Goods

Over the years, I’ve spent literally thousands with this company since I have two kids who’ve played through the Edmond Santa Fe program and let me tell you, these people are clueless. If you place an order, you may as well EXPECT that at least one of your items will be lost or ordered incorrectly. Most recently, my wife and I were in their store and she ordered a pullover jacket, since they didn’t have her size in stock. That was over two months ago. Now that it’s 95 degrees outside, they STILL can’t find the order or the jacket. We’ve called up there and gone in person approximately 10 times since then and each time they PROMISE they will check into and someone will personally call us back. NOT ONCE have we actually received a call. Each time, whoever we’re talking to blames someone else for the order not being found. Even when we ask to talk to the store manger, we get the same response. They obviously have no system in place for handling the orders they get and NOBODY in the entire company will take responsibility and just fix it. instead they all just point the finger at one another. Same EXACT thing happened with the stadium seats we tried to buy in there just before the jacket incident. My advice, take your money elsewhere… it’s not worth the frustration and you can get your merchandise cheaper elsewhere. Needless to say, after all the money I’ve spent in there over the years, they won’t get another dime out of me.