Speed Supplies

Do not buy from this company.
I made a purchase, and never received the item. After two months and multiple attempts to contact them, I had to file a complaint with my bank to get my money back. I never received anything from these people, and they never responded to any of my attempted contacts, neither email nor phone. Go elsewhere.

I ordered my parts online like everyone else. I waited 7 calendar days and had not received any type of status update in my email. So I went to the website and clicked on the Status Update link and then input my email address. All it showed was the date that I made my order as a link, so I clicked on it. It then brought me to a page that showed «For questions about order statuses, please click on the link below.» and a little «Sticky» saying «Questions? Click here.» Which when clicked, brought you to a Customer Service Inquiry in which you have to fill out asking what your status is? I filled it out and finally got an email saying that my product would ship in a week. This was approximately now 3 weeks since I placed the original order. I sent an email back to see if they could expedite shipping. I never received a return email. Well a week went by and no notice of shipping. Now it is nearly one week later and I just got a notice that my product will ship. It will probably be 6 weeks from the time I ordered the product until the time I get it. I could have received it within days if I went with a credable vendor. No communication, no service — the price differential wasn’t worth it. STAY AWAY FROM THIS POORLY MANAGED BUSINESS!!!

I ordered an exhaust on a Sunday which was shown as available. Credit card was authorized immediately. The credit card authorization expired on Wednesday. I checked status multiple times during week but no info is provided on companies order status selection tool on website which refers customers to email questions. No phone number is available to check status either. I emailed
for status on Thursday with no reply obtained. Cancelled order on following Sunday since item hadn’t been shipped in 5 full business days or even a status communicated. Owner Rob then replied to my email on Sunday night about 10 pm. Below is the email exchange. Read from bottom up.
RE: Cancel Order

Apr 26 at 10:25 PM
To me
Finish school, get a job and then think again before you criticize.
— – Original Message — –
From: Mike Sent: Monday, April 27, 2015 12:23 AM
To:
Subject: Re: Cancel Order
No shit I said my card wasn’t charged.
Sent from my iPhone 6+
On Apr 26, 2015, at 10:24 PM,

wrote:
Your card was authorized but not charged. Save the criticism for when
you finish school.
— – Original Message — –
From: Mike Sent: Monday, April 27, 2015 12:20 AM
To:
Subject: Re: Cancel Order
That’s good. I got no reply to my email on Thursday. Your company sucks
just look at the Internet! I haven’t been charged just informing you
not to ship out of courtesy. Usually when you order something you’d expect
the merchant to ship in less than 5 business days. Not with your co though.
Thanks for wasting my time and good luck with bankruptcy.
Sent from my iPhone 6+
On Apr 26, 2015, at 10:16 PM,
wrote:
Hi Mike.
No, we do not have excellent communication over the weekend for demanding
customers with comments such as this.
You got a GREAT price on this item.
I am getting this refunded for you now.
Rob
— – Original Message — –
From: Mike
Sent: Sunday, April 26, 2015 6:42 PM
To:
Subject: Cancel Order
Please cancel my order of 4÷19÷15. It was for a SLP exhaust.
You have terrible communication and poor shipping
speed.
Sent from my iPhone 6+