Roto-Rooter Plumbing & Drain Services

This company need some ethical trainings. I used them 3 times within a month, all they did is come out here clean one single drain, and next time go to another one, how easy is to make cash like that! I offered to hire a camera to check out what the problem was, they said not needed. The girl working as dispatcher yelled at me asking for credit card numbers. I said I last time I paid you was 3 days ago, can I speak to a manager? She said the manager is not here, we need your credit card before we do anything else. I said I don’t like your attitude, let me speak to somebody else. She said let me have your credit card number first before you do so.
It’s crystal clear that this is a unethical and greedy business.

I called Roto-​rooter because I have tree roots growing in my French drain and wanted to see if that was something they could help with. After double-​checking, the person on the phone said yes, they could help, and asked if I would like to have someone sent out today. I was thrilled they could get someone out so quickly and said ‘yes’. A very nice man showed up, opened they drain covers, reached his hand in, pulled out some roots and dirt. He then went to the other drain cover and took it off, then we ran a hose to see if any water would come out at the first cover. None did. So, we took the hose and ran it through the first cover to see if any water would come out at the street. None did. He said that it looked like I had tree roots blocking the pipes and suggested I call Roto-​Rooter to have them send someone with a camera out to look at the problem. Then he charged me $ 111.
This complaint is not about the person they sent out, who obviously wasn’t told what the problem was, but I suppose was trying to follow whatever guidelines he was given. The complaint is that I was charged $ 111 to be told that I had tree roots blocking my pipes, which is what I said to them when they called in. At this point, I am wishing I had called them before I wrote the check because I have a feeling that is $ 111 I will never see again.
If it were possible to give lower than one star, I would.