Renaissance Oklahoma City Convention Center Hotel

I was severely disappointed by everything about this hotel. The valet parking service was poor and incredibly inefficient. I spoke with someone at the front desk and he offered to credit my parking charge. That didn’t occur. When I point that out upon checkout the gentlemen said there was nothing he could do. I was over charged by $ 20 per night from the rate I booked. I spoke with the front desk about that and he chose not to address that issue claiming he couldn’t make the adjustment. The concierge lounge was constantly out of basic items like water and the food was constantly cold. I’ve stayed at this property a few times and consistently it disappoints! I can’t believe it’s part of the good Marriott brand.

Unfortunately, my stay here wasn’t very long because of an extremely long flight delay getting to Oklahoma City, so I literally was only in the hotel long enough have to take a shower, sleep, take another shower and then leave!
Overall, I would say the lobby is nice, and relaxing, especially by the water fountain. Everything was clean, and in order. Check in only 2 to 3 minutes but it was probably around 1 AM by the time I did check in.
The room was neat and in order and I had no issues other than it look dated and like every other Marriott in the country! I had a fairly good view outside of downtown Oklahoma City, which wasn’t bad. I wasn’t displeased with the décor, just I feel that it looked like a regular Marriott room! The walls did seem kind of thin, I heard my neighbor’s cell phone going off early in the morning. My bed was comfortable.
There was no refrigerator and the outlets in the lamp on the nightstand did not seem to work very well.
The bathroom was clean, very roomy and free from any defects or problems. There were only enough towels/​wash clothes for one person, if I were traveling with someone else, I would have requested additional towels/​wash clause.
I did not have time to check the Internet or try the restaurant, so I cannot comment on those two items.
I took an Über from the Oklahoma City airport and it cost right at $ 11, which wasn’t bad.
If you need a hotel downtown, this could be a spot to stay, if you could catch a good price for it. I’m not a big fan of hotels charging exorbitant amounts for parking each day, so you may want to take an über and walk if you can while staying downtown.
If all your business is going to be downtown, I guess I would stay here.
Overall, I think it was a little pricey for what you get at the end of the day, but maybe that’s Oklahoma City?
I have stayed in some Marriott residence Inn’s that were a lot nicer and a lot less expensive and had more to offer.

The lobby looked wonderful, room was clean, some Outlets didn’t work, check-​in lady was not friendly… I definitely did not feel welcomed when I got there unlike other Marriott Hotels I have been to.
Ordered room service which was fast and delicious expensive but that was a given.
valet is another story… if I could just write a review for valet it would be a negative star! I had items in the car which were thrown around making it obvious that whoever drove it drove it recklessly I was so upset I had to speak to a manager. I got my money back for valet and a lot of apologies and two bottled waters… but I really hope that they were spoken to and whoever drove my car hopefully isn’t there anymore

Aweful service and rude staff.
One of the worst possible experiences I have ever had at a marriott. Weirdly rude staff and their Internet is absolutely unreasonable. No one helps you out with faulty keys on doors and trys to blaim customers for how full they are and how their programming doesn’t work at sometimes.
I paid 16 bucks a day to get a premium internet connection and I couldn’t load my Gmail after 5 minutes. When I talked to the customer service, there reply was «well it is wifi and you are dealing with radio frequencies. Sometimes it is unstable.» Somehow, the internet worked fine for next 5 minutes and then stopped. After the second complaint, their reply was «we are really full and a lot of people are trying to use Internet. There’s nothing we can do about it.» Overall, horrible customer service and rude people.

This is my 4^th stay at this hotel. I stay here once a year for the National Tornado Summit which is held at the Cox Convention Center.
I have been pleased with each of my stays here so far. The rooms are clean & nicely decorated. There is generous space in the bathrooms. WiFi is available, but it costs about $ 12 per day. Restaurant, bar, & a sandwich/​gift shop are located downstairs. There is also a walkway connecting the hotel to the Cox Convention Center.
They used to provide a shuttle service to/​from the airport. This service was discontinued in 2015. A taxi from the airport may range from $ 30-​$ 40. I just grab a rental car & park in the Santa Fe parking garage for $ 10 per day.
The hotel is within walking distance to the OKC Bombing Memorial, OKC Museum of Art, & Bricktown.

If you enjoy waiting for service items that will never show (such as as towels and toilet paper) and having to clean your own hotel room, this place is for you!
As a Platinum Rewards member who stays in Marriotts 70 night per year, I have been a Marriott loyalist; however, my experience at the Renaissance OKC may have me switching brands.
Most of our friends we traveled with stayed at and highly recommended the Hilton Garden Inn. Next time we are in town, I won’t be coming here
We did not get maid service despite requesting it. When I called back down, the front desk said it was too late as housekeeping went home. I asked for 5 towels and some toilet paper– they never brought it. I went to the front desk and asked for 5 towels, sheets, toilet paper and toiletries and only some of it was brought up. I had to take out three bags of garbage and change sheets on the beds. We were still short 2 towels and no toilet paper. I called again for 2 towels and toilet paper. Nothing was brought up. About 9pm, I went downstairs again requesting 2 towels and toilet paper. Still nothing. .. .
In addition to the our housekeeping woes, the restaurant was excessively slow and our food was overcooked– a dry, tasteless burger, tough, dry chicken and burnt grilled cheese. The walls are paper thin so we heard many conversations and the trains woke me up constantly. My frustration was the utter lack of professionalism and customer service from anyone on staff I gave them numerous opportunities to make things right and they never did. Also concierge was not open on the weekends.
Morning cannot come soon enough. I want to go home. I’m mad I wasted so many of my points redemption in this terrible experience!!! I am shocked at the amount of ineptitude of the staff– it was 100% across the board. Sometimes you have one bad one in a bunch, but everyone I interacted with was of no help to us.
The only positives were the location to the Cox Center for our gym meet and the kids liked the glass elevators and koi pond in lobby. Should we compete in this meet again, I won’t be staying here.

I was pretty disappointed in my stay at the Renaissance okc. Although the lobby and general areas are very nice and updated, the rooms are subpar. They are outdated and borderline unclean.
Things I was disappointed in: 1. The walls were a pale yellow so I could see stains. 2. The tub in my shower was so concave that I felt like I was standing in a storm gutter. Plus, my shower curtain was stained. 3. Since the hotel is so open, you can hear everything from the lobby and general areas. 4. Wifi is not free in your room unless you’re a rewards member. 5. Breakfast is only for rewards members on a certain tier and the breakfast options suck.
Things I liked: great location.
I will stay at the Hampton inn or the aloft next time for sure.

A-​okay.
I’ve spent many a night in this hotel. It’s typical, some things better than normal, others not.
Staff was very nice. I didn’t have a negative experience once with the probably 20 – 30 employees I encountered over the weeks.
Many of the rooms I stayed in had dingy carpeting. Flat-​out unappetizing carpet that made me wear my shoes in the room. Everything else was clean. One of my colleagues stayed here once and refused to come back because of the state of the carpet. My next stay had a wet spot in the carpet; I cringed, washed my feet in the tub, and wore my flip-​flops to the bed.
Frequently, the curtains were broken in a way that I could not get the blackout portion to slightly overlap so I had the sun peeking through while I hissed like a vampire in the morning. «Ah! I’m melting!»
If your room is on the East side of the hotel, you may hear the bands of Bricktown while trying to go to sleep. Dial 0 to get earplugs and ask for Maintenance if the operator tells you they don’t have them.
The entry area, bar, check-​in, pool, and little shop are all very nice and open. The gym had everything I needed.
Room Service was slow and I only did it once. As an apology for taking over an hour to deliver a salad, they brought a slice of pie after I specifically said «No, please don’t bring me a dessert» over the phone while I was checking on said order. The pie was yummy, btw… pre-​workout meal of champions of course.
They do offer the 500 Marriott points program for skipping a day of housekeeping. If you travel for work and have become point-​obsessed, this is nice. I mean, it’s not like I view my point statements and mutter «my precious» in a Smeagol voice or anything like that.
This does beat the Sheraton across the street. I’ve also spent too much time in that place. My Sheraton colleagues came over to the Renaissance one time and said things like «omg, it’s like you’re in a real hotel… with a real bar!» when they walked in.

I’m basing this review on a comparison to other Marriott and specifically other Renaissance properties.
Check-​in: There was no line and the check-​in process was fast and easy. I did check-​in online beforehand so that probably helped.
Lobby: The lobby area is beautiful. There’s a koi pond!
Room: Now this is where the 2 star rating comes into play. The rooms seemed very outdated. Bright yellow striped wallpaper, yellow/​orange striped carpet, those horrible fabric shower curtains that always get stained and likely never washed! The beds themselves were very uncomfortable and not the typical comfy Renaissance feel. The walls were so thin that I could hear the man in the next room having a normal conversation over the TV… he wasn’t yelling at all.
Breakfast Buffet: Here’s another reason for the 2 star. The breakfast buffet was a typical breakfast buffet… not remarkable. We went early so we were one of the first people there and only one of two parties in the entire restaurant. Despite that, it took my husband a good 10 minutes to get an omelet (no one in front of him). I had eggs and biscuits and gravy. The biscuits definitely weren’t fresh because they were hard and dry. The pastries looked like they were weeks old and my kids had to eat cereal in a cup because there weren’t any bowls out. Not a horrible thing, but who doesn’t have bowls for cereal? Luckily the waitress noticed that none of us ate much so she only charged us for one buffet ($ 18). Definitely a bright spot!
Coffee shop: There’s a coffee shop within the hotel that claims to sell Starbucks coffee. Don’t expect to get Starbucks quality though. When I first walked in there was no one behind the counter and the man in front of me asked if we were supposed to make the coffee ourselves. A woman finally came in and fairly quickly made me a skinny hazelnut latte (just like I always order at Starbucks). It wasn’t drinkable. The latte tasted like chemicals and I couldn’t drink more than 2 sips.
Valet: Now if I could rate only the valet, it would be 10 stars! They were amazing. I’ve never had a valet not only help load the car (typical) but also assist my kids in getting in their car seats!
Overall I just didn’t feel like the hotel lived up to the Renaissance reputation. I’ve stayed in many Renaissance hotels (Dallas and DC mostly), and this one didn’t come close. The Residence Inn not far from here was a much better experience and I’ll likely try to stay there again.

Hotel décor is dated, no fridge in room, a little pricey. Check in staff was not friendly at all. Breakfast buffet was good but again pricey. Not super impressed and I generally like Marriott hotels. Wish I would’ve stayed somewhere else.

From someone who stays in a lot of hotels and primarily Marriott properties, I don’t understand the 3 star rating.
From the Valet service, the front desk staff, room service and everyone we came in contact with were really prompt, friendly and competent. The rooms have always been everything they need to be with comfortable beds and good work area. Well decorated and inviting. Great location and easy to get to. What am I missing people?

Pleasant employees but service is very slow. Check in. Valet. Housekeeping. Not consistent with other Renaissance locations. Décor dated.

Room service is a joke. I ordered dinner and it took 2 hours before I saw it. They comped me and I figured it was a busy night. On my last day I ordered breakfast only coffee and an English muffin. That took over an hour.

Frequent traveler.
Staff — front desk /​other — Meh
Top floor status area — amazing, so polite and friendly
Great breakfast buffet for those with the option.
Rooms are good size and offer a quality desk and chair which is important as I’m someone who often leaves the client and continues to work.
Very nice décor upon entry with a waterfall touch, didn’t get to check out the gym due to lack of time.
Valet parking w/​neat text ahead of time option.
Would certainly recommend it.

Beautiful hotel lovely facilities pool area was very clean and very nice had a Manny Petty at the spa and really enjoyed it very great service in concierge room loved our stay there

Great location and friendly staff. Nice rooms that are very comfortable. Club floor is just okay.

I have multiple complaints about this complex.
The «Bar» in this hotel, is both overpriced and a joke.
I was ignored for quite a long while when I came to the bar, then I ask for simple drinks that the joke of a bartender «never heard of». WOW. SO, they hired him just to be a snooty scumbag to women and out of town types who know more about hs line of work than he does???
I was «yelled at» (warned harshly) as well as my boyfriend to «cover up» while WALKING and TAKING THE ELEVATOR to the pool. I couldn’t believe that!
I understand this is a «nice», «classy» place, but do you know what isn’t «classy»??
Being sexist and ageist (discriminating based on age). This place definitely has the «old conservative white man» power hungry control freak standards going on at this establishment.
I wasn’t wearing a G-​string. I had a conservative 1 piece bathing suit on. My boyfriend simply didn’t have a shirt on. Apparently, this is enough for a warning.
We happened to be barefoot, too. They must have missed that to bitch about.
The mini-​bar was incorrectly charged, for whatever reason.
The best I can guess is that it is «weight sensor activated» and even if you picked something up and put it back (or put it back in the wrong spot?) you were charged, regardless.
Snooty, rude, unhelpful hotel staff.
For my multi-​day stay my towels weren’t changed at all. WTH? That just seems cheap.
And worst of all, no free/​complimentary breakfast. They had the nerve to charge like $ 6 for fruit. Even 2 star hotel chains have free bananas and bagels for breakfast!
I guess the greed of this «classy» establishment couldn’t be bothered with complimentary breakfast. (They figure the typical client here will overpay for a subpar hotel breakfast??)
Paying for parking irritated me, too. No such thing as validation? At a place like this? You would think the room rate would cover that.
I’ve stayed at TRUE 5 star resorts and hotels before.
THIS IS NOT EVEN CLOSE.
I’ve been to comfort inns’ that had ALL of the same amenities PLUS had free breakfast AND DIDN’T have a snooty staff, or any of the other problems I had.
I RECOMMEND JUST ABOUT ANYWHERE ELSE BESIDES THIS PLACE.
This place is literally just «for show». (The nice looking lobby)

I called the hotel a day prior to my stay and asked for a specific room, understanding that an NCAA event would be in town and the hotel would be swamped due to it’s proximity to the convention center and arena. They were very pleasant on the phone and I was delighted to find my room was assigned as requested.
At check-​in they were quick and friendly. They even offered bottle water as the concierge lounge was closed at the late hour I arrived. I thought that was a real nice touch and an easy way to personalize check-​in and show they care.
The room was decent. Certainly not the best room ever, but it’s been renovated and it was generally clean. The room faced the convention center with a decent view of the nearby Devon Energy Center and tower which dominates the OKC skyline.
I found the bedding and pillows to be very comfortable. I was disappointed that the power plug in the lamp next to the bed was very loose and unusable. I ended up having to run my extension cord to behind the TV. Otherwise there’s lot of power plugs on this nifty multi outlet they had on the desk.
Thoroughly unimpressive was the fact that the room lacked a mini fridge. I called to have housekeeping deliver one, but the one they gave me was more like a mini freezer. As it turned all my beverages to slushies. Sadly, the little knob to control the temperature was busted off. The room also lacked a in-​room safe.
The bathroom was ok, but they seriously skimped on towels. I mean just two towels… how do they expect a couple to function? Or a solo business traveler that likes to carpet the floor with bath towels? Or a yoga enthusiast that likes to use them for a make shift mat? Worse yet in the bathroom was long hairs in the tub. If you’ve seen my profile pic, you can pretty much deduce that they weren’t from me, and the bathtub wasn’t thoroughly scoured prior to me arrival.
I was upset that housekeeping wouldn’t replace toiletries like soap and shampoo-​seemed skimpy. Also, had to ask for more laundry bags when it became apparent they wouldn’t be replaced.
The hotel stepped up their game when it came to laundry service which was very good & very affordable for a hotel. As they should, they delivered the finished laundry right to my room.
Now room service left a lot more to be desired. First night I called they said it would take 30−45mins. Second night they said it would be over an hour. I feel that’s unacceptable for a club sandwich, side & drink. If that were my operation, I’d take on more staff, or cross train folks in other departments to assist with service. Let’s be honest, there’s not much to eat late at night in OKC without going under the railroad tracks for a ten minute walk.
The Renaissance had a great shuttle service with a very friendly driver, but the valets were always unwilling to summons her for a lift. You’d ask where they go and they give you the radius, but then they suggest you just walk… what gives. Cab service in this town was abysmal. Suggest Über (UberX cars only) or a limo service.
Renaissance’s 15^th floor concierge lounge was nice. Stocked with beverages and light snacks. Only wish was that they refrigerated their yogurt instead of placing it in ice and having it melt for long hours.
Overall a decent stay, if they tweaked a few service issues it’s be great.

My wife and I stayed here for one night, on points, while attending the Bulls @ Thunder game. Which, I must tell you, makes this hotel in the perfect location — you can stroll to dinner and drinks in Bricktown, about 5 minutes away, and then walk another 5 minutes to the stadium, and another 5 minutes back to the hotel after the game. Really, the perfect location.
We showed up early and got right in. The hotel is an open atrium setup, and feels like an Embassy Suites as a result. They accepted my «high floor» preference, but not my «far from elevator» preference. Oh well. Our room overlooked the convention center and train station, and was very comfortable. Large and spacious, with a huge bathroom… that really could have been made smaller (and the extra room used for the living area. But that’s just my preference).
I’ve seen reviews around the Interwebs that housekeeping here is very loud. Before we arrived, I thought «Huh? How can that be? And who cares?» But holy cow, it’s true. They’re always speaking very loudly in the halls and banging things around at all hours of the day. Nothing better to wake up to on a cold December morning than two housekeepers being incredibly loud at 7:00am.
We didn’t eat or drink here, but the bar area looked nice. The lobby was spacious and bright. Valet parking is expensive and a pain — they have to park it 4 blocks away, and when you give them your car, they say to expect 15 minutes for it to be returned. Perhaps longer if there is snow and ice. So that’s not cool.
I would stay again, but I wouldn’t be against looking elsewhere.

This place used to be the bomb… but mother time has had its way. Excellent service but just an old property. Most folks don’t know what I’m talking about but they will bitch about the rate. I paid $ 269 for a 2 room suite (and have many times here) and that’s a fair deal. Clean, good service, attentive staff!
Now the BAD… train goes thru at 6:30 am blowing its horn… wth, most cities have
banned that in their downtowns… OKC???
Next my suite just has to above the next door Sheraton Hotel service entrance…6:30 am. trucks backing up… beep, beeep, beeep, beeep, ! Then here comes the 7:00 crew, car door, horns, loud pipes… aye aye aye… I’m up 2 hours early!
Probably no more!