PetSmart

Wow! Horrible customer service while checking out. Two women were checking people out, I stood in line to purchase my pets products, the cashier just walked away after finishing the customers transaction. Not a word from her. So, I moved to the next line where the cashier was having trouble with a flea collar. The line was 4 deep. Here comes the first lady, again without saying anything other than I can get someone over here. Absolutely the rudest service I’ve ever experienced at petsmart to-​date. I’m pretty sure the cashier must think everyone is such an inconvenience to her life. Too bad there wasn’t a survey attached to the receipt.

It’s PetSmart. I haven’t found it to be different than any other PetSmart I have been to. The place is always clean, and the employees friendly and helpful. Prices can be great, prices can be overpriced.
Grooming…well, let’s get into that.
The first time I took my dog (a yorkie) to be groomed, I was told it would be about 3 – 4 hours and I would be called when he was ready. He was getting his obvious grooming, plus extras — nail grind, ear cleaning, and his teeth brushed. The extras cost almost as much as the grooming itself did. I dropped him off and there was only 1 other dog, who was currently being groomed, ahead of him. But four hours later, I hadn’t heard back. I went back over and found out my dog had been ready for three hours, but no one bothered to call me. They even admitted they forgot. I mean, how do you forget about a dog that has been stuck in a small cage for hours and is barking? While he looked great, I spent about $ 80 when it was all said and done. I wondered what they planned on doing if I hadn’t showed up.
I took him back in for grooming today and decided against the extras this time. I specifically stated I wanted a 1 inch cut. I signed the form that even had «1 inch» written on it. I was told the same amount of time, 3 – 4 hours. They were currently grooming two other dogs and I heard more in the back, so I figured that time frame was going to be more realistic. At 15 minutes shy of four hours, and not having heard anything, I decided just to drive back over. That’s when I saw they had just started cutting his hair. Ok, there couldn’t have been THAT many dogs waiting for a cut. And besides, what is the purpose of an appointment if you aren’t going to get to it until hours later? He was finally ready to go about 20 minutes after the four hour mark. The girl was very apologetic and stated their district manager came in. First, it would have been nice to receive a phone call letting me know there would be a delay. Second, I find it very irresponsible of the district manager to expect the employees to just stop their jobs when the customers are depending and waiting on them. I also noticed that my dog’s hair looked longer than it should have been. When I had the report in my hand, I saw she had written 1 ½ inch… they switched it out. Not a HUGE deal, but a bit frustrating since 1. I should get the length I request, not the one they choose on their own, and 2. this means he will need to be groomed again earlier than anticipated. They still did a good job, but frustrating nonetheless. This visit cost around $ 50 between the grooming and tip.
I’ll still shop here, but I think it’s time to look elsewhere for a groomer.

I adopted a dog on a Sunday at this store and he smelled really bad. Ty was able to squeeze us in and Rocket left smelling amazing. Everyone there was so nice and helpful. She even helped me pick out all the things I would need for him. I will definitely be going back to this location.

While I preach «shop local» I’m horrible about not shopping national chains — even though I still shop local a lot. PetSmart is a pertty decent chain that has a conscious. They have pet adoptions, give back and carry eco-​friendly products to keep your furry (or scaley) family member happy and healthy. Their obedience courses are not crazy priced and are guaranteed. Most of the time, the service is very friendly and goes above and beyond to help you find what you are looking for.

While on a road trip from NC to CA, I stopped at this Pet Smart to purchase a wire dog crate. As I was trying to hurry, pick one out and get to my hotel after an 11 hour day of driving I got stopped by a Pet Smart trainer. All she had to say were negative things about my dog, but isn’t it obvious that he would be a little excited after a long day in the car? It’s not like he was out of control, so I was very shocked that she had such a long list of things to correct me on. I was left completely embarrassed. She was very condescending and belittling and unfortunately I did not get her name.
On the bright side, my checker was very sweet and I was glad that I got to interact with her on my way out the door.