Pep Boys

When I first went to this location last week to get my bearings changed on my car they were more than helpful and considerate. I was asked to call in the day before Christmas to make sure the part that was needed for my car, they had in stock for my appointment on Saturday was available. Given the holiday rush I forgot to do so it showed up for my appointment this morning like scheduled only to find out they didn’t have the part. I was told that I should have called them to find out beforehand. I’m sorry but I feel as if you know a customer is coming in for a specific car repair, you the mechanic, you the shop, should be the one in charge of making sure that part is in stock. Now I’m having to drive in an unsafe vehicle to the other side of town to a location that actually has the part I need.

Awesome customer service! I called ahead to see if they had tires for my vehicle, the guy on the phone was super patient while I tried to scrambled to figure out the specifics about my car. When we got there he showed us some tires to choose from and explained the current promotions that might apply to our purchase. We explained we had a plane to catch in a bit and he made sure we got out car BEFORE the quoted finish time! We had a little hiccup with the oil change we wanted… but he helped us get that situation taken care of. Overall, amazing customer service, super friendly, and fast!

I have been a loyal customer of Pep Boys several year now. the location in NW Expressway has great customer service. All the staff if friendly and don’t try to high pressure you into paying for service you need. An attendant even offered us drinks for having to wait a little longer than usual. Great place.

Hmmmm another place that is hard to rate.
Tips for a visit to Pep Boys.
1. Schedule maintenance visits online.
2. Visit their website for service and other coupons.
3. If you go to the NW expressway location use Mike England the mechanic. He is a big burly guy that will get it done.
4. Sign up for their reward program. After spending $ 200 on ANYTHING, to include service, you will receive $ 10 back.
5. Be proactive!
The windshield washer fluid was not spraying. I had it looked at Jiffy Lube, but decided to try Pep Boys. I had used them in Vegas but hadn’t used them since I moved here. I receive emails from them every once in a while. I looked on their website before I left and found a 15 percent for service. I was happy! Also, online you can schedule your appointment. I had an appointment that was suppose to end at 150. So I scheduled mine for two.
My appointment ran late so I arrived around 210.
The gentleman was talking with a customer when I arrived. Then it was my turn. I told him my problem and that I had an appointment at two. He looked flustered. I am not sure why. While I was talking with him a maintenance guy walks out from the maintenance bay. He interrupts our conversation. He asks the guy if he had the keys to the car. He said no that the female customer had given the keys to him. The maintenance guy looks annoyed. Then looks in his pocket and finds the key that the customer had given him. Never apologizes for interrupting. I come to find out that he is the Regional Manager and runs five states or something like that.
I noticed their were customers waiting so I wasn’t sure if they would be able to get to my car right away. They did! Right away a maintenance guy named Mike took my car. He diagnosed it and said I needed a new windshield washer power thing. I kinda knew that and knew it was going to be expensive. That is why I waited around seven months to get it fixed!
The visit took me two hours. Others customers were having a lot longer wait. I had too wait for a part. I have to say my visit was great. They did forget to rotate my tires but thats ok. They didn’t charge me. I knew I should have reminded him. I told you the manager just seemed out of it.
Other customers not so much. One guy needed two tires and had waited hours!!! The regional manager put another car in front of his. No one knew why. Even the manager was confused. Tried to tell the regional manager «this guys car is next.» And the regional manager chewed him out. I wish I had names. While sitting there I found out the guy had called to make sure there wasn’t a wait. He was told on the phone their was no wait.
The lady sitting next to me was so nice. She had them check her alternator and battery. She had some lights come on that day. And I think she said she had a hard time getting it started. It ended up being the battery. The manager didn’t even try to sell her with another one. It was like he just wanted her to leave. But she wanted another battery. Even if this one had a warranty. She said time is money. I totally understand. When I worked I would rather get something fixed then have to mess with a warranty. Now that I am retired I have the time to mess with warranty. She also had children to pick up. Once Mike the mechanic was done with my car I got him on my new friends car. This guy is great.
The manager rang me out. It ended up being $ 179 after coupon. He let me give my coupon to the battery lady, which was nice of him. I asked of course!
The regional manager description is passive aggressive. He offered everyone a drink that was in the waiting room. Honestly a drink wasn’t going to make up for this guys wait!!! He also took a woman’s rim to her car. Telling her how nice he was. He didn’t do that for everyone. He felt bad for her. Huh? I was thinking «Are you flirting?» I wasn’t sure. It was weird.
I will visit this location again. I like Mike the mechanic. Hopefully I will be able to give them a higher rating.

In short… excellent service! Fast, professional, affordable and very helpful. Ask for Bill and Brett (if you can). They make an excellent team.
In long…
Monday afternoon, I pulled into Walmart, off Council and NW Expressway. As I turned down an aisle to find a parking spot, my car began to act a little crazy. My 2007 Acrua shook, sounded a loud pop and steam expelled from my hood. It scared ME and the innocent mother walking by that was gripping her young son’s hand. I quickly turned off my car and called my sweet husband. He assured me it was safe to restart my car and drive it to the back of the parking lot where it is typically empty. And said he would look at it as soon as he was off work. My wonderful sister rescued me from the Walmart parking lot. I was most thankful!
After my husband popped the hood he was convinced it was a/​c related. We made the short drive down to Pep Boys. By this time is was 7:45 and we were so thankful they were still open.
We were greeted by Bill who patiently listened to my situation and was eager to help.
The next day, I received a call from Brett. He was an excellent communicator and had an explanation for the shaking, pop and steam from the previous afternoon. He was also extremely sensitive to my pocketbook.
I was able to have my car back by 5. 22 hours and a very affordable fix… I’d say I will most definitely be a returning customer.

The service to my car was excellent. The customer service, however, was severely lacking. I brought my car in at 10:30am and was told that by 1:30pm it would be done. It was not done till 4:30! They told me it was going to be done by 2:30 and 3:45 within that time frame, so I sat and waited all day. So frustrating. Even worse, I asked them what was taking so long and they said the mechanic was having issues. I look outside and my car was not even in the shop. I was the first person there that morning for tire work, but for some reason, they thought it was okay to move my car off the line. I have never been treated so poorly by an automotive shop. It was offensive.

I went in for a right headlight being out and after placing bulb after bulb in the socket, I changed the socket. That still did not work and after a week of messing with it, I called numerous places. Took it to another place since they were the only ones to call back and look at it, but couldn’t find where the problem was. Called Pep Boys, then a few other places and decided on Pep Boys since their diagnostic fees were cheap. The white coat guys were outstanding and I have dealt with them numerous times. Once they brought the car in, I went to look for the Haynes Manual to my car. According to the diagram, it looked like the fog light relay had to do with the short, but I don’t got any fog lights. Cody the electronics guy got in there and ran through the same diagnosis as the other place. Then Ben said «This is the first time I’ve ever seen him lift a car for electronics.» Thinking the worst, I was hoping to go in and the way he said «Get some safety glasses» made me think the worst. Come to find out, it looked like spaghetti with the wiring harness being cut and poorly put back together. So he said it’d be an hour to put it all back together. Down off the lift it came, then back up it went. Service was complete and the damage was $ 149. I got in the car, proceeded to leave and all of the sudden I had to go back in. I asked them, «What did you do to my car?!» The light is now on, but there were other systems down that now work and one of those was my windshield wiper spray motor and now I can get my windshield clean. I got a lot more than I bargained for from that one repair vs trying to purchase the components and all it was causing the issue was broken wires from the wiring harness.

After having my vehicle in another shop for a week with no answers on an electrical problem, this pep boys found the problem in 2 days. Mike the technician must be a very skilled mechanic to find this issue so quickly. Also a big thanks to John!