Papa John’s Pizza

I placed my order on 10-​18-​2015 at 7:10pm. I asked for my order to be future scheduled to pickup at 8:30pm. To me this means that if I arrived at 8:20pm, which I did, that my pizza should be coming out of the oven or making its way thru the oven.
When I arrived, they had already made the pizzas, and had them sitting under heat lamps.
Since I live 20 mins away from my closest Papa Johns, this means that if they are made earlier, then my pizzas would be cold by the time I got home. And guess what they were!
When I tried to explain it to the Fat Woman in Grey Shirt that this would be a problem, she acted like she didn’t care and and just wanted me to sign the reciept. Needless to say, whcn I receive Papa’s coupons, I’ll be throwing them in the trash and boycotting 2204 SW 74^th St. Papa Johns from now on. I mean, why have the option on the website, if the crew members are gonna do what they want and ignore the customer?

I placed and paid for my order online as I had many times before. Fifteen minutes after my order was placed and paid for I received a call from a woman at this location stating that my delivery could not be made and I could either cancel my order or pick it up myself. I explained that they had already charged my card for the delivery fee and a tip for the driver which totalled and extra ten dollars that would need to be refunded to me if I picked it up. She told me she could not refund the extra payment. I asked to speak to a manager and stated that thier had to be a way and that I should not be expected to pay the addition cost if they were refusing to deliver as they had many times before. She stated that she was the manager and she would just cancel my entire order and that was the only way to return my money. Unbelievable and unacceptable. Won’t order here again.

We order extra sauce every time and pay for it in advance. They never deliver the extras we paid for. Last time I called in the order I asked for them to please remember the sauce since they always forget. Still no extra garlic sauce

12÷14÷12 I called in an order for pickup. On arrival there had been some confusion as to what type of pizza I had asked for. Immediately the store begin building my 3^rd pizza, which caused me to have to wait an additional 10 minutes. When I went to pay for the complete order, the young lady running the register apologized for having the order wrong and for me having to wait. Papa Johns gave me the 3^rd pizza at no charge. You do not see too many businesses treating their customers this way. I will continue to purchase from this store anytime my family wants pizza. Great job Papa Johns!!!