Midfirst Bank

Don’t open your account online or at all!!! I wanted a local brick and mortar bank for those times I have cash deposits, so I decided on Midfirst since they have spectacular marketing in OKC and there seems to be one on every corner. I opened my account online just fine however and they didn’t send my account number just a verification code. I called and asked when to expect more information and they said it would be mailed to my home soon. «Soon» for them is 4 weeks! I was getting fed up so I decided to go into the bank, leaving work early just to get there before they closed. I had to wait 20 minutes to verify my account, which lets face it, defeats the purpose and convenience of online banking… but whatever. They gave me my account number then, however they still wouldn’t grant me access my account until I got a letter in the mail so that I could call them and verify again!?! What?! I’m sitting right in front of you now!
In the meantime the $ 100 dollar deposit I placed into the account to open it is dwindling by $ 5 a week due to not receiving a direct deposit after 10 days! Are you kidding me?!? So after calling them to verify my account with a not-​so nice agent who didn’t seemed bothered by the scam this process is, I decided to close my account after never using it. So yet again I have to go into the bank to close my account. The branch teller at the Kelly location in Edmond was very nice but the damage had been done. I don’t recommend Midfirst bank to anyone.

My husband uses an account at MidFirst located at 5801 NW 39^th St in OKC to make coin deposits from our pay laundry machines into, and pay small bills out of. He’s never overdrawn the account. Today, they refused the deposit and said the account was frozen but would not say why. Raquel Collins at MidFirst said they mailed a letter. We haven’t received a letter so my husband asked to what address it was sent… they mailed it to an old address! Our new address had been updated a year ago on-​line. Went on-​line to see if there was an on-​line message… that was frozen, too! Tried to get more info from Raquel Collins and, despite answering the security questions, she still wouldn’t give any reason. She just said you’ll get a letter and hung up. In the mean time, MidFirst is holding our money hostage. They refuse to email or fax this mysterious letter. We do not live in Oklahoma and it will be ridiculous if my husband has to travel there to close this account and retrieve our money. Totally confusing and unbelievably bad customer service!

My favorite bank.