Mercedes-Benz of Oklahoma City

My Mercedes has 67,000 miles on it, and it’s falling apart. Literally. It wouldn’t start this weekend with no warning — they couldn’t get it in until today to start the repair — there is no loaner car available until Friday — and it’s about $ 3,000 to get it fixed. The glove box just fell off the car when I tossed the manual into it. What a piece of crap.
I should add I bought it new from this dealership and have had it in timely for every scheduled service.

Kristina persons does not know what she is doing! She is just trying to get as much as possible! It is just unbelievable the things she was asking me to repair and the prices she was giving me! Just an example she told me my batteries are not good that I just replaced last month and she faxed me a estimate for replacing them for $ 850.34 after calling the part deportment my cost with tax was only $ 399.33 and my shop took 20 minute to changed them and charged me $ 60! I was amaze my check engine light was on and she said it is an purge valve that is $ 205 for part and $ 1039.95 to change it for Labor! I did the same I went to part deportment and bought the purge valve for $ 91.80 and my shop charged me $ 120 to Chang it! I am driving a $ 80 000 sl550 and don’t really mind to pay an extra but how much extra!!! My car has only 28 km and she was trying to tell me I have to change a lots of things that I don’t even have problem like Breaks or tires or alignment! I feel sorry for some people that they don’t know better and just say yes! Go ahead and do it! Then they keep doing it more and more! After all I took my receipts to her and told her wow see this how much you were trying to charge me and then she started laughing!
Best Benz place very honest and reasonable place calls: all star-​Mercedes Benz in. 2606 S. Kelly Ave. Edmond, OK 73 013 phone number: 405−340−4064.
I recommend it to anyone trying to save money!!!

I have always had great experiences with the dealership Our salesman Tim Allred has always been extremely helpful and very professional. They have a great service department always providing us with a nice loaner whenever we have work done.

I came back to the Mercedes dealership for recall work, I still had my SRS light on and ask them if they can turn it off again they wanted to charge me a diag fee to turn it off, I guess the mechanic needs to get paid for plugging it into my system and turning it off which takes five minutes. But the service was great and is very clean I was surprised at what they invested into the waiting area because it is very nice but no free Wi-​Fi which I was disappointed. They even detailed or wash my car for me which I thought was cool. So what you expect from a Mercedes dealership they are right where they need to be three stars is average. Or what you’d expect when you go to one. But wanting to charge me for something I would do free of charge at AutoZone if their scanner have the ability to turn off the SRS light which other cars that are not Mercedes you can do that with. I did have a reply from my last review and I did call them back but never received a follow-​up call when I set my appointment for the recall, so I am disappointed that they would try to contact me on Unilocal and not follow through. But they are business to make money but they’re not in business for exceptional customer service.

Customer service Debra Osborn was beyond excellent. She helped my mother and I, when we ended up getting a new 2016 Mercedes E350. Debra made the delivery of our brand new car seamless and easy on us. The car was shipped to Anaheim, CA. We literally didn’t do a thing and Debra took care of all the paperwork. I had many questions, and Debra answered them with patience. Was a hassle-​free process. I would recommend her higly. I have bought many new cars in the past and she is by far, the best! Thank you very much for everything, Debra!

My positive review starts with an unfortunate «incident» on a purchase of a new Smart car to tow behind our motorhome. We bought a new 2016 Smart Fortwo Passion with DCT with the intention of towing behind our motorhome. Sales had learned in training that it was flat towable in the DCT. We subsequently found out that it isn’t and can cause damage — and void your warranty. This is 2 months after purchase but thankfully before installing a tow plate.
So why the positive review? Once confirmed they offered to buy the vehicle back at full purchase price including taxes. Didn’t have to fight them on it, or even ask them to do so — was their first proposed solution. While the incident was undortunate, this is EXACTLY how a customer should be treated when things occur. We sold the unit back and moved to a different vehicle (Chevy Sonic). So why they didn’t sell me a SMART car ultimately, they sold me on the dealership. I’ll do business with them again if/​when I need a car that doesn’t have to be towed. Kale and the Sales Management are great people!

I was unhappy with my experience as a potential E400 buyer at Mercedes of OKC, specifically the pushy sales staff and sales manager. This dealership put out a desperate vibe like an eHarmony commercial. I test drove one vehicle and didn’t call the salesman back. That should be a clue that I’m no longer interested. But instead I received a total of 5 emails, 3 phone calls, and 1 text message from 2 salespeople.
But even before the emails, I was done with this dealership as soon as the sales manager said, «This deal is only good for today. How can I get you in this car today?» I thought that I was at a Mercedes dealership, not a used car lot.
I highly recommend Shannon Brown at Eskridge Lexus. I bought an IS 350 from him as soon as I could escape from the Mercedes dealership. Very professional, extremely knowledgeable, and not needy or pushy.

Unprofitional managers in town. Sales managers and the general manager forced me to pull my credit bureau before making decision to sell me a car! I told them i am paying cash i even stop by my bank and get a certify check but the General Manager said he can’t sell me a car since i have poor credit! What is wrong with this high-​end dealerships in Oklahoma not dealing with a dark hair and deference name than they get used to hear?

Have a 04 SL500 that doesn’t get drove much. Had taken it to Colorado Springs to the dealer and had it serviced and checked out. They had to order a new key and a engine mount that would take a week to get. They said the car was fine to drive so I went back home to Oklahoma and told them I’d bring it in the next time I was in town. We were in Oklahoma City the following week and went by the Mercedes dealer and spotted a newer model on the lot and pulled in. They said they would be glad to give me a trade in price on mine and pulled it in the shop to check mine out mechanically and see what mine was worth. I didn’t say anything about having it checked out at the dealer in Colorado Springs less than 10 days ago. They were ready talk and we met with sales manager and sales lady. He shook his head that my car was in terrible shape and listed all the things wrong that had been certified as good with the other dealer. My girlfriend was total disbelief having been with me at the other dealer. The best was when the sales manager said that he would be scared to drive it home and if they took it in on trade that they would probably send it to auction. We left laughing and were able to make it back to the Springs 3 weeks later and had them check the items OKC had listed, not telling them what happened. Everything checked out fine and that was 26,000 miles ago. My advice when driving down Broadway in OKC and you go by Mercedes Dealer is keep on driving and don’t look back.

I’ve bought, repaired and sold Mercedes in Austin but nothing compares to the lack of service at Mercedes Benz Oklahoma City. I think they don’t care because they think they’re the only game in town. They’re not.

Best car buying experience I’ve ever had! Excellent customer service. I would highly recommend Kevin Bratcher. I can’t say enough great things about my experience at MB OKC.

I have been blown away by the service at MBOKC! I worked with Kevin Bratcher on buying my certified pre-​owned E350 and I could not be more thrilled with the purchase. Kevin was outstanding in helping me find exactly what I needed in my budget and took care of all of my concerns in the car-​buying process.
This was the first car my husband and I have purchased together and I appreciated Kevin’s candor in walking me through the process in an honest and respectable way. All the staff at MBOKC was helpful and friendly (even though we were definitely not buying one of the expensive cars on the lot!). I truly felt like a valued customer and I am looking forward to being a life-​long Mercedes driver.
If you’re in the market for a car, consider this dealership– and ask for Kevin! :)

We were interested in a car they had listed on their website. Since it is an almost 2 hour drive from Tulsa, we called to insure the car was available. After being assured that it would be waiting for us (they even emailed us a copy of he ad two hours before we walked in their door) we made the drive to OKC. We walked into the dealership and promptly found out the car had sold TWO DAYS AGO!!! The manager apologized for our ‘inconvenience’ and explained their computer system takes awhile to update. NEVER DO BUSINESS WITH THIS COMPANY! Should have looked at other Unilocal reviews before making the drive. They should be out of business.

Awful! I moved from Dallas a year and a half ago and brought my car here a few times. No loaner car. They gave me a rental that was the dirtiest car I have ever seen! They do have some really nice guys who drive you to where you need to go. I’ve been calling for the past month to try to get my car in for a light to be changed and haven’t heard from anyone. I’ve even text messaged and called my service guy on his cell. Frustrated! Will never buy a car from here!

Do not buy from here if you value service at all. I have owned several luxury cars in places like DC, Dallas, Austin, etc., and have never had such consistently bad service.
Do yourself a favor and drive to Tulsa or Dallas to buy. If you buy here, you’ll regret it the first time you have to deal with their service department. In a nutshell, they are rude, condescending, unaccommodating.
Further, the sales people don’t understand technology at all so if you have any designs on complicated electronic equipment (e.g., Bluetooth, iPod connectors, voice control) you’re out of luck when asking them. I found they simply told me the car had what I was asking for each time I asked, so when I went online to check I found they were flat out wrong. When I called back to ask about it they were dismissive of their incorrect information, going on to explain to me that most people don’t care about things like that and they just assumed the car would do what I wanted.