Kay Jewelers

First of all — don’t bother reading this huge story unless you want to know the drama details. Just go on Amazon if you’re searching for jewelry. Just do yourself a favor and type it in to Amazon. Just see if what you’re looking for comes up! It will. And for like 300% less than you would have gotten at Kay. Or any other mall store.
Trust me, it’s WAY preferable to the goat rodeo I endured over the last 2 months.
Okay — I know you shouldn’t go to a mall to get good jewelry, but that’s what my fiancé and I did. We needed a plain titanium man’s wedding ring. We could have gone to any of the jewelry places at the mall (or elsewhere, frankly), but we chose Kay because the two after-​school workers assured us that they would put a rush on the order. (M, a bored pretty-​boy who had just started, and B, a… b.)
We needed the ring in 11 days for our wedding. We were skeptical at first that this was even possible, but they kept insisting that it would arrive on time. So they suckered us and got their sale. B even told us that she would call the corporate office to put in the rush order the next day (they told us it took 48 hours for an order to even process). Right now I’m kicking myself that we didn’t just GO ONLINE and get the ring. Hell, even Kay online! I would at least have had tracking on the correct item. B told us that she expected the ring on Friday, maybe Saturday before the wedding on Sunday (Star Wars Day!)
So we put the order in on April 23, paid in full, and we needed it by May 4.
Okay, I know a chain jewelry store doesn’t give a crap about $ 130 sale, but geez, don’t PROMISE us that we can have it for our wedding. We call on Tuesday about the tracking, they say they placed a «special order» on the ring, and it’s in the system. Pop in on Thursday, no ring, and a VERY testy B blows off my husband when he asks. Holy shit, they did NOT enjoy us checking up on the status of our ring before our wedding.
We called hopefully the next day, and we hear that the ring will be in on May 7, while we’re away on our honeymoon. Damn. My lovely and patient husband cheerfully gets himself a placeholder ring at walmart, even though I want it to be my job to purchase the ring (s). He’s happy, I’m fine. Life’s not over.
We get back home May 10 and still no ring. We visit them May 11, and what I can only assume was another high school student in an oversized jacket with braces told us that they haven’t shipped it and he guesses they are still working on it. (He was actually very apologetic.) The manager talked to him, looked lazily over at us from his computer, and made no attempt to speak with us about it or even get up. (I’ve seen him since, and he’s glued to his computer screen looking up stats or something.)
Braces comes back and tells us that it will be May 23 when we get our ring. I’m frustrated at the thrice-​changed due date, and wonder why even a pedestrian jeweler is having a hard time locating a plain titanium band to ship to a store location.
We got a call today, May 13, that the ring came in. Wow, awesome, it’s all over, and earlier than their last speculation!
Nope. My husband went to pick it up, and it was the WRONG ring. B confirmed that it was the wrong ring, and reordered the ring. This was supposed to come in May 24.
Jesus.
UPDATE 5÷30÷14: They didn’t call us when we got our ring in. I discovered that you can actually buy titanium rings on Amazon for like $ 9. So in the meantime we did that. It occurred to me that I should call Kay to see if they had it in and to just pick it up since we didn’t really spend a lot of money online on what could just be a backup ring.
So WE called KAY to see if our month-​and-​a-​half overdue purchase had arrived. Thanks, Kay, for being SUPER on the ball even when I gave my number. Several times. Does the manager even attempt to talk to his customers?
Another teenager was there when I came in to pick it up (that’s like 5 teens who work at a goddamn jewelry store). He was kind and offered to exchange it when I told him it was wrong again. Wrong. That’s 3 times in a row. Wrong size, AND wrong style. I… I just don’t understand what the hell is so hard about ordering a PLAIN. TITANIUM. BAND. I withheld my frustrating, declined the exchange, and spared him this long story. He laughed and agreed when I referred to my poor experience with B. The manager grunted in his chair, scratched himself, and hacked a little on his chew.
My husband was sad that I actually took the ring. I think he was looking forward to hearing a story where I bitch out a manager or something. I would LOVE to. But this poor man hires teenagers around himself and has a lot of internet to surf. And Blare needs to go make empty promises, lie, and act exasperated until she makes her 5% commission before people return their wrong items.
Amazon literally sells titanium rings for $ 10 or less online. It comes straight to your door.