Jim Norton Toyota

Purchased my Nissan Juke here! I love it! Love the fact that they were not pushy like other places I was looking at. Their main concern was to make sure I got what I was happy with. They were incredibly helpful and understanding of what I wanted exactly in a car. Israel was a huge help for me and all the concerns and answered all my questions. The car had some minor troubles that needed fixed and Nam was the one who gave me a loaner and guaranteed that the problems would be fixed and they were! They were so patient and kind with me and so very welcoming! I couldn’t be more thankful. If you’re looking to get a good car with some wonderful service go here and you will not be disappointed.

I purchased a used car here last July. One of the incentives that came with it was «oil changes and engines for life». OK, whatever!
My daughter returned from college, and so it was time for an oil change. Instead if taking it to my normal oil change provider, I thought «oh what the heck». I’ll try it. I’m sure there is some trick. Having had less than pleasant experiences with dealership service departments in the past, I was prepared for the worst.
Tarissa Douglas, the service advisor met me as I pulled up, said it would take about an hour, and to enjoy their lounge while I waited. Expecting to be up sold during my wait, I was a little on edge. An hour passed, I checked with Tarissa, and my car was ready, they had performed the service as well as a complete inspection. She had no recommendations, told me I owed nothing for the oil change, and to come back when I was ready for another
I’m looking to buy another vehicle in the near future. I may be back sooner than expected.

Updated SERVICE review: Made online appointment for 70k service on my daughter’s car this morning with no problems. Maybe it’s the day after Christmas (because it is Saturday, after all), but got in at 8:50 for a 9am appointment and was cheerfully greeted and promptly taken care of. I probably had to wait a whole 30 minutes for the complete service.
My service advisor happily took the time to rework my ticket because I got a $ 5 off coupon for checking in on Unilocal.Btw, my service advisor was probably one of the nicest guys! Anyway, he explained everything to me in a language I, as a non-​service advisor, could understand.
Will continue to bring my Toyotas here for service!

I only couldn’t give 5 stars simply because before now I was a Fowler buyer and this was somewhat of an impulse buy. I had always hear poor things about Jim Norton so even though it was the closest Toyota dealership to me, I had always gone elsewhere to look and ultimately buy.
Oh, and the model of Prius I bought was NOT what was advertised, and I didn’t catch that until after I was in the buying stage. Bit deceptive, but I understand i should’ve checked. The highest model was advertised, and then I ended up with a Prius Two. But!
Anyway, when I walked in, I was greeted in a friendly way and I was able to test drive the car and that was a pretty typical car buying experience.
What really set my experience here apart was the friendliness of the men who were able to show me what I was approved for and to work with me on the final price before sending me on to Finance. I felt very comfortable and not hassled at all.
Chris in finance did an excellent job; he was friendly, knowledgeable and did the best he could not just to get the same kind of rate I had before — he got me 2.9! Much better than I expected, especially with a credit score that I felt would certainly disqualify me from that good a deal. He made sure to explain very fully and helpfully what was covered and what the different rates offered elsewhere would mean stacked against what I ultimately decided on. Certainly worth the long wait.
I am ultimately very happy with my Prius, it was many miles under the average amount for a 2013, so that makes up considerably for features in the car I probably wouldn’t have used but that would have been nice to have. Really my only complaint is that the car was not listed accurately and I did feel it reflected poorly or dishonestly, although I do take responsibility for not noticing it immediately.
All is well that ends well and I got a car I’m happy with. I am a loyal Toyota buyer and i will definitely consider Jim Norton again if I am still in the area next time I buy.

I had my tires rotated andouille changed. Because of a coupon I found on Unilocal,they didn’t charge me for my tire rotation. I think it’s odd that they would charge me in the first place since I bought my car from them.

I found myself here on a weekend as I was driving through the city on my way to albuquerque, when my car started having problems. Weston and Matt went out of their way to help me and made a very stressful situation much better. I plan on coming back for more services in the future and may even consider buying my next car here if the salesman are as helpful and nice as the car service staff!

I was looking for a specific model of used vehicle that had select options. I live in the Kansas City area but was able to find it a Jim Norton Toyota. The price was right for what I was looking for and so it was worth the 5-​hour drive to save some bucks. The deal was negotiated over the phone and via text which was a good experience. When we arrived at the dealership first thing on a Saturday morning the vehicle was ready. We did the test drive and proceeded to the paperwork. We were able to get through the whole process in about 3 hours so overall that was a good experience.
After the purchase and returning home, we discovered that one accessory was not functional. Certainly a mistake on my part to not check, but I was assuming that a purchase from a dealer would have identified any issues like this. I did get a bit of run-​around trying to get it resolved. After contacting the management I was able to get a settlement with them and the item repaired. I would imagine that this probably would have been the same response at almost any dealership so I don’t fault them for that. I am rating a bit low just due to the multiple requests it did take to complete the service after the sale.
Overall, the price was good and the pre-​sale internet experience was handled quite well.

They have terrible coffee. It doesn’t affect this review in any way. I just thought about it right now is all.
My sibling needed a new vehicle. I needed to haggle with someone for something… anything, really. Car shopping is something I enjoy more than the average person. I don’t even necessarily want the car. I just want to argue with people.
Jim Norton (JN) sales team may have caught me in a bad mood because I failed to get what I wanted at Bob Howard Toyota after haggling for hours. So I walked in to JN and said, «You offered to beat Bob Howard’s price by $ 500. This is their price. Throw in 0% APR for 60 months, and let’s get this done.» Initially, the sales guy questioned when such a deal had been offered. Two different sales people were trying to vie for our attention, and one had promised to beat Bob Howard’s offer, while the other states he didn’t know about such a deal. I told them I wasn’t willing to play the usual back-​and-​forth so they came back with the requested price. They also included the requested 0% APR for 60 months. Done and done.
Oh, but the car wasn’t there. It was going to have to be delivered from Houston, which is apparently where JN is based out of. Okay. That works. A few days later, I get a phone call that the car had arrived. Apparently, it was delivered to the JN in Tulsa, and someone then drove it to Oklahoma City. I told them I didn’t want it because it wasn’t what was agreed upon. They tried arguing that it was, but putting 200 miles on a car and then trying to sell it to me as new doesn’t work. We were ready to walk away at that point. They called me back shortly saying they were going to have another car delivered to Oklahoma City. We said okay, but it ended up taking a couple weeks before the second car arrived.
Something we had hoped to finish in a couple of days turned into more than three weeks before all was said and done. But as I was recently reminded by someone, we did in fact get a good deal… My brother got a new Toyota. I got to haggle. JN got money from us. So we’re all happy I guess… The finance office sucks though. I would probably give Jim Norton another shot. Maybe.
Edit (July 7, 2014): My «terrible coffee» comment apparently struck a nerve with some people who proceeded to lambaste me, and now I feel weirdly obligated to explain myself. It really was meant as a joke (with a hint of truth) that didn’t affect the rating in any way. It’s not like I was sitting here thinking, «Man that terrible coffee requires that I lower the rating.» It was just an observation. The coffee was questionable. Also questionable is how I get chewed out online by some random guy the same day that two other randoms put up great reviews including one who thought the coffee was good (no it’s not!). The reason JN didn’t get a [*][*][*][*] or [*][*][*][*][*] is because of how long the whole process took (which turned into a real inconvenience for us), and because the car purchase experience (and associated customer service) took a noticeable dive as soon as the sale was completed. And now I’m going on a rant having to defend my right to make a joke that the coffee was bad. I hope you’re happy, terrible coffee defenders.

Jim Norton Toyota has been awesome! We recently purchased a brand new Camry Hybrid from them, and besides basking in the high MPG rating, we’ve been driving around the country knocking states off our to-​do list… since then we’ve been back to get our car serviced at the service station several times. Each time it’s been quick and well done, plus they get all the random bits of leftover road trip snacks out of the carpet.
Seriously, no complaints. And if you’re planning on getting a new car, ask for Barry, he’s the best!