Foxy Nails

This would have been my 3^rd and last time at this establishment this past weekend…
I went here to get my eyebrows waxed and individual lashes. The first experience was awesome because there is only one person that actually knows how to wax eyebrows and attached lashes properly. Second time I got half and half the person I wanted to do my brows did them than the just switched on me in the middle of the service. The third time was a charm. My brows were completely uneven and my lashes split overnight. I have wore lashes many times before. I called back and the said well it wasn’t the same day so it would be 3 – 5 dollars to fix. Why should I have to pay for Foxy Nails mess up. It was less than 24 hours… same day; what if Foxy Nails was closed. Anyway, I went back on Sunday to get my lashes fixed. I had to pay the 3 dollars and still left unhappy. I felt like crying because they lady that fixed it didn’t care. She was speaking her language to another worker, laughing, and kept handing me the mirror to rush me out the door.
I don’t know the ladies name that is the only person that knows what she doing… she wears glasses and has a Chinese bang! She should leave that place and start her own business.
This place is extremely unprofessional and should correct their mistakes in a more caring and ethical way!

I like this place. The people are really nice. They do a wonderful job. The one thing I don’t like is the wait because they don’t have enough nail people. 45 min to an hour And a half wait every time. That’s too long.

I often come here to do full set of nails, pedicure, eye brows wax, eyelashes and so on. Everybody there is so friendly and helpful and especially prices are very attractive compared to other shops. I really love this place! SOoo awesome! :-D

I’m not here to give a shallow review about the aesthetics of this business because I grew up in the community this business is located in and understand not only the dynamic of the community but also the parameters most businesses in this community must work within due to the socio economic plight of the citizens within the area. But that’s a conversation for another time and place.
In regards to the customer service at this establishment, it was extremely terrible. I instructed the initial nail tech that I would like to soak off my acrylic overlay and get a new overlay placed on my natural nail. She, who I assume is the manager/​owner, grew impatient with allowing the acrylic to soak off in the acetone. She then preceded to attempt to pop off the acrylic with a nail. Now I understand this is a fairly common practice at many salons but I also know it’s extremely unhealthy for your nails. I asked her not to do that as it was extremely painful and unhealthy. She tried to assure me that she was just seeing if the acetone had softened the acrylic enough to safely remove it.
After about another five or so minutes she attempted popping the acrylic off with the corner of a fake nail, again. She ended up breaking my natural nail. She apologized and tried it again on another nail… which produced the same result. The entire time she seemed really impatient and audaciously bothered that I was paying her for her services.
After another five or so minutes she came back to attempt popping the acrylic off but this tone I told her that I would rather just allow the rest of the acrylic to soak off before doing anything else. After waiting for the acrylic to soak off completely, she prepped my nails for a new overlay. I asked if she could SLIGHTLY trim and file my nails so that they would be more proportionate with the shorter ones (the ones she just broke).
By this point I was extremely uncomfortable as I no longer had the option to relax and enjoy my manicure– I felt I had to actively watch her to ensure what I was requesting was actually being done. She begin to cut my nails down but at an angle. I pointed out that they were all respectively crooked and asked if they would be fixed when she began her filing. She quickly said yes and diverted the conversation to ask who does my lashes. I explained that I do them myself. I was really trying to be courteous because I personally do not at all care for those nail nazis who are extremely rude to get what they want done at nail salons. She asked if I would come do lash installs at their shop. I’m not totally versed with Oklahoma cosmetology laws but I know to work in a salon you must be licensed and/​or have a permit — which I have neither. I politely declined which lead to a long discussion of why I should work for them.
I admit I was greatly distracted by this confusing conversation and when I thought to check again my nails were filed down all the way. I was annoyed because I prefer some length with my nails and the ones that were broken weren’t even that short. I didn’t get visibly angry but I did mention to her that she made my nails extremely shorter than we agreed. She informed me that she felt I needed a set so I could grow them out easier. I knew that was complete BS but it was honestly too late and an argument at that point would’ve proved futile.
She handed me over to an older man who was to apply the tips and complete this set I «needed». While I had the opportunity (because I was started fresh) I decided I would try a new shape. Because he seemed confused by my English, I showed him a few pictures of the coffin/​ballerina nail shape from Pinterest on my phone. He assured me he could do them just as he saw on the photos and instructed me to go pick a polish. I had brought my own as I always do and seemed disappointed I wanted to use the one I brought. He kept asking if I was sure I didn’t want one of their colors. I told him I was fine with my own polish.
He begin to work on the set. Once he shaped the tips I told him that they were already starting to look NOTHING like the photos I showed him. He said that they would look like they should once he applied the acrylic and completed the set. I had to tell him at least four times that he was hurting me when he was filing down the acrylic with the drill. He didn’t even apologize or acknowledge my pain. Fast forwarding, the set was NOTHING like the photos and I hated it. When he asked what I thought at the end, I told him that I was not pleased at all and that if I did not have somewhere to go I would request that they fix it. He and the original lady then tried to persuade with me that it was cute and that I would get used to them.
I was highly frustrated… Pissed beyond belief. I paid and even tipped but I did let them know that I was really disappointed, upset with their service, pissed at the finish product and was only tipping so they wouldn’t think I didn’t because of the color of my skin. Horrible

I just went to Foxy Nails because I was desperate to get my nails done, and somewhere nearby. I had high hopes for the salon even though it looked kind of scary from the outside (bars on the windows– eek!) Anyway… it was dirty and very unorganized inside. The people were fairly nice, however, my entire visit seemed very rushed and not relaxing at all. In the end, they messed up my toenails trying to take off the plastic shoe things and didn’t fix them properly. I was EXTREMELY DISAPPOINTED & mad. I almost didn’t want to pay it was so terrible. DONT WASTE YOUR TIME HERE.
xoxo, angry customer