Conn’s HomePlus

PURCHASING DAY: I am in the market to purchase my kids new, more comfortable twin mattresses. Go inside the store & make a beeline for the mattress section. Only ones on display are larger sized ones, they were organized by «SOFT, MEDIUM & FIRM». From the beginning it was unclear which ones came in twin size. Then I see a label on the foot of the bed with the size options with the price next to it. Here comes employee. I tell him why were are there & what we are looking for. He excuses himself to go speak with a manager on which ones come in twin. When it is clearly marked on the foot of the bed on a laminated label. By the time he returns we had picked out the one we wanted to order 2 of. He was confused with our selection & had to leave again to check if they even have it in twin. WHY IS IT MARKED ON THE BED THAT THEY CARRY TWIN IN THAT MODEL? Head to register. Coupon we just printed out from website 30 minutes prior that Conns sent to my inbox 35 minutes prior had expired in May. We read that you get free delivery on purchases above a certain amount. but in fine print mattresses don’t qualify for that kind of deal. I was told I would get a call the next day on a time to deliver. Pay, sign papers & we are on our way.
DELIVERY DAY 1: Received call first thing saying mattresses out of stock & didn’t make it on the truck from Dallas store. He apologizes & says how about the 10^th? Sure.
DELIVERY DAY 2: Receive no call. About 1pm my husband calls the store to find out what is going on, he is informed that the model that we purchased and delivery was scheduled, a model they have on their sales floor marked that twin is available … does not exist. Not only are they not being delivered, they don’t have it to even sell! I was invited to come back into the store to pick out a new brand & model of twin mattress.
FINAL UPDATE: Mattress model still available, miscommunication in the phone call. 2 days later correct mattresses delivered.