Bed Bath & Beyond

This store was very helpful and had wonderful employees. Everything was organized and easy to get to. The only downside is the checkout is a little cramped and kinda ass-​backwards. I love their clearance section. :D

Decently sized location, not as big as the ones I’m used to in Wa state and Fl, but this’ll do. Definitely bigger than the Edmond one and has a way bigger clearance isle. I love Bed, Bath & Beyond clearance isles because they always have the neatest and most random stuff!
Friendly and very willing to help staff members! They ordered my front door mat I wanted, because they didn’t have it in the store, and had it shipped to my house with complimentary shipping. Awesome!
Bed, Bath & Beyond always accepts their printed 20% coupons, even if they’re expired, so don’t throw them away! If you don’t use them, give them to a neighbor or friend, because they’re good on anything and everything in the store!

Well, the good news is, they’ll take back anything. Which is good, because problems certainly do arise!
At the beginning of the summer, we bought a large cantilevered umbrella for the back yard. This was an elaborately engineered affair, with its off center base and functions including open, tilt, raise and lower, etc. Add solar lights and a few more bells and whistles, and the price was justified. However, in just a few weeks of use, it stared to show signs of wear and tear; then we discovered why. The whole thing is held together by a couple of two or three inch long plastic bars. Yeah, that probably wasn’t ever going to work.
So, back it went, even though that meant completely disassembling it and cleaning it. They took it right back, and because my very smart husband had saved the receipt, they put the money back on my card. If we hadn’t had the receipt, we would have still been able to get the store credit.
So, ⁵⁄₅ for return policy, but ²⁄₅ for selling so much crap that needs to be returned in the first place.
They’ll get no extra points from me for being the most terribly designed store known to man. Seriously, is there a worse user experience in the developed world? You can’t get your cart around the side aisles, and the main aisles are only wide enough for one cart, so people invariably have to detour to another side. I truly cannot bring myself to come here on a Saturday, since the UX here seems to be aimed at making people nervous, irritable and misanthropic.

Dirty, crowded, and hot. Typical BB&B.

I decided to come in because I had a coupon for 20% off any item (Just sign up for their newsletter, wait for the email, and then unsubscribe!)
I didn’t really have any needs, but I do love a good deal and hate passing them up. Plus, there are things I want… so why not splurge on myself a little?
I passed the shelves and shelves of items that are supposed to make your home pretty, organized, and helpful to get to the candle section. I like that they have a candle of the day/​week/​whichever that has 20% off, but they rarely have the sale on a flavor I like. C’est La Vie.
At check out, the guy had a very positive attitude and made the check out experience pleasant as well. He even tried to sell me some promotional item — a tiny wooden cutting board. When I didn’t bite the bait right away, he even offered 10% off the cutting board!