Autozone

Dropped off an Optima battery to have them test and charge, March 12^th at 4:58 pm. Was told by the staff, they would place the battery on a trickle charge. Told me to come pick it up the next day. The next day at 1:58 pm, I’m told by the Manager that the battery may have not been charged. The staff didn’t place a sticker on the battery to state it’s status. He states he would place it in their heavy duty Optima charger. When I asked him how long it would take, he states a few days!
So I asked what are my options and the manager’s tone changed and starts questioning how the battery was so dead. I tell him I was gone for a couple weeks. He states then something was left on. Well yeah, that is why I brought the battery in to be tested and charged. I came into Autozone for a solution to my automotive problems.
Obvious to say, I had to leave the battery there for them to charge.
So not only did I waste a full day waiting for nothing. The reception I received was not to provide a solution but to place the blame. Very disappointed in this company. I would expect a Manager to be more receptive to customers needs. I have to go back and pick up the battery. When I do, I’ll update when I see if their performance changes.
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Here is an update. After heading back out to Autozone. They did tell me that the battery was dead. So I ended up getting another. Since the battery was no longer under warranty, they were unable to fully replace my battery free of charge. But, they did offer me a 10% discount. This time, they were professional, courteous and polite. This is the type of service I normally get from this company. Too bad I didn’t get it the first time around. But I have changed my 1 star rating to 4 stars. I’ll continue giving them my business. Overall I’m satisfied.

Not much to say really, went in looking for a part, came out with the part I needed at a fair price. The employees hiding in the back could have come out and helped take care of the long line of customers instead of just sitting around playing on cell phones.