AT&T

If you run into a salesman named Chad run. My girlfriend and I were nice to him and then he just came out and said we were stupid for not wanting to get the «next» program. Walked out and opened another plan. Chad was the biggest slime bad I have ever met. Stay away from chad or this AT&T store.

Bought my son who is in the military, an Iphone 6 yesterday. The rep told me I would be getting the phone fir $ 399. Retail was like $ 850. I asked him 3 times that I was getting the phone for $ 399. Each time he said yes you are. All I had to pay was tax on the phone which was $ 70. I get home, think Wow, $ 70 is alot of tax on a $ 399 phone. Call AT&T, they explain on my plan the phone is in fact the retail price and that I am to pay installments of $ 29 month on this phone for 2 years. I did know that much. I just didn’t add it up in my mind at the time. I felt very misled and that he was just trying to make a sale and said several times that I was getting a great deal for $ 399. Nothing can be done about it, except bring the phone back within 14 days, but I am not going to do that to my son. I will pay it, not looking for anything free. But when I ask someone THREE TIMES, this is the price I am getting it for and they say yes, I think that’s what I should get it for. This is used car sale tactics to make a sale and not tell the customer what it really is in the end. I have reported it to AT&T and they are going to investigate it (hopefully). I have been a customer for over 20 years and not really had an issue till now. I am very dissatisfied with my service at this store yesterday. Should have gone to the one on NW Expressway where I have always had good service.

So I stopped by on a Friday at 3pm. I guess everyone had gotten off work and decided to do the same because I had four people waiting in line ahead of me and there were at least 4 employees helping people. After waiting 30 I thought about leaving and coming back the next day but then I remembered it would be Saturday and more than likely even busier. I decided to stay and wait it out. Thumbs up for having two televisions because I got to watch Ellen while I waited. I waited just shy of an hour when I was finally helped. Chris helped me and he was very nice an helpful. He got all of my questions answered an problems solved… And in a timely manner (like 5 mins!)

Having my phone available is important to me. I have traveled back and forth to OKC for years and this location is my spot to help in case I have issues. Each visit here I meet great people. Very nice and helpful. My kids live in OKC and I live in Dallas. When they have issues with their cell phones they come here and are treated like I was there with them. Thanks !!