Alamo Rent A Car

My daughter already wrote a review… knowing how it effected me… I use Alamo often… but this time was a HORRIBLE EXPERIENCE… I’m done…

My mom used Alamo Rent A Car while visiting me in Oklahoma City last week. This is a car service my family has always used but we will never use Alamo again after the terrible experience and treatment my mother received. My mother had made a 3 day rental reservation but unfortunately an emergency came up and she had to keep the car for the whole week. My mom called Alamo to extend the reservation but they told her that she would owe $ 999 if she didn’t go back down to Alamo to open up another contract with them. My mom explained that she was 35 minutes away and dealing with a on going health issue. You think the guy on the phone would have been more understanding but nope he was very cold and my poor sick mother had to drive all the way there to sadly be treated terribly. My mom arrives at Alamo to drop the car off and get a new contract started. My mom went up to a lady by name of Pam she was very busy but she understood my mom was frustrated and wanted to help and so she told me mother to keep the keys in her hand and to walk up front to get the contract and maybe should get to keep the same car. My mom walked up to the desk where a guy by the name of Natt was. My mom explained the situation and stated she needed a new contract, she had her confirmation number ready for the new contract. Natt saw that my mother had the keys in her hands and then proceeded to rudely tell mom to take the keys back out to Pam and that they didn’t know what they were doing and that he was not going to help my mom until she took the keys back out. My mom told Natt that Pam had told her to keep the keys. After that Natt gave in and started the new contract. Natt was very condescending and rude while working with my mother to get her reservation figured out. He asked my mom what insurance my mother had and she told him and then he proceeded to ask what the deductible was and my mom told him that she had full coverage on all the cars in our household. Matt proceeded in a very rude tone saying «well if something happens we will charge you $ 700 on your credit card «Natt threw my moms credit card back at her on the counter. The confirmation receipt stated that my mom would be paying $ 114.91 and he ended up charging her $ 174. This is unacceptable how this man treated my poor sick mother. We will not recommend this company nor use them ever again.

Another trip to OKC another rental car from Alamo. Again, it was quick, reasonable and practically painless.
They moved all rental counters to one building off grounds since my last visit which is more or less a pain but once you get there it’s easy peasy! The lady behind the counter was friendly and all smiles. A welcoming sight after a long day of traveling! After getting into our vehicle which was clean, and fairly new we found our way out and on our way! No problems with our particular car except to say I will never purchase a Chrysler 200. Awful car really! Next time we will upgrade!
Returning our car was a breeze in the new facility and the shuttle was there waiting to take us to the airport promptly.
Will definitely rent from Alamo again!
Only word of caution other than the lackluster performance of that car was next time I will pay in advance online., quite a price difference!

I flew into Oklahoma City for a funeral at the last minute. Not only was I able to get an amazing deal on a one day rental, everyone I spoke to was helpful and kind. I used the kiosk to check in, rather than wait in line at the counter and it only took a couple minutes. There were many cars to choose from that were eligible for the «manager’s special» even at 11pm. When I returned the car the agent asked if I’d had a chance to fill the tank, I explained that I’d chosen not to, since I was there for such a short time and wanted to have every minute I could with children who mean the world to me. I fully expected him to charge me the higher rate for the couple gallons of gas, and had no problem with that. Instead, he looked at the gauge and told me «I’m going to put that down as close enough.» Such a tiny action, but it made such a difference. I already have another rental booked at the end of April and will remain an Alamo customer for a long time.

Alamo is always my ‘go-​to’ company for renting a vehicle, when I’m traveling. Years ago, before I had my first credit card, I was able to rent from Alamo using a debit card. These days I continue to use Alamo because of the great service they always give. They never push you to buy add-​ons you don’t want or need. They always put me in great cars and they are just about the most affordable I have found. I am going to San Francisco in a few months and I’ll be using Alamo during that trip as well…

Found a great rate with Costco travel at Alamo rental car. Only $ 9.99 per day for a full size.
Easy interior access to rental counter at OKC airport right in front of the baggage claim.
The Friendly staff let me know that I had the option to pre-​fill my gas for return at $ 1.65/ gallon. Seriously?! I haven’t seen gas that cheap since I don’t know when.
I was assigned to a 2016 Chevy Impala LT. Very nice car with smart phone chargers and even wifi in the car. (Never figured out how to use the wifi though.)
Rented for 10 days; returning the car was smooth and efficient.
Best car rental experience ever.

Recently rented from Alamo for a drive from OKC to parts of Arizona. The Toyota Corolla was fully loaded and great, the reason I gave 4 stars, the maintenance light came on just as I was leaving Oklahoma. Check in was easy, car pickup and drop off at the terminal garage was quick. Price was spot on and cheaper than most of other car rental places. Will use them again,

User-​friendly, reasonable rates, and they don’t try to push extra-​coverage or other premiums that you may not need. They volunteered an upgrade from a Nissan Versa to a Ford Focus (nice)…the only uncertainty was that as an Alamo Insider member, I did the usual reservation/​check-​in etc. online, but was instructed in their email confirmation that I’d still need to «check in» again at their airport counter… turns out they don’t have the ability to allow the instant «jump in your car and drive-​off «as the terminal doesn’t have separate exits for each rental car operator to check you out. Easy directions to find your way out of the airport, and return was the same… you can’t beat the beauty of a small airport… Oklahoma City continues to be a great host for the AQHA World Show!

Counter agent was very helpful. The process was quick and painless. My only suggestion would be to out the counter on the same side of the terminal as Alamo’s section within the garage. Car quality was also very good.

Yep, they did great. I noted a couple dents in the car and they wrote it up quickly. Turn in was quick and easy as well. Only issue was actually finding the Alamo booth in the garage when I went to get the car. More of an airport issue. 3 of us missed one sign and got turned around. Customer service desk was quick and efficient. Didn’t wear me out with trying to add on things. Recommend!

I would not recommend anyone using this rental car agency. The employees will lie to you, then over charge you. That is after they make you wait almost 45 minutes to actually get your rental. Computer systems constantly crashing, employees that have absolutely no idea of what they are talking about. Then managers will apparently do nothing to help fix the problem! On top on all that the car needed maintenance and was clearly barely cleaned from the previous person. So unless you have a lot of time and money to waste, DO NOT USE THEM! I would not of gave them a star but i had to post this vital information for people that work hard for their money

Excellent Customer Service. Great Rate. Speedy Pick-​Up & Drop-​Off. Easy Access To & From Terminal. THANK YOU ALAMO!

The attendant in the booth to receive the keys were absolutely professional and made the experience wonderful for my wife and I. She was pleasant in asking how our flight was and gave good details of the city of Oklahoma City.

Reserved a mid size car well in advance, at a great rate. Got to airport, and went straight out to the garage as I always do. Was asked if I stopped inside at the counter – No, they always have a sign to go out to the garage – I guess today was different. No mid-​size cars. Choices were to pay to upgrade to a Camaro, or a free upgrade to a small SUV. Took the SUV – not preferred, as it uses more gas, and no trunk to hide valuables, but worked out ok. Upon check-​in, was asked what my insurance deductible amount was. I’ve never been asked that before, by any car rental agency. Not sure why asked. Otherwise car was good, and return was easy and quick. I will rent there again, as long as prices stay good.

Easy fast reservations online, picked up car with no issues. It was clean and drop off was a breeze. Definitely will rent from them again:)

The lobbying for extra insurance was heavy, descriptions of hail, down time for the car etc. If it were only $ 10 a day extra we might have purchased, given that we were in tornado season. However, at $ 25 extra per day, (a ridiculously high amount) we declined.
Drop off was easy and we were within a half hour of return time. They charged us for an extra hour. I had no problem with that with the extra hour charge but they also charged us for an extra full day of fees for the airport etc which added unreasonably to the bill for the extra 30 minutes. That was a disappointment.

scam upscale tactics, tried to charge for an early pick-​up, hour 15mins, been renting cars for 40 yrs, never saw that before! late drop-​off, of course! FLY TO OKC, OFTEN, NO MORE ALAMO THERE

Pick up and drop off were really quick and convenient. I prepaid for fuel, which had a reasonable rate ($ 2.16/gallon for the prepaid, and about $ 2.00 around the city). When I told the drop-​off attendant that I’d only driven about 50 miles but prepaid for a full tank, he gave me a partial refund on the prepaid fuel. I’ll definitely use Alamo again.

Renting a car is not usually a remarkable experience one way or another, but I was really impressed with my experience at this place. The people working there were so friendly. My flight was delayed because of weather and we got in really late. The Alamo guys stayed until 1 am to make sure all of us late comers got our cars. And they did it cheerfully. It was a great welcome to OKC.

Same story. No hassle or haggling for extra insurance during check out. Returning the car was simple again as no extra charges were seen even despite being 15 to 20 minutes late unlike other car rentals. The car attendant was friendly during the checkout process. He was even light hearted and amused by my father’s cat’s dirty paws on the car’s hood and roof. Keep up the friendly service Alamo!